Bensons For Beds - Farnborough648 Opiniones 

566
TrustScore: 5 sobre 5

4,8

Unit E Blackwater Shopping Centre, GU14 8BL Farnborough, Hampshire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Naveed from Bensons in Farnborough (Blackwater retail park) first class service. did not pressure us waited for us to make a decision very knowledgeable. made sure that the servic... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have to say online video call was rubbish on both occasions when I called. I was told after the 1st time I was going to get a quote emailed to me. Waited 2 days and had to contact them again t... Ver más

Valorada con 5 estrellas sobre 5

Thank you very much for your kind & help support during shipping in your shop. Really big thanks to Tina Farnborough gate. Much appreciated your Excellent customer service. We all Family members ver... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Effecient.service...no hard sell salesman. Bed delivered.by two courteous men kept informed at all.times. Bed very comfortable.sleeping well on it higher then i am used to but good. yet to try out.p... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles para dormitorio
  2. Tienda de colchones
  3. Tienda de ropa de cama
  4. Colchonería

Sobre Bensons For Beds - Farnborough648

Escrito por la empresa

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Información de contacto

  • Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, Reino Unido

  • 1252549783

4,8

Excelente

TrustScore: 5 sobre 5

566 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(566)

25.135 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

New mattress and exchange

Had great service when looking for new mattress. Unfortunately didn’t get on with my choice and took advantage of the 40 day exchange
Team in Farnborough store very helpful, ensured I took my time choosing alternative
Both delivery teams did a great job

22 de mayo de 2026
Logotipo de Bensons For Beds - Farnborough648

Respuesta de Bensons For Beds - Farnborough648

We're delighted to hear you received great service and that our team was helpful with your mattress exchange. It's wonderful that both delivery teams also did a great job!

Team Bensons

Valorada con 5 estrellas sobre 5

Great all round service from beginning…

Great all round service from beginning to end! Started off with a really perceptive sales person who got it just right! The delivery arrived during the time slot provided and the guys who did the delivery (Gary & Warren) were excellent in every way. Just love my purchase, it's so comfortable and got a brilliant nights sleep. Thanks to all who made the process so smooth!

8 de mayo de 2026
Logotipo de Bensons For Beds - Farnborough648

Respuesta de Bensons For Beds - Farnborough648

We're so pleased to hear you had such a great experience from start to finish! It's wonderful that our sales team was perceptive and that your delivery was excellent. We're especially glad you're enjoying your comfortable new purchase and getting brilliant nights of sleep. Thank you for your kind words!

Team Bensons - Jess

Valorada con 5 estrellas sobre 5

They did everything they said they…

They did everything they said they would, what else does a customer
want. Exellent service, welldone
everybody, the shop and the delivery
boys, brilliant.

10 de mayo de 2026
Logotipo de Bensons For Beds - Farnborough648

Respuesta de Bensons For Beds - Farnborough648

Love it! 😊 Exactly as it should be—thanks so much for the brilliant feedback✨

Valorada con 5 estrellas sobre 5

Really helpful and very patient with…

Really helpful and very patient with our constant pillow swapping etc….no pressure put on us for a sale just helpful and left decisions to us. Looking forward to better sleep.

12 de mayo de 2026
Logotipo de Bensons For Beds - Farnborough648

Respuesta de Bensons For Beds - Farnborough648

That’s lovely to hear! 😊 We’re so glad the team were patient and supportive—even through all the pillow swapping! No pressure, just helpful guidance and time to decide is exactly how it should be. Here’s to much better sleep ahead 💤✨

Valorada con 5 estrellas sobre 5

Good all round!

From going into the showroom and the beds arriving - all was good. The showroom employee was pleasant and efficient, helpful but not pushy. (Richard, I think). The delivery men were on time and kept us informed about when they would get to us. They took care in bringing the beds in and were polite and pleasant. The tracking system was excellent.
The beds seem really lovely. (Guest room so not slept in as yet).

4 de mayo de 2026
Logotipo de Bensons For Beds - Farnborough648

Respuesta de Bensons For Beds - Farnborough648

Thank you for the lovely review! 😊 We’re so pleased to hear everything—from the showroom visit with Richard to the smooth, well‑communicated delivery—went so well. It’s great to know the tracking system and care from the delivery team made a difference. We hope the guest room beds are just as lovely once they’re put to use! 🛏️✨

Valorada con 4 estrellas sobre 5

Very informative patience and…

Very informative patