Fantastic customer service! The lads that delivered my new bed were exceptional! Friendly, polite and helpful could'nt ask for more. It was delivered within my timeslot and they called me with an E.T.... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit N Gallagher Retail Park, Stoney Stanton Road, CV6 5QE Coventry, West Midlands, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
From the moment we entered our local store to the delivery of our new mattress we could not fault Bensons for Beds. Excellent and knowledgeable store staff member who was both courteous and kind to... Ver más
La empresa ha respondido
Great price great service Purchased a new bed frame during a sale at a really good price. The salesman was happy to show us various options in the store and check stock. Our order was delivered with... Ver más
La empresa ha respondido
We had a fantastic experience when we visited last Saturday to buy a new mattress. Natalie helped us to find the right firmness and then took us to try lots of different mattresses. She explained the... Ver más
Información sobre la empresa
- Tienda de muebles para dormitorio
- también en la categoría
- Colchonería
- Tienda de colchones
- Tienda de ropa de cama
Sobre Bensons For Beds - Coventry206
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit N Gallagher Retail Park, Stoney Stanton Road, CV6 5QE, Coventry, West Midlands, Reino Unido
- 2476667143
4,8
Excelente
345 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Intasar fabulous sales staff
Intasar in the Coventry store was fabulous, very helpful full of knowledge and useful information and therefore able to help us purchase the perfect bed and mattress.
We were quite overwhelmed by all the differences and returned three times with him able to answer all our questions with great patience resulting in our purchase.
6 de octubre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Coventry206
Thank you for your wonderful feedback! We’re thrilled to hear Intasar provided patient and knowledgeable support, helping you find the perfect bed and mattress—even over multiple visits. We’ll be sure to pass on your kind words!
Kind regards,
Megan
The Bensons for Beds Care Team
Excellent service
Natalie assisted me in finding the exact bed I was looking for. She was very knowledgeable about what was available and showed me several options of headboard,mattress and divan base. Very pleased with my choice.
25 de septiembre de 2025
Respuesta de Bensons For Beds - Coventry206
We're happy to hear that you found the perfect bed with our assistance. It's great to know that the available options for headboards, mattresses, and divan bases met your needs. Thank you for your positive feedback; we appreciate it.
Thank you,
Lauryn at Customer Care
Excellent experience at Coventry store
Just purchase a new king size gaming bed with 43” TV. Love it, we went to the Coventry store by chance after an horrendous experience at Dreams. Paul was extremely knowledgeable, not pushy and I felt valued. Me and wife purchased it the day after following us measuring our bedroom. I would highly recommend Bensons!
15 de septiembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Coventry206
We're happy to hear that you love your new gaming bed! It's great to know that your experience at our store was so positive, especially after a difficult time elsewhere. We appreciate your recommendation and are glad we could help you find the perfect bed.
Thank you,
Lauryn at Customer Care.
Good comuniaction:)
Good communiaction:)
Delivered on time.
Thank you Wojciech and Brian:)
15 de septiembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Coventry206
We're happy to hear that you had a positive experience with our communication and delivery. We appreciate your acknowledgment and thank you!
Thank you,
Lauryn at Customer Care.
New mattress
The men came with the new mate’ mattress and swapped it with the old one with no hassle.
8 de septiembre de 2025
Respuesta de Bensons For Beds - Coventry206
We're happy to hear that the mattress swap was completed without any trouble! Thank you for sharing your positive experience with us; we appreciate it.
Take care,
Megan at Customer Care
excellent customer service
The salesperson explained all the differences in mattresses for me.
He was not rushed, felt valued. Answered all my queries.
5 de septiembre de 2025
Respuesta de Bensons For Beds - Coventry206
We're happy to hear that the salesperson provided you with a thorough explanation of our mattresses and addressed all your concerns. We appreciate your positive feedback, Megan at Customer Care
The gentleman that showed us around the…
The gentleman that showed us around the store, called Instasar, was so patient and informative. He was listening to what was important to us and showed us all our available options without being pushy. He allowed us time to make decisions and had a lovely manner. We bought a kindsize divan, with mattress and headboard and a single divan and headboard.
31 de agosto de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Coventry206
We're happy to hear that you found our team member patient and informative! We appreciate you mentioning that they listened to your needs and presented options without pressure. Thank you for your purchase and the positive feedback.
Take care,
Megan at Customer Care
the lady that served us was excellent
31 de agosto de 2025
Respuesta de Bensons For Beds - Coventry206
We appreciate your feedback and are so glad to hear that you received excellent service from our team member during your visit!
Take care,
Megan at Customer Care
The customer service is very friendly.
The customer service is very friendly.
1 de septiembre de 2025
Respuesta de Bensons For Beds - Coventry206
We are happy to hear that you found our customer service friendly. We appreciate you taking the time to leave us this great feedback!
