Used the Bury St Edmunds shop earlier this year. Ordered a bed, mattress and pillow. All supplied on the due dates and even offered an earlier date if preferred to receive the bed. Happy with the s... Ver más
Localización
Cambiar localizaciónUnit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT Bury St Edmunds, Suffolk, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We received excellent service from the moment we walked into the shop to when we had our new mattress delivered yesterday. The member of staff was very helpful and encouraged us to try out which... Ver más
La empresa ha respondido
Good delivery. 2 piece bed delivered with 2 different feet fittings. Customer Service stated unable to get new fittings for 8 days. Saved by Chloe from Bury St Edmunds shop who delivered despite CS t... Ver más
La empresa ha respondido
Steve welcomed us to the store professionally. We were asked questions about how we sleep, what was our preference & current mattress type. We were left to review mattresses ourselves before Steve c... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Bensons For Beds - Bury St Edmunds
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, Suffolk, Reino Unido
- 1284723184
4,8
Excelente
360 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Bensons For Beds - Bury St Edmunds
Thank you for your amazing 5 star review.
We hope to welcome you back soon!
Megan at Customer Care
Great service
Steve, store manager was very helpful and friendly.
29 de enero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Bury St Edmunds
We're so happy to hear that our store manager was helpful and friendly! We appreciate your positive feedback,
Megan at Customer Care
The delivery man done a very great job…
The delivery men done a very great job explaining everything I needed to know thanks benson
26 de enero de 2026
Respuesta de Bensons For Beds - Bury St Edmunds
We're happy to hear that our delivery team member did a great job explaining everything you needed to know. Thank you for your positive feedback,
Megan at Customer Care
Sofa bed
The assistant was extremely patient and helpful with our purchase.
I would recommend your Bury St Edmunds store.
27 de enero de 2026
Respuesta de Bensons For Beds - Bury St Edmunds
We appreciate you recommending our Bury St Edmunds store! We're happy to hear that the assistant was patient and helpful during your purchase.
Great customer focus
Great customer focus. From the ordering experience in shop to delivery, the communications were clear and followed through. Delivery updates were consistent and the actual delivery day couldn't be better with tracking of your delivery slot and a phone call 30 minutes before arrival. Delivery team were friendly and helpful. Definitely a 5 star service.
24 de enero de 2026
Respuesta de Bensons For Beds - Bury St Edmunds
We appreciate you sharing your feedback. We're happy to hear that you were impressed with our clear communications, delivery updates, and the friendly service from our delivery team. Thank you for recognizing our customer focus!
All very professional and everything …
All very professional and everything answered
29 de diciembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Bury St Edmunds
We're glad you found our team professional and your questions answered. Thank you for your positive feedback; we appreciate it.
Worth visiting for advice
Phill, listen to what I required from a mattress. He gave me 2 clear choices of brands, that would suit my needs. He gave me all the choices of payment. I liked that he did not try to hard sell. He said he can match price also. Gave me a good delivery time scale.
18 de enero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Bury St Edmunds
We're happy to hear that you received clear choices and payment options for a mattress that suits your needs. We're also glad that you appreciated the no-pressure sales approach and price-matching option.
Delivery drivers good but the bed was…
Delivery drivers good but the bed was bent.I couldn't be bothered with the hassle of recollection and delivery as I desperately needed it then
16 de octubre de 2025
Respuesta de Bensons For Beds - Bury St Edmunds
We appreciate your feedback. We're sorry the bed was bent and you were inconvenienced. We'll review this to prevent similar issues from occurring. Thank you for your review - Lauryn at Customer Care.
Brilliant experience from start to finish.
From the expert assistance and support instore by Phil, to the predelivery, delivery and expert assembly by Terry and Nigel, my experience dealing with Bensons for Beds in Bury, has been perfect and I can strongly recommend them to others. On top of that, they were about £300 cheaper than their competitors.
7 de enero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Bury St Edmunds
We're happy to hear that you had a perfect experience with our team in Bury. We appreciate your recommendation and are glad we could offer you a better price than our competitors. Thank you for your positive review – Lauryn at Customer Care 💜
If in doubt, they have advice
What a fantastic experience, Phil was very patient, gave plenty of time with some really great pointers on things to consider, thank you for the advice.
Steve was patient too, despite other customers wanting attention.
We purchased and would recommend this store.
5 de enero de 2026
Respuesta de Bensons For Beds - Bury St Edmunds
Thank you for your wonderful feedback Chris! We’re delighted Phil and Steve provided such patient and helpful service, making your experience enjoyable and stress-free. We’ll be sure to share your kind words with them!
Thanks again for your support—it means a lot!
Megan at Customer Care
@ the Bury St Edmunds branch ask for Phil Cody…
@ the Bury St Edmunds branch ask for Phil Cody - v knowledgeable, professional and helpful.
12 de diciembre de 2025
Respuesta de Bensons For Beds - Bury St Edmunds
Thank you very much for your amazing 5 star review for Phil at our Bury branch! We will ensure this is passed over to him😊
Best Wishes,
Megan at Customer Care
Friendly efficient informative - excellent
Friendly, efficient, informative, excellent sales person and manager. In fact, the whole team.
28 de diciembre de 2025
Respuesta de Bensons For Beds - Bury St Edmunds
We’re thrilled to hear the whole team impressed you with their friendliness and expertise! That’s exactly what we aim for. Thank you for your positive review – Lauryn at Customer Care 💜
Mattress Topper wasn’t sealed in box…
Mattress Topper wasn’t sealed in box and looked like it had been thrown around a warehouse. Had marks on it so didn’t look like it was new.
18 de diciembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Bury St Edmunds
We appreciate your feedback and are sorry the topper arrived in less than perfect condition. We'll investigate to ensure our quality standards are maintained.
Megan at Customer Care.
Good all round
Quick purchase, good customer service, friendly and helpful delivery and assembly.
5 de diciembre de 2025
Respuesta de Bensons For Beds - Bury St Edmunds
That’s music to our ears! We’re thrilled your purchase was quick and smooth, and that our team delivered with friendly service and helpful assembly. Thanks for letting us be part of your day—come back anytime for more good vibes and great service,
Megan at Customer Care
Excellent service
The shop was inviting and had a good range. The service was very good and the manager was attentive and informative
30 de noviembre de 2025
Respuesta de Bensons For Beds - Bury St Edmunds
We appreciate you sharing your feedback! We're happy to hear that you found the shop inviting and the service very good. It's great to know the manager was attentive and informative.
Best customer service for a long time
Team at the Bury St Edmunds branch are fantastic. Helped us to pick the right size and answered lots (and lots) of questions. Probably the best customer service we have had for a while and helped to fix an issue we were having with Wren - should have come to them first and shaved a lot of stress
2 de diciembre de 2025
Respuesta de Bensons For Beds - Bury St Edmunds
We're glad you enjoyed your experience at the Bury St Edmunds branch! We appreciate you highlighting the team's assistance in choosing the right size and answering your questions. We are also happy we could resolve the issue you experienced. Thanks for your feedback.
Helpful
Helpful, patient staff, knowledgeable about their products and services. Lots of interesting and helpful facts shared
29 de noviembre de 2025
Respuesta de Bensons For Beds - Bury St Edmunds
We appreciate you taking the time to share your positive experience. We're happy to hear that our staff was helpful and knowledgeable!
Saw the mattress we wanted
Saw the mattress we wanted, tried it & then ordered it
19 de noviembre de 2025
Respuesta de Bensons For Beds - Bury St Edmunds
That’s the perfect way to do it—see it, try it, love it! We’re so glad you found the right mattress and had a smooth experience. 💜 Thank you for your positive review Hilary – Lauryn at Customer Care
Bed purchase
So many different beds to choose from but with the expert advice from Gary we found the one to suit our needs.
Great service.
9 de noviembre de 2025
Respuesta de Bensons For Beds - Bury St Edmunds
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Couldn't fault anything
Excellent choice of mattresses, knowledgeable sales staff, good price, regular updates concerning delivery and friendly, efficient delivery staff.
30 de octubre de 2025
Respuesta de Bensons For Beds - Bury St Edmunds
We’re delighted to hear you were impressed with our excellent mattress selection and knowledgeable sales team. It’s great to know you appreciated the regular delivery updates, and the friendly, efficient service from our delivery team – that’s exactly what we aim for!
Thank you for your positive review 💜
Lauryn at Customer Care
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.