Bensons For Beds - Bristol Imperial Opiniones 

275
•
TrustScore: 5 sobre 5

4,8

Unit 10/11 Imperial Retail Park, Wills Way, BS13 7TJ Bristol, Avon, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Sales lady was really friendly and gave us good information. Then the delivery men we good very polite even took there shoes of before coming into the house which goes a long way .

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very happy with our purchase. Excellent service from very pleasant staff. Delivery on time by friendly driver. Would not hesitate to recommend Bensons.

Valorada con 5 estrellas sobre 5

Chloe at benson for beds brislington is fantastic ! Super knowledgeable, completely understood what we needed and wasted no time finding us the perfect bed . Kept us within the budget we needed but wa... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The sales woman was really helpful and approachable, I loved her realness and common sense approach. I appreciated the sale as it made it affordable and nice to get it delivered in a few weeks giving... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles para dormitorio
  2. también en la categoría
  3. Colchonería
  4. Tienda de colchones
  5. Tienda de ropa de cama

Sobre Bensons For Beds - Bristol Imperial

Escrito por la empresa

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Información de contacto

  • Unit 10/11 Imperial Retail Park, Wills Way, BS13 7TJ, Bristol, Avon, Reino Unido

  • 1179642525

4,8

Excelente

TrustScore: 5 sobre 5

275 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(275)

26.477 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

We Loved Tracy and Tom!

The sales team were professional and supportive. The delivery team (Tracy and Tom) were superb! They were jolly, positive and highly professional and with courteous humour. Nothing was too much trouble!

16 de abril de 2025
Opinión espontánea
Logotipo de Bensons For Beds - Bristol Imperial

Respuesta de Bensons For Beds - Bristol Imperial

Thank you for your kind words! We are thrilled to hear that our sales and delivery team provided you with top-notch service. We pride ourselves on being professional and supportive, and we will pass along your praise to Tracy and Tom. Thank you for choosing our business!

Valorada con 5 estrellas sobre 5

Very friendly staffwho know what they…

Very friendly staffwho know what they are selling..Plenty of beds to choose from
Not hurried to make a decision

28 de marzo de 2025
Logotipo de Bensons For Beds - Bristol Imperial

Respuesta de Bensons For Beds - Bristol Imperial

We're delighted to hear that you found our staff very friendly and knowledgeable, and that you appreciated the wide selection of beds and relaxed atmosphere. Take care, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Were made to feel really welcome and…

Were made to feel really welcome and the member of staff was very informative

24 de marzo de 2025
Logotipo de Bensons For Beds - Bristol Imperial

Respuesta de Bensons For Beds - Bristol Imperial

We are so happy you felt welcome and found our staff member informative. Thank you for sharing your positive experience with us, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Lewis very helpful and knowledgeable…

Lewis very helpful and knowledgeable about products

4 de marzo de 2025
Logotipo de Bensons For Beds - Bristol Imperial

Respuesta de Bensons For Beds - Bristol Imperial

We're happy to hear that our team's product knowledge was helpful. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer care

Valorada con 4 estrellas sobre 5

The sales woman was really helpful and…

The sales woman was really helpful and approachable, I loved her realness and common sense approach. I appreciated the sale as it made it affordable and nice to get it delivered in a few weeks giving me time to decorate.
The mattress felt good, I’ll know more when it arrives.

4 de marzo de 2025
Logotipo de Bensons For Beds - Bristol Imperial

Respuesta de Bensons For Beds - Bristol Imperial

We're happy to hear that our sales team was helpful and approachable, and that you appreciated the sales event and delivery schedule. We hope the mattress meets your expectations upon arrival! Thank you for your review, Megan at Customer Care

Valorada con 2 estrellas sobre 5

Poor customer service

Poor customer service. Still not forfilled there agreement several weeks on. I was a repeat customer, but will ship elsewhere next time. Just ignore your emails.

2 de febrero de 2025
Opinión espontánea
Logotipo de Bensons For Beds - Bristol Imperial

Respuesta de Bensons For Beds - Bristol Imperial

We regret that our service did not meet your expectations, especially as a returning customer. We appreciate your feedback and will review your experience to improve our service and communication.
We have since resolved this and we thank you for your patience Carole.
Take care, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Good friendly, helpful service

Went looking for a new bed was greeted by very friendly, knowledgeable staff who talked me through all the options available, without putting any pressure on me to make a decision.
Would highly recommend this store at Imperial Park, Bristol

25 de febrero de 2025
Logotipo de Bensons For Beds - Bristol Imperial

Respuesta de Bensons For Beds - Bristol Imperial

We're happy to hear you received friendly, helpful service at our Imperial Park, Bristol store. It's great to know our staff provided you with the information you needed without any pressure. Thank you for your recommendation, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service! Lewis at the Imperial Park branch, Bristol, was professional, personable, and nothing was too much trouble. He took time to explain the features of all the mattresses I was interested in and gave me the time to consider my options. So much better to go to a shop than purchase unseen on the internet, Thankyou Lewis, you made my decision much easier and more enjoyable

20 de febrero de 2025
Opinión espontánea
Logotipo de Bensons For Beds - Bristol Imperial

Respuesta de Bensons For Beds - Bristol Imperial

We're happy to hear about the excellent service you received at our Bristol branch. We appreciate your kind words regarding our team member's professionalism and helpfulness. It's great to know you found the in-store experience beneficial. Thank you for choosing us, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Sharon most helpful and knowledgeable

Sharon most helpful and knowledgeable. Good choice of items.

