From picking the mattress to delivery, the whole process was excellent. The store manager dealt with my wife and I, there were no sales pressure tactics and the friendly banter was mixed with his... Ver más
Localización
Cambiar localizaciónUnit 5 Deva Retail Centre, Stendall Road, CH1 4LU Chester, Cheshire, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Great experience in store. We visited with view to purchase, but we found a mattress and bed to suit our needs at our first visit. Rose was incredibly helpful, no pressure. After we were given advice... Ver más
The drivers delivered at the scheduled time, they were polite and respectful of our property, they opened the mattresses and placed it on the base. Once they left I opened the pillows so they could b... Ver más
We visited the Chester branch after receiving a quote from another bed company. We were greeted by a lovely salesman called Barry who was extremely knowledgeable and professional. What really made i... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Bensons For Beds - Chester
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 5 Deva Retail Centre, Stendall Road, CH1 4LU, Chester, Cheshire, Reino Unido
- 1244665818
4,8
Excelente
680 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Unbelievably poor service
Unbelievably poor customer service. Automated email to say bed frame delayed by 18 days- not even a call from the store. Elderly guest coming to stay and nothing to sleep on. Bensons then cancelled the mattress delivery without even asking me. Had to contact the store 3 times to get a response. They promised to call back but didn’t. Customer services offered nothing, not even a reduced price as a goodwill gesture. Only able to offer a blow up mattress (!) if the order is cancelled the day before promised delivery date. Waste of time calling them. Appalling. The sales team is super friendly when it’s time to buy and get your money off you but useless if there is a problem. Communication about the rescheduled delivery also poor. First and last time I use Bensons.
25 de noviembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Chester
We regret to hear about the poor service you experienced, especially given your elderly guest's visit. We apologise for the delayed bed frame, the cancelled mattress delivery, and the lack of communication. For further support, we have requested further information from you via Trustpilot. Please also use our live chat feature if you wish to contact us directly: https://www.bensonsforbeds.co.uk/contact-us/
Thank you,
Megan at Customer Care
Great service
18 de noviembre de 2025
Respuesta de Bensons For Beds - Chester
What a lovely review Timothy! Your feedback means a lot to us — thank you for choosing us!
Megan at Customer Care
The best quality mattress
The only way to get a good mattress is to go to the shop and try it yourself, great store, recommend!
19 de noviembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Chester
Nothing beats the in-store experience! We’re thrilled you enjoyed visiting and found the perfect mattress. Your recommendation means the world to us. 💜 Thank you for your positive review – Lauryn at Customer Care
Very helpful sales assistant called…
Very helpful sales assistant called Tim. Quick service too
16 de noviembre de 2025
Respuesta de Bensons For Beds - Chester
We’re so glad Tim could make your experience quick and hassle-free! Helpful and knowledgeable is what we strive for every time. 💜 Thank you for your positive review Jill – Lauryn at Customer Care
Great service
Great service, wanted same mattress as before but longer available but explained what we have and was shown the one that matched ours.
20 de noviembre de 2025
Respuesta de Bensons For Beds - Chester
We’re so happy our team could help you find the perfect match when your original mattress wasn’t available! It’s great to hear the explanation and guidance made the process easy for you.
Thank you for your positive review – Lauryn at Customer Care 💜
Fantastic customer service!
Christine was fantastic right from the moment we stepped in the door.
She was very knowledgeable, patient and kind. We both warmed to her instantly.
There was a really good selection of mattresses to choose from too!
10 de noviembre de 2025
Respuesta de Bensons For Beds - Chester
We're happy to hear that you had a fantastic experience from the moment you arrived. We appreciate your positive feedback regarding the selection and the team member's knowledge, patience, and kindness. Thank you,
Megan at Customer Care
Barry and Dave showed exceptional…
Barry and Dave showed exceptional customer service and knowledge when it came to purchasing our new Tempur mattress.
Bought my first new bed from the store 8 years prior and happy to say that I'm pleased to return as a repeat customer.
Hassle free experience, highly recommend.
Thank you Barry and Dave :)
15 de noviembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Chester
We're delighted to hear about the exceptional service you received during your Tempur mattress purchase! We appreciate your continued support and are so glad you had another hassle-free experience with us.
We truly appreciate your feedback.
Megan at Customer Care
Stress free bed buying
The manager Dave was informative but not pushy.
He made the process of buying a new bed and mattress stress free.
10 de noviembre de 2025
Respuesta de Bensons For Beds - Chester
We're happy to hear that the experience was stress-free and informative. Thank you for sharing your positive feedback; we appreciate it very much.
Megan at Customer Care
Buying Bedroom Furniture
We had a very positive experience when buying our bedroom furniture thanks to Paul the sales representative in the Chester store ,he took time and went through every detail with us putting our minds at rest about the products we were buying and the delivery date .
5 de noviembre de 2025
Respuesta de Bensons For Beds - Chester
Thank you for sharing your experience at our Chester store. We’re delighted to hear that Paul took the time to go through every detail with you, ensuring confidence in your purchase and delivery arrangements. Thank you for an amazing review – Lauryn at Customer Care 💜
Great products with quality service!
Barry was the sales assistant working when we placed our order.
He was helpful, informative and non pushy.
Made the whole process swift and painless without giving the pushy salesman edge that other competitors have tried.
We came in looking for a mattress. Left with a new bed frame as well.
The store was clean, bright and airy.
5 de noviembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Chester
We’re thrilled to hear Barry made your experience smooth, informative, and completely stress-free! It’s fantastic that you felt comfortable and never pressured. Thank you for highlighting the clean and welcoming store atmosphere too!
Thank you for your positive review – Lauryn at Customer Care 💜
Paul was extremely helpful
Paul was extremely helpful. He was knowledgeable without being pushy. I absolutely hate 'pushy'. So, thank you Paul!
Enough variety of products at different price points.
5 de noviembre de 2025
Respuesta de Bensons For Beds - Chester
We’re delighted to hear that Paul provided knowledgeable guidance in a relaxed, non-pressured way and gave you the time and information needed to make the right choice. We’re also pleased you found a great variety of products to suit your needs.
Thank you for your positive review Jane. – Lauryn at Customer Care 💜
Choosing a new mattress. We were looked after by Christine who…
We were looked after by Christine who showed us a number of different options based on our requirements. We were able to try out the different mattresses with a pillow as many times as we wanted. We then looked elsewhere and returned two days later to make a final decision. We were able to take our time, without being pressured, again being looked after by Christine, which saved us from repeating ourselves.
30 de octubre de 2025
Respuesta de Bensons For Beds - Chester
Thank you for sharing your experience! We’re delighted to hear that Christine provided such attentive service, showing you a range of options and allowing you the time and space to make the right decision without any pressure. It’s wonderful to know that her support made the process smooth and enjoyable for you.
Thank you for your positive review – Lauryn at Customer Care 💜
Great customer service!!!
4 de noviembre de 2025
Respuesta de Bensons For Beds - Chester
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service. If there's anything else we can help with, just let us know!
Kind regards,
Megan
Customer Care Team
Rose patiently spent time allowing us…
Rose patiently spent time allowing us to try different matresses before selecting the one we were happy with. Rose is very knowledgeable and friendly, and made the transaction smooth. Very happy.
23 de octubre de 2025
Respuesta de Bensons For Beds - Chester
We're happy to hear that you had a positive experience. It's great to know that our team member helped you find the perfect mattress. Thank you for your kind words,
Megan at Customer Care
Helpful knowledgeable staff.
Helpful knowledgeable staff.
We dealt with Stephen who was really helpful without us feeling pressured to make a decision. After making our purchases we were really pleased that we could arrange for delivery at our convenience.
We would happily recommend this store
1 de noviembre de 2025
Respuesta de Bensons For Beds - Chester
We're happy to hear that our staff was helpful and knowledgeable and that you didn't feel pressured to make a purchase. We appreciate your recommendation and that you were pleased with our delivery options. Please tell a friend—we’d love to help them too!
Megan at Customer Care
Pricey, but no issues
Served in the Chester store. Had 0 issues, was very helpful. Delivery on the agreed date. The bed was put together quickly.
Just be sure to shop around, as they are on the pricey side.
31 de enero de 2025
Respuesta de Bensons For Beds - Chester
We're happy to hear that you had a helpful experience in our store and that the delivery and assembly were seamless. We appreciate your feedback regarding our pricing and will take this onboard.
We’re here whenever you need us — thanks for being a valued customer,
Megan at Customer Care
Great staff…
Dave was very informative and helpful in helping us choose the right mattresses. He was the reason we choose Benson
27 de octubre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Chester
We're happy to hear that you had such a positive experience. We appreciate you mentioning how informative and helpful our team member was during your mattress selection. Thanks for choosing us,
Megan
Customer Care Team
Great customer service from Barry
Great customer service from Barry, super helpful
26 de octubre de 2025
Respuesta de Bensons For Beds - Chester
We appreciate you sharing your positive experience! We're so glad to hear you received super helpful customer service. Thanks for your feedback,
Megan at Customer Care
We needed to change our order slightly…
We needed to change our order slightly and after speaking on the phone the changes were made with no fuss at all
23 de octubre de 2025
Respuesta de Bensons For Beds - Chester
We're happy to hear that we could accommodate your order change so easily! Thank you for your positive feedback; we appreciate you taking the time to share.
Until next time, thank you.
Megan at Customer Care
Excellent customer service
Barry the sales person was very informative and helpful about purchasing a mattress that suited our needs. He gave good information on types of mattresses for us to make a choice.
23 de octubre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Chester
We're happy to hear that the salesperson was very informative and helpful in guiding your mattress purchase to suit your needs. We appreciate you sharing your positive experience,
Megan at Customer Care
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.