Bensons For Beds - Blackpool Opiniones 

572
TrustScore: 5 sobre 5

4,9

Unit A2 Blackpool Retail Park, FY4 2RP Blackpool, Lancashire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

In store staff were very friendly and helpful - nothing was too much trouble for them to help us make the right decision. Delivery team were also very friendly - mattress was large and difficult to g... Ver más

Valorada con 5 estrellas sobre 5

Visited the Bensons for bed shop in Blackpool to see what was available and some inspiration . A member of staff Gem listened to us and showed us the various options . She was not pushy and was very p... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Another great service from Bensons For Beds this time at the Blackpool store. Excellent service received from Sandra, she was friendly and warm in manner, knowledgeable and professional. We purch... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Showroom very good, friendly and helpful - and through asking questions and letting us experience different types of mattress, we found what we needed. Delivery men were rushing - one man in particu... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles para dormitorio
  2. Tienda de colchones
  3. Tienda de ropa de cama
  4. Colchonería

Sobre Bensons For Beds - Blackpool

Escrito por la empresa

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Información de contacto

  • Unit A2 Blackpool Retail Park, FY4 2RP, Blackpool, Lancashire, Reino Unido

  • 1253403456

4,9

Excelente

TrustScore: 5 sobre 5

572 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(572)

25.739 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very helpful staff

Very helpful staff. Informed and explained everything in detail...looking forward to better nights on my new mattress

19 de febrero de 2025
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Respuesta de Bensons For Beds - Blackpool

We appreciate you taking the time to share your experience. We're so glad to hear our staff was helpful and thorough. We hope you enjoy your new mattress, Megan at Customer Care

Valorada con 5 estrellas sobre 5

It was a pleasure to deal with Bensons

It was a pleasure to deal with Bensons to buy a matress. Lots of helpful advice. Tommy at the Blackpool store was very patient and helpful and gave the time we needed to make the best choice and find good value. If only every retail experience were as good as this. Thank you very much.

14 de febrero de 2025
Opinión espontánea
Logotipo de Bensons For Beds - Blackpool

Respuesta de Bensons For Beds - Blackpool

We're happy to hear that you had such a positive experience purchasing a mattress. We appreciate your kind words and are so glad that our team member was able to provide helpful advice and support to you. Thank you for your feedback, Megan at Customer Care

Valorada con 5 estrellas sobre 5

The young lady sales person was…

The young lady sales person was extremely helpful, polite and knowledgeble on the New Bed we required.
Thank you.😃

8 de febrero de 2025
Logotipo de Bensons For Beds - Blackpool

Respuesta de Bensons For Beds - Blackpool

We're happy to hear that the salesperson was helpful, polite, and knowledgeable when you were choosing your new bed. Thank you for your positive feedback, Megan at Customer Care

Valorada con 1 estrellas sobre 5

Absolutely Disgraceful Service

Absolutely Disgraceful Service on Delivery, when we purchased the bed we asked if they would assemble the bed and was told that the drivers would deliver the bed to the the upstairs bedroom and assemble the bed which was important as we are both pensioners when they delivered it first of all they wanted to leave it in the hallway and when we told them that we needed it taking upstairs and assembling they did take the bed upstairs but point blank refused to assemble the bed we tried to ring the store but it wasn't open until 10am so he then rang the head office and informed them that we wanted the bed assembled and we was willing to pay, head office then advised them both to assemble the bed but the driver point blank refused saying they only have a 15min slot per delivery they then just left without a signature.
We then rang customers services and there answer in short was ask a relative or Friend to assemble the bed and when i asked who had signed for receipt of the bed they went away to check and informed me that they had taken pictures in our bedroom without our permission and the driver signed the delivery note themselves how can this be classed as good service it is not acceptable that anybody can walk in your home and start taking pictures without your permission and surely the driver should note be allowed to sign for the goods so be aware when ordering a bed from Bensons that they are not what you would expect from such an established company

12 de febrero de 2025
Opinión espontánea
Logotipo de Bensons For Beds - Blackpool

Respuesta de Bensons For Beds - Blackpool

We appreciate you bringing this delivery and assembly issue to our attention. We're sorry to hear the service you received was not what you expected, especially regarding the assembly and the photos taken. We're looking into this matter to ensure our service aligns with expectations. Thank you for your feedback. Megan at Customer Care

Valorada con 5 estrellas sobre 5

Good extensive product range

Good extensive product range. Experienced and knowledgeable sales staff who were patient and polite. Made sure we got the exact mattress for our needs. Very good prices and easy payment choices

3 de febrero de 2025
Opinión espontánea
Logotipo de Bensons For Beds - Blackpool

Respuesta de Bensons For Beds - Blackpool

We appreciate your feedback! We're happy to hear that our experienced sales staff helped you find the exact mattress for your needs with good prices and easy payment choices. Thank you, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Kevin was simply the best

Kevin was simply the best, listened to what kind of mattress we required for our needs. Explained deliver times and what would happen on the day.

27 de enero de 2025
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Respuesta de Bensons For Beds - Blackpool

We're happy to hear that the team member provided excellent service and met your needs by carefully listening and explaining the delivery process. Thank you for your positive feedback, Megan at Customer Care

Valorada con 5 estrellas sobre 5

I was greeted by customer advisor…

I was greeted by customer advisor Julie. Julie was very friendly and very knowledgeable answering my questions. I felt welcome and comfortable with her. To say I was not intending to purchase a bed at the time she helped me to understand the difference in mattresses and I left the store happy making a purchase. P M

27 de enero de 2025
Opinión espontánea
Logotipo de Bensons For Beds - Blackpool

Respuesta de Bensons For Beds - Blackpool

We're happy to hear that you felt welcome and comfortable during your visit. It's great to know that our advisor's knowledge helped you make a purchase. Thank you for sharing your positive experience with us, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Buying a bed.