17 de febrero de 2025
Logotipo de Bensons For Beds - Bristol Imperial

Respuesta de Bensons For Beds - Bristol Imperial

We appreciate your positive feedback! We are happy to hear that you found our selection and assistance helpful during your visit.
Take care, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Definitely recommend using Bensons beds.

Sharon listened to what I was looking for and was helpful, professional, and not pushy. I was given the opportunity to try out several beds within my price ranger.

31 de enero de 2025
Logotipo de Bensons For Beds - Bristol Imperial

Respuesta de Bensons For Beds - Bristol Imperial

We're happy to hear that you found someone helpful and professional who listened to your needs. We appreciate you taking the time to share your positive experience trying out our beds.
Take care,
Megan at Customer Care

Valorada con 5 estrellas sobre 5

What is available in showroom

Very friendly approach from sales ascent and excellent knowledge of all beds.

24 de enero de 2025
Logotipo de Bensons For Beds - Bristol Imperial

Respuesta de Bensons For Beds - Bristol Imperial

We're glad you found our sales team approachable and knowledgeable about our beds. We appreciate you taking the time to share your positive experience, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Great experience at benson for beds…

Great experience at benson for beds branch in Bristol imperial park! Special thanks to Lewis who’s been absolutely fantastic and super helpful with us sorting out all the beds for our new place! Will definitely be coming back in the future :)

19 de enero de 2025
Opinión espontánea
Logotipo de Bensons For Beds - Bristol Imperial

Respuesta de Bensons For Beds - Bristol Imperial

We're happy to hear that you had a great experience at our Bristol location! We appreciate your positive feedback and are so glad we could help you find the perfect beds for your new place. We look forward to seeing you again in the future, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Super helpful

Super helpful! Came in needing a mattress the same day and the guy helped me with my options and was super knowledgable! Thank you!

6 de enero de 2025
Logotipo de Bensons For Beds - Bristol Imperial

Respuesta de Bensons For Beds - Bristol Imperial

We're happy to hear that our team was able to assist you in finding a mattress that same day. We appreciate you acknowledging their knowledge and assistance, Megan at Customer Care

Valorada con 3 estrellas sobre 5

Some issues regarding the removal of…

Some issues regarding the removal of the old bed

2 de enero de 2025
Opinión espontánea
Logotipo de Bensons For Beds - Bristol Imperial

Respuesta de Bensons For Beds - Bristol Imperial

We regret the issues with the old bed removal. We appreciate your feedback and we'll review our processes.
Take care,
Megan at Customer Care

Valorada con 5 estrellas sobre 5

Good customer service and great…

Good customer service and great knowledge of the products

1 de enero de 2025
Logotipo de Bensons For Beds - Bristol Imperial

Respuesta de Bensons For Beds - Bristol Imperial

We appreciate your positive feedback! We're glad to hear you received good customer service and found our product knowledge helpful.
Take care,
Megan at Customer Care

Valorada con 5 estrellas sobre 5

Great Help

Great experience at Bensons for Beds. I knew I wanted a firm mattress, and Lewis gave me the time and space to choose the right one. His professional approach made the process easy, offering helpful advice and ensuring I felt confident in my decision. The entire experience was smooth and stress-free. Excellent service! Highly recommend visiting if you're in need of a new mattress.

30 de noviembre de 2024
Valorada con 5 estrellas sobre 5

People could learn lots about customer service from this team

I honestly wouldn’t buy a bed anywhere else. There has been several ups & downs due to the odd design of our stairs/house. The first delivery failed due to this but I honestly couldn’t find any criticism of the delivery drivers who tried every possible solution & who were wonderful, considerate & efficient.

Lewis has been such a diligent, hardworking ambassador for the in-store customer service side & has the patience of a saint in trying to resolve this & find a suitable solution. Such exemplary customer service from him & he did everything he could to ensure a pre Christmas delivery. Lewis is such a team player he wouldn’t accept praise without telling me that it was the “unsung heroes” who needed to be included “Anthony (our Senior Supply Planner), and Sharon (our Transport Supervisor from our Tewksbury Distribution centre)”. This is a testament to his excellent attitude and colligate approach. This was such a big purchase to me, I’ve never invested in a good quality bed before due to not being able to afford it. I highly recommend bensons & Lewis should get a MASSIVE Christmas bonus!!

Thanks for everything

30 de noviembre de 2024

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