I needed a new mattress and after reviewing a number of options I decided to try out Bensons. The sales representative (Adam) was very helpful and knowledgeable making the process of finding what... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 5 Sovereign Harbour Retail Park, Pevensey Bay Road, BN23 6JH Eastbourne, Sussex, GB
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Consulta las opiniones de los clientes
EXCELLENT SERVICE BY JAMES, VERY FREINDLY AND TALKED US THROUGH THE WHOLE PROCESS, MAKING SURE WE WERE VERY HAPPY WITH OUR PURCHASE.
The experience was made enjoyable and easy down to the member of staff we dealt with (Alan). Throughout the two visits we made we were given information on product, cost and finance , no stone left un... Ver más
La empresa ha respondido
Your assistant Matt was very helpful when we went to your Eastbourne branch to choose a new double bed and mattress.
Información sobre la empresa
Sobre Bensons For Beds - Eastbourne390
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 5 Sovereign Harbour Retail Park, Pevensey Bay Road, BN23 6JH, Eastbourne, Sussex, Reino Unido
- 1323479592
4,9
Excelente
300 opiniones
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EXCELLENT SERVICE BY JAMES
EXCELLENT SERVICE BY JAMES, VERY FREINDLY AND TALKED US THROUGH THE WHOLE PROCESS, MAKING SURE WE WERE VERY HAPPY WITH OUR PURCHASE.
6 de agosto de 2026
Your assistant Matt was very helpful…
Your assistant Matt was very helpful when we went to your Eastbourne branch to choose a new double bed and mattress.
8 de agosto de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
I needed a new mattress and after…
I needed a new mattress and after reviewing a number of options I decided to try out Bensons.
The sales representative (Adam) was very helpful and knowledgeable making the process of finding what I needed very easy. He advised on the aftercare procedure and on how things would progress once the order was placed.
The company keep you informed by texts or email on the production of the mattress which is built to order and when to expect delivery. On the day of delivery a text providing a link shows where your delivery is on the rota, which is useful.
Delivery was quick, smooth and efficient and the guys were friendly and helpful.
I have had the mattress for a week now and can say it's really good to sleep on.
1 de agosto de 2026
Respuesta de Bensons For Beds - Eastbourne390
We're so pleased to hear about your positive experience finding a new mattress with us! It's wonderful that Adam provided helpful and knowledgeable assistance, making the process easy for you. We're also glad our communication and delivery service met your expectations, and that you're enjoying a great night's sleep.
Team Bensons
Very helpful staff
1 de agosto de 2026
Respuesta de Bensons For Beds - Eastbourne390
Thank you for your wonderful feedback. We appreciate your lovely words.
Teams Bensons.
Respuesta de Bensons For Beds - Eastbourne390
We are so pleased you found our service great and our team helpful and knowledgeable. We truly appreciate your kind words and positive feedback!
Team Bensons
Very good!
Staff knowledgeable- I didn't feel rushed when trying to find the right mattress. Lots of options given and didn't just steer me to the most expensive
26 de julio de 2026
Respuesta de Bensons For Beds - Eastbourne390
Hi Vicki,
Thank you for your wonderful review! We're delighted to hear you found our team knowledgeable and that you felt comfortable taking your time to find the right mattress. It's great to know you were given plenty of options and honest advice without any pressure.
We really appreciate your feedback and thank you for choosing us,
Bensons for Beds!😊
Five star customer service
The experience was made enjoyable and easy down to the member of staff we dealt with (Alan). Throughout the two visits we made we were given information on product, cost and finance , no stone left unturned, so much so we purchased a second bed 😂
18 de julio de 2026
Respuesta de Bensons For Beds - Eastbourne390
We're so pleased to hear that your experience was made enjoyable and easy by our team member! It's wonderful that you received thorough information on products, cost, and finance during both your visits, leading to the purchase of a second bed!
Thank you for your positive review - Lauryn at Customer Care 💜
Respuesta de Bensons For Beds - Eastbourne390
We are so pleased to hear that you experienced great service and found our staff to be wonderful. Thank you for your kind feedback!
Thank you for your positive review - Lauryn at Customer Care
Mattress purchase for Child
James the Sales assistant was very good took time to explain all the different options of mattress .
11 de julio de 2026
Respuesta de Bensons For Beds - Eastbourne390
We're so pleased to hear that our sales assistant provided such excellent service and took the time to explain all the different mattress options. Thank you for your wonderful feedback!
I think they should not push the…
I think they should not push the frankly absurd mattress cleaning insurance that they try to sneak into every order (You get some useless sprays with it!). Not only is it needless, it is sold quite slyly. The sales rep (Adam I think) we met tried to fly it under the radar. Why would Bensons allow this?
Delivery was okay, no problems at all. Communication was clear as well. The actual product was nice, although once again, the sales rep tried to hide it was being sold cheaper as a new model was out there. This was frankly dishonest and I hope bensons improves.
18 de junio de 2026
Respuesta de Bensons For Beds - Eastbourne390
We're truly sorry to hear about your experience regarding the mattress accidental insurance and the pricing of your product. We understand your frustration with how these matters were presented. We appreciate your feedback on the delivery and communication, and we will be reviewing our sales practices to ensure transparency and honesty.
Arrived on time and good value for money
10 de julio de 2026
Respuesta de Bensons For Beds - Eastbourne390
We're so pleased to hear that your order arrived on time and that you feel it was good value for money. Thank you for your positive feedback!
Helpful staff
Adam at the store was so helpful. Trying to find the right mattress is difficult but with his help and knowledge this made it much easier.
12 de julio de 2026
Respuesta de Bensons For Beds - Eastbourne390
We're so pleased to hear that our team member was helpful and knowledgeable in assisting you with finding the right mattress. Thank you for your wonderful feedback!
Great company
Great company, good product, delivered on time. Pleasant and professional service from all.
12 de julio de 2026
Respuesta de Bensons For Beds - Eastbourne390
We're so pleased to hear you found our company great, our product good, and that it was delivered on time. It's wonderful to know you experienced pleasant and professional service from everyone. Thank you for your kind feedback!
Helpful staff Adam at Eastbourne
Helpful staff Adam at Eastbourne. Very efficient delivery. Good all round service
3 de julio de 2026
Respuesta de Bensons For Beds - Eastbourne390
We're so pleased you found our team member helpful and efficient, and that you received good service all around. Thank you for your kind feedback!
Polite and helpfull staff
28 de junio de 2026
Respuesta de Bensons For Beds - Eastbourne390
We're so glad to hear that our team was polite and helpful during your visit. Thank you for sharing your positive experience with us.
Team Bensons
Good range of products
Friendly staff, clean store, range of products and prices available.Prompt delivery available.
25 de junio de 2026
Respuesta de Bensons For Beds - Eastbourne390
We're so pleased you found our staff friendly, our store clean, and appreciated our product range and prompt delivery. Thank you for your kind feedback!
Team Bensons
From our visit to the showroom
From our visit to the showroom, through to the delivery our experience has been great. Not to mention the lovely bed at the end of it.
The delivery men did a great job and they stayed in touch, contacting me early regarding delivery times. Thank you
19 de junio de 2026
Respuesta de Bensons For Beds - Eastbourne390
We're so pleased your experience, from showroom to delivery, was great and that you love your new bed! It's wonderful our delivery team did a great job. Thank you for your kind feedback!
Team Bensons
Well attented by the staff in store
22 de junio de 2026
Respuesta de Bensons For Beds - Eastbourne390
We're delighted you enjoyed your visit!
Team Bensons
Very good customer service
Kept up to date at all times regarding delivery, very helpful with payment on the website overall very happy
22 de junio de 2026
Respuesta de Bensons For Beds - Eastbourne390
We're so pleased we kept you updated and helped with payment. Thank you for your kind feedback!
Team Bensons
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