We knew what we wanted and were satisfied with the customer service.
I’m afraid I don’t gush about the buying experience, but the sales person was very helpful and efficient.

25 de enero de 2025
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Respuesta de Bensons For Beds - Blackpool

We're happy to hear that our salesperson was helpful and efficient, and that you were satisfied with the customer service. Thank you for your positive feedback; we appreciate it, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Nice quick and easy process shoutout to Julie

Nice quick and easy process. Wasn’t pressured at any point and they was completely transparent. I think the lady that served me was Called Julie, couldn’t fault her in the slightest she was helpful the whole way through.

28 de enero de 2025
Logotipo de Bensons For Beds - Blackpool

Respuesta de Bensons For Beds - Blackpool

We're happy to hear that you found the process quick and easy. We appreciate your positive feedback regarding the transparent service you received and that our team member was helpful throughout your visit.
Take care,
Megan at Customer Care

Valorada con 5 estrellas sobre 5

Excellent service- on time

Excellent service- on time, courteous and great product

23 de enero de 2025
Opinión espontánea
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Respuesta de Bensons For Beds - Blackpool

We appreciate your positive feedback! We're happy to hear that you received excellent, courteous, and timely service and a great product.
Take care,
Megan at Customer Care

Valorada con 5 estrellas sobre 5

Brilliant service

Adele was brilliant asked what we were looking for and showed us everything that fit our needs.

24 de enero de 2025
Logotipo de Bensons For Beds - Blackpool

Respuesta de Bensons For Beds - Blackpool

We're happy to hear that you had such a positive experience! It's wonderful that our team member was able to assist you in finding what you were looking for. Thanks for your feedback, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Great service

Really helpful and informative about the products. Kevin was good at keeping us in the know with current offers on in the store as we didn’t buy straight away.

16 de enero de 2025
Logotipo de Bensons For Beds - Blackpool

Respuesta de Bensons For Beds - Blackpool

We appreciate you taking the time to leave us this excellent review. We're so happy to hear that you found our team helpful and informative regarding our products and offers.
Take care,
Megan at Customer Care

Valorada con 5 estrellas sobre 5

When we went buying a bedlook at beds the lady…

When we went to look at beds the lady who looked after us was outstanding. He knowledge and advice was very welcome. She wasn't overly pushy which always puts us off

18 de enero de 2025
Logotipo de Bensons For Beds - Blackpool

Respuesta de Bensons For Beds - Blackpool

We're glad you enjoyed your experience. We appreciate you highlighting the team member's knowledge and helpful advice without being too pushy. Thanks for your feedback, Megan at Customer Care

Valorada con 5 estrellas sobre 5

From my initial interaction with Julie…

From my initial interaction with Julie I knew had come to the right place. Julie was helpful, knowledgeable, polite and interested. I left with all my details feeling extremely satisfied.
A few days later I went back to the store and met Adele (manageress). Adele was wearing a lanyard that had 20 years + on it. I had a smashing conversation with Adele about the company and how long service is acknowledged and common, obviously a great place to work. Maybe the Head Office should look at the Sunday Times 100 Best Places to Work.
My order was placed and all the relevant information passed to me.
A great experience and I am looking forward to my new mattress.

20 de enero de 2025
Opinión espontánea
Logotipo de Bensons For Beds - Blackpool

Respuesta de Bensons For Beds - Blackpool

We're happy to hear that you had such a positive initial interaction and that you felt satisfied with the details provided. It's great to know you enjoyed learning about our company culture. We appreciate your order and hope you love your new mattress!
Take care,
Megan at Customer Care

Valorada con 1 estrellas sobre 5

The guy yesterday is treating us like…

The guy yesterday is treating us like shit..its looks like he can't wait to us to come out I'm wondering looking around what would be nice for rbnb bed..

19 de enero de 2025
Opinión espontánea
Logotipo de Bensons For Beds - Blackpool

Respuesta de Bensons For Beds - Blackpool

We apologise that your experience was not satisfactory. We appreciate your feedback and will address this behaviour to ensure a better environment for everyone.
Thank you,
Megan at Customer Care

Valorada con 5 estrellas sobre 5

Overall a good experience

Staff helpful without being too pushy

17 de enero de 2025
Logotipo de Bensons For Beds - Blackpool

Respuesta de Bensons For Beds - Blackpool

We appreciate you noticing our team's helpfulness without being overbearing. Thank you for your positive feedback; it means a lot to us!

Valorada con 5 estrellas sobre 5

Excellent support and advice in choosing new mattress

Kevin in store was extremely helpful and understanding in assisting us choose the right mattress that suited our needs. His knowledge of the products available made our selection much easier based on quality and budget availability.

16 de enero de 2025
Logotipo de Bensons For Beds - Blackpool

Respuesta de Bensons For Beds - Blackpool

We're happy to hear that our team member was so helpful in guiding you to the perfect mattress! We appreciate that their expertise made the selection process easier for you, based on your needs and budget. Take care, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Excellent service and clear…

Excellent service and clear descriptions around different options available to us.

6 de enero de 2025
Logotipo de Bensons For Beds - Blackpool

Respuesta de Bensons For Beds - Blackpool

We appreciate your positive feedback! We're happy to hear that you received excellent service and clear explanations of the options available. Thanks for choosing us, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Staff were very friendly

Staff were very friendly, service was quick and easy.

30 de diciembre de 2024
Logotipo de Bensons For Beds - Blackpool

Respuesta de Bensons For Beds - Blackpool

We appreciate you taking the time to share your positive experience! We're so glad our service was quick and easy and our staff were friendly.
Take care,
Megan at Customer Care

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