Bensons For Beds - Chippenham375 Opiniones 

239
TrustScore: 5 sobre 5

4,8

Unit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG Chippenham, Wiltshire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great experience right from going into store to chat to Malcolm and placing order, and to delivery. Phone call letting us know exactly what time they would be with us, shoes off at the door and strai... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The Lady that took my order made a mistake with the cost. I paid £ 518 for the mattress, then 5 days later the manager rang me & asked for another £120 as his staff had ordered the wrong one. I wasn’t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Malcolm the advisor was excellent, very knowledgeable, friendly and answered all our questions. He went through the pros and cons of each mattress and helped us make an informed decision. Didn't pr... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles para dormitorio
  2. Tienda de colchones
  3. Tienda de ropa de cama
  4. Colchonería

Sobre Bensons For Beds - Chippenham375

Escrito por la empresa

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Información de contacto

  • Unit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG, Chippenham, Wiltshire, Reino Unido

  • 1249659881

4,8

Excelente

TrustScore: 5 sobre 5

239 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(239)

26.507 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Staff was very helpful.

Staff was very helpful.. Only negative is the delivery waiting time!! 5 weeks but signs in store were saying usually in 7 days,,, I can hope that it may come forward but willing to wait..

28 de agosto de 2023
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Respuesta de Bensons For Beds - Chippenham375

Thank you for your review Steve - Team Bensons

Valorada con 5 estrellas sobre 5

Amazing sales advice and service from Lisa

The sales person Lisa stayed after hours to help us and was very helpful I had been to M&S John Lewis and Next and no one gave me the expert advice Lisa gave us. And all with a no trouble attitude I was so impressed. Thank you

21 de agosto de 2023
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Respuesta de Bensons For Beds - Chippenham375

Thank you for taking the time to leave us some feedback Linda! -Team Bensons

Valorada con 3 estrellas sobre 5

Poor delivery

We just bight a couple of mattresses. Vacuum packed, compact and in stock and yet it takes THREE WEEKS for delivery

11 de agosto de 2023
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Respuesta de Bensons For Beds - Chippenham375

Hi Andrew, thank you for your feedback. We reached out to you today to discuss any concerns. If you do need anything, please don't hesitate to get in touch -Team Bensons

Valorada con 5 estrellas sobre 5

Constructive advice

Constructive advice. Efficient service.

4 de agosto de 2023
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Respuesta de Bensons For Beds - Chippenham375

Hello Peggy.
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons

Valorada con 5 estrellas sobre 5

Knowledgable and patient staff.

After visiting a competitor store a few doors away and being completely dissatisfied, I made two visits to Bensons. Both times the staff was knowledgable, patient and very helpful.

31 de julio de 2023
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Respuesta de Bensons For Beds - Chippenham375

Hello Ms Santos,
Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons

Valorada con 4 estrellas sobre 5

Jeff was quite pleasant and very…

Jeff was quite pleasant and very knowledgeable. All in all, an very good experience.

25 de julio de 2023
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Respuesta de Bensons For Beds - Chippenham375

This is a fantastic review! Thank you so much for taking the time to leave us some lovely feedback - Team Bensons

Valorada con 3 estrellas sobre 5

It was a good job I had done my…

It was a good job I had done my research on the internet as the salesman wasn't interested in us at all. Poor selection of single mattresses. Will shop online in future and not bother going to your shop.

28 de julio de 2023
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Respuesta de Bensons For Beds - Chippenham375

Hi Sue,

We're really sorry to hear of the service you received. We have reached out to you to advise further. -Team Bensons

Valorada con 5 estrellas sobre 5

Best customer service

We wanted some advice on bedroom furniture. Staff were extremely helpful and knowledgeable.
Ordered the furniture we wanted, plus bunk beds and mattresses.

15 de julio de 2023
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Respuesta de Bensons For Beds - Chippenham375

Thank you so much for your great review! This is exactly the service we strive to give to our customers. - Team Bensons

Valorada con 5 estrellas sobre 5

Brilliant staff

Brilliant staff, very knowledgeable.

1 de julio de 2023
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Respuesta de Bensons For Beds - Chippenham375

Thankyou so much for this brilliant review - Team Bensons

Valorada con 4 estrellas sobre 5

Great store manager

Jeff the store manager was great and extremely helpful. I would give the store 5 out of 5 if it was just based on the in-store customer service. It’s only a 4 out of 5 because of the slow delivery time to get a bed frame delivered to central London.

1 de julio de 2023
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Respuesta de Bensons For Beds - Chippenham375

Thankyou so much for taking the time to leave us with your review, we are so happy that you had a great experience in store!

We are sorry that we cannot deliver your order any sooner, if you would like to discuss this further, you can contact our customer service team at enquiries@bensonsforbeds.co.uk - Team Bensons

Valorada con 5 estrellas sobre 5

I spoke to Jeff about different beds…

I spoke to Jeff about different beds and mattresses and he was really brilliant 🤩
I bought an ottoman bed and my partner is going to get both a new bed and mattress as I said how good he was.
Absolutely first class service and would highly recommend.

29 de junio de 2023
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Respuesta de Bensons For Beds - Chippenham375

Wow this is amazing! We really appreciate the time taken to leave us this review. -Team Bensons

Valorada con 5 estrellas sobre 5

A great shopping experience

The salesman Jeff was very informative, showed us many variations within our requirements and at no time was pushy. We thought that selecting a new mattress would involve numerous visits to different shops in order to find the one we needed. Not true overall it was a good experience and we are satisfied that Jeff helped us make the right choice.

19 de junio de 2023
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Respuesta de Bensons For Beds - Chippenham375

Good Afternoon, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Chippenham store.

Team Bensons

Valorada con 5 estrellas sobre 5

Helpful staff who were instantly…

Helpful staff who were instantly available to answer questions but didn't intrude, a tricky balance. They respected our budget. There was a perfect mattress for us but not in the sale. Helpful lady advised us to keep an eye on the website. Found it in sale a few weeks later, went back and bought it. Not delivered yet but very happy with shopping experience and price.
Far better than a nearby competitor we visited which was not a good experience at all!

29 de mayo de 2023
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Respuesta de Bensons For Beds - Chippenham375

Thank you for taking the time to leave us a review Sandra! -Team Bensons

Valorada con 5 estrellas sobre 5

Great service

Ollie showed me the mattress that I was interested in, explained its benefits and let me try it out. He then explained the order and delivery procedure. Very friendly and efficient.

8 de junio de 2023
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Respuesta de Bensons For Beds - Chippenham375

Thank you for taking the time to leave us a review Wendy! -Team Bensons

Valorada con 5 estrellas sobre 5

30.5 23 Chippenham 375

30.5 23 Chippenham 375
Very lovely staff willing to give time for us to decide explained everything in detail and answered all our questions and queries
Wonderful display of every make of beds in shop
Would recommend to anyone who
wants to purchase a mattress or new bed a truly good experience

30 de mayo de 2023
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Respuesta de Bensons For Beds - Chippenham375

Pauline, thank you so much for taking the time to write this lovely review on our Chippenham Store. We hope you enjoy your new bed once it arrives with you. Team Bensons

Valorada con 5 estrellas sobre 5

Your member of staff Lisa

Your member of staff Lisa made.it memorable for me.
She was so kind and patient with me dithering over what frame, headboard & mattress. Just so helpful and she didn't make me feel silly at all!! Well done to Lisa!

16 de mayo de 2023
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Respuesta de Bensons For Beds - Chippenham375

This is wonderful to hear Ann! We're thrilled to hear Lisa was so helpful. -The Bensons Team

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