We are extremely pleased with our purchase from start to finish. The service in the shop was excellent and Paul could not have been more professional and helpful. Nothing was too much trouble. The... Ver más
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Localización
Cambiar localizaciónUnit 2 Turner Rise Retail Park, Petrolea Close, CO4 5TU Colchester, Essex, GB
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Consulta las opiniones de los clientes
Benson kept us informed throughout the process. They delivered within the time frame given and the delivery men were polite and very helpful.
La empresa ha respondido
Bensons for beds from the time we chose and ordered the bed in the shop to getting it delivered and assembled where a great service they where friendly and helpful and made getting a new bed relaxing... Ver más
La empresa ha respondido
Max was very helpful, informative and pleasant. He advised us on many mattresses and helped us choose the right one for us.
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles para dormitorio
- también en la categoría
- Colchonería
- Tienda de colchones
- Tienda de ropa de cama
Sobre Bensons For Beds - Colchester365
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 2 Turner Rise Retail Park, Petrolea Close, CO4 5TU, Colchester, Essex, Reino Unido
- 1206761896
4,8
Excelente
513 opiniones
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Excellent service.
From entering the store to delivery of my mattress, they cannot be faulted. Excellent, professional, friendly service.
23 de enero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Colchester365
We are thrilled to hear that you had a five-star experience with us! Providing exceptional service is our top priority and we appreciate your kind words. Thank you for choosing us for your mattress needs! Don't forget to complete your Bensons survey ❤️
Everything went as planned.
12 de enero de 2026
Respuesta de Bensons For Beds - Colchester365
Thank you for taking the time to leave us a review. We are glad to hear that everything went as planned. We strive for excellence and are happy to have met your expectations. Thank you for choosing our business.
Very present experience
Very present experience, we spoke to Max who helped us find out which bed was best for us and clearly spoke us through all the options. If you don't know what firmness you like or need the sleep pro machine they have is a cool bit of kit. Also the knowledge max has about mattresses is pretty impressive.
17 de enero de 2026
Respuesta de Bensons For Beds - Colchester365
Thank you for sharing your experience with us! We're thrilled to hear that Max was able to assist you in finding the perfect bed and that our Sleep Pro machine was helpful. Our team takes pride in being knowledgeable about mattresses and ensuring our customers have a great experience. We appreciate your trust in us and hope you enjoy your new bed! Don't forget to complete your Bensons survey ❤️
Bensons Beds of Colchester Superb Store
We visited Bensons Beds of Colchester and was served by a wonderful lady called Chelsie . Her knowledge of all the different mattresses and bed bases was faultless . Chelsie understood the big financial cost involved with us wishing to buy a bed and a mattress at the same time. She supported us professionally which enabled us to make the correct purchase for our needs. She was patient and there was no "pushy" sales technique used. I would thoroughly recommend this store for great customer service and the vast amount of choices available . Thank you Bensons Beds Colchester .
17 de enero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Colchester365
Thank you for your kind words! We're thrilled to hear that Chelsie provided exceptional service and helped you make the perfect purchase. Our priority is always customer satisfaction and we appreciate your recommendation. Happy sleeping on your new bed and mattress! 😊 #BensonsBedsColchester Don't forget to complete your Bensons survey ❤️
Staff in the store were so friendly and…
Staff in the store were so friendly and helpful - not at all pushy. We had constant updates on our delivery and the guys that did the delivery were great
18 de enero de 2026
Respuesta de Bensons For Beds - Colchester365
Thank you for your wonderful review! Our team takes pride in providing excellent customer service without being pushy. We're glad you had a great delivery experience too. We truly value your business and hope to see you again soon. Don't forget to complete your Bensons survey ❤️
Respuesta de Bensons For Beds - Colchester365
Thank you for your kind words! We're so happy to hear that our staff provided excellent service and helped you find exactly what you were looking for. Your satisfaction is our top priority! We can't wait to see you again. 😊 #customerlove
Excellent pre sale and pre delivery…
Excellent pre sale and pre delivery experience. Lots of helpful communication throughout. Very helpful store staff. Delivery and construction of x2 wardrobes and x4 bedside cabinets similarly very good. The fitters were very swift, very helpful and friendly. Unfortunately on arrival the wardrobes had split backboards, damaged base and other minor issues. The fitters were excellent in pointing these out. Will have to wait for replacement parts from the German manufacturer which is disappointing having spent £3k on the furniture.
13 de enero de 2026
Respuesta de Bensons For Beds - Colchester365
"Thank you for your positive feedback on our pre-sale and pre-delivery experience and our helpful staff. We apologize for the issues with your wardrobes and are working with the manufacturer to quickly resolve them. We appreciate your patience and look forward to delivering a flawless experience in the future. Thank you for choosing our business!" #CustomerSatisfaction #QualityService
Choosing a new mattress was made stress…
Choosing a new mattress was made stress free by Max at your Colchester store. He took time to explain in easy to understand terms the different mattresses and trying out the different firmness helped to make a final decision.