Take care,
Megan at Customer Care
Respuesta de Bensons For Beds - Coventry206
We are happy to hear that our assistant was helpful and informative! We appreciate your positive feedback and thank you for sharing.
Take care, Megan at Customer Care
The salesman was indeed very helpful
The salesman was indeed very helpful, his name is Intasar and he explained everything in detail
28 de agosto de 2025
Respuesta de Bensons For Beds - Coventry206
We're happy to hear that the salesperson was very helpful and explained everything in detail. We appreciate you taking the time to share your positive experience.
Take care, Megan at Customer Care
Very pleased with our purchase would…
Very pleased with our purchase would recommend staff were so helpful and knowledgeable would definitely buy from again
27 de agosto de 2025
Respuesta de Bensons For Beds - Coventry206
We appreciate you sharing! We are so pleased our staff's knowledge and helpfulness made your purchase a great experience. We look forward to seeing you again, Megan at Customer Care
We were greeted by Natalie
We were greeted by Natalie, and all the staff were very helpful whilst not being pushy! Natalie listened carefully to our requirements and allowed us time to try out various options both in bed base and mattress. We tried the ottoman option which we initially thought would suit us, but Natalie advised that the weight of a substantial mattress needed to be considered. We decided against the ottoman option due to back problems.
We tried a number of mattresses and found one that we both found really comfortable and supportive. Natalie was particularly helpful in advising us on a headboard. She gave us a quote but mentioned that there would be a special offer over the Bank Holiday weekend, and we took advantage of this by ordering on 22nd August.
The team on Friday helped us with colour matching too, and were most obliging. We had a follow up call at the weekend from Natalie, just to check that we were happy - this was much appreciated
20 de agosto de 2025
Respuesta de Bensons For Beds - Coventry206
We're happy to hear that our team was helpful and not pushy during your visit. We appreciate you mentioning the advice you received regarding the bed base and mattress options. It's great to know you found a comfortable and supportive mattress and that the color matching assistance was beneficial. We're glad the follow-up call was appreciated.
Respuesta de Bensons For Beds - Coventry206
We're glad you received first class service with us Nigel! Thank you for sharing your positive experience with our team; we appreciate it. Take care, Megan at Customer Care
Great in-store experience.
Great in-store experience.
We were struggling to find the right mattress but finally found a great product from Bensons.
Amazing mattress experience so far
26 de julio de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Coventry206
We're happy to hear that you found the perfect mattress after your in-store visit. We're glad you're having an amazing experience with it so far, and we appreciate your feedback! Megan at Customer Care
We received excellent customer service…
We received excellent customer service in store
9 de agosto de 2025
Respuesta de Bensons For Beds - Coventry206
We're thrilled to hear that you had an excellent experience in our store! Providing exceptional customer service is our top priority and we're glad we were able to exceed your expectations. Thank you for your review and for choosing our business, Megan at Customer Care
Knowledgeable staff
I was served by Natalie, who was friendly, helpful and professional. Nothing was too much trouble for her, and she was knowledgeable about the products. Natalie is a definite asset to your company.
2 de agosto de 2025
Respuesta de Bensons For Beds - Coventry206
Thank you for taking the time to share your experience with Natalie! We are so glad to hear that she provided top-notch service and made your shopping experience with us a memorable one. We are lucky to have her as part of our team!
Staff were great
Staff were great. We hate pressure sales and prefer to be left to browse and try without being hassled. This was exactly what we had. No pressure and as much time as we wanted.
Staff very knowledgeable about products too
27 de julio de 2025
Respuesta de Bensons For Beds - Coventry206
Thank you for sharing your experience! Our team is dedicated to providing a hassle-free and knowledgeable shopping experience for all of our customers. We appreciate your feedback and look forward to seeing you again soon, Megan at Customer Care
Great price great service
Great price great service
Purchased a new bed frame during a sale at a really good price. The salesman was happy to show us various options in the store and check stock. Our order was delivered within 2 weeks with an interest free credit agreement in place within a pre advised timeframe. The delivery team were friendly, built the bed and took all their rubbish too. We had various communications during the period too. Great experience overall.
23 de julio de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Coventry206
Thank you for your kind words! We're thrilled to hear that you had a great experience with us. We always strive to provide the best prices and service to our customers. It was a pleasure to assist you and we look forward to your next visit!
Person who i spoke to was very…
Person who i spoke to was very knowledgeable and helped me find the right mattress
15 de julio de 2025
Respuesta de Bensons For Beds - Coventry206
We are thrilled to hear that our team member was able to assist you in finding the perfect mattress for your needs. Thank you for choosing us and we hope you enjoy a good night's sleep, Megan at Customer Care
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.