12 de enero de 2026
Respuesta de Bensons For Beds - Colchester365
Thank you for your kind words about Max at our Colchester store! We are thrilled that he was able to make your mattress shopping experience stress-free and enjoyable. Our team takes pride in providing excellent customer service and helping our customers find the perfect mattress. Sweet dreams on your new mattress!
delivered old and stained goods
delayed delivery for 16 days
was delivered old stained pillow.
9 de enero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Colchester365
We deeply apologize for the delay and for the condition of the pillow upon delivery. We value your satisfaction and will work to address and rectify this issue promptly. Thank you for bringing this to our attention.
Good selection of beds and mattresses
Good selection of beds and mattresses, very knowledgeable and helpful.
Listened to what I was looking for and clearly explained what they had .
Scott was very helpful and great customer service.
5 de enero de 2026
Respuesta de Bensons For Beds - Colchester365
Thank you for the positive review! We're thrilled to hear that you had a great experience at our store, and that Scott provided excellent customer service. We take pride in our knowledgeable staff and wide selection of beds and mattresses. We hope to see you again soon!
Respuesta de Bensons For Beds - Colchester365
Thank you so much for your kind words! We strive to provide customers with the best service and products, and we're thrilled to hear that we exceeded your expectations. We appreciate your support!
Max was fantastic in helping us choose…
Max was fantastic in helping us choose the right mattress. Knowledgeable and not pushy in any way
5 de enero de 2026
Respuesta de Bensons For Beds - Colchester365
Don't forget to complete your Bensons survey ❤️
Warm welcome from the minute we went…
Warm welcome from the minute we went through the door. Scott was helpful, knowledgeable, friendly & professional. He went above & beyond to help us and spent almost 1 hour with us, helping us make the most informed decisions about the products we wanted to purchase. We are very pleased with the service we received and would definitely recommend this store. Thank you.
3 de enero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Colchester365
Thank you for your wonderful feedback Sarah! We’re delighted Scott gave you such a friendly welcome and went above and beyond to help you make informed decisions. We’ll make sure he sees your kind words—he’ll be thrilled! Enjoy your new purchases and thank you for recommending us,
Megan at Customer Care
Respuesta de Bensons For Beds - Colchester365
Thank you for your kind words! We strive to provide excellent customer service and we are happy to hear that we were able to be helpful and patient. Your satisfaction is our top priority! Don't forget to complete your Bensons survey ❤️
Great staff in store helpful and not…
Great staff in store helpful and not pushy, good to be able to try out a variety of mattresses in one place and expertise on what would suit best
27 de diciembre de 2025
Respuesta de Bensons For Beds - Colchester365
Thank you so much for your kind review! We strive to provide excellent customer service and help customers find the perfect mattress for their needs. We're glad to hear our staff was helpful and not pushy. Come back anytime, we love helping our customers sleep better! Don't forget to complete your Bensons survey ❤️
Your salesman was very attentive
Your salesman was very attentive, but only interacted on request, we were left to explore and not hounded
1 de enero de 2026
Respuesta de Bensons For Beds - Colchester365
Thank you for your review! We pride ourselves on providing attentive service without being pushy. We want our customers to feel comfortable and free to explore our products at their own pace. We're glad to hear that you had a positive experience with our salesman. Don't forget to complete your Bensons survey ❤️
Great value beds with great sales team
Great variety, great attention to detail and information for quick and easy buy at good price of exactly the bed we wanted. Scott was extremely helpful at the Colchester store
29 de diciembre de 2025
Respuesta de Bensons For Beds - Colchester365
Thank you for your wonderful review! We're thrilled to hear you had a great shopping experience at our Colchester store. We pride ourselves on offering a wide variety of products at competitive prices, and it's fantastic to know that our team member Scott was able to provide excellent assistance. We truly appreciate your support and hope to see you again soon! Don't forget to complete your Bensons survey ❤️
The team were marvellous
The team were marvellous. The drivers were happy to help and were polite and courteous. All the rubbish was taken away. I could not fault them at all
18 de diciembre de 2025
Respuesta de Bensons For Beds - Colchester365
"Thank you for your glowing review! We take pride in providing excellent service and are thrilled to hear that our team went above and beyond to make your experience effortless. Cheers to a job well done!"
Amazing experience with customer…
Amazing experience with customer service. Made to feel welcome and catered to our needs.
12 de marzo de 2025
Respuesta de Bensons For Beds - Colchester365
"Thank you for your kind words! It is our pleasure to provide exceptional customer service and ensure all your needs are met. We look forward to welcoming you back soon!" #CustomerSatisfaction #ExceptionalService Don't forget to complete the Bensons Survey as we would appreciate your feedback 🙏
Excellent service
Scott at the Colchester was excellent with us from start to finish not pushy and super helpful explained everything fully and got excellent deal from the Black Friday promotion looking forward to receiving the bed in early December thanks again Scott
22 de noviembre de 2025
Respuesta de Bensons For Beds - Colchester365
Thank you for your wonderful review! We pride ourselves on providing top-notch customer service and we're thrilled to hear that Scott made your experience at the Colchester a great one. We can't wait for you to receive your bed in December and we know you'll love it. Thanks for choosing us for your Black Friday purchase! Don't forget to complete the Bensons Survey as we would appreciate your feedback 🙏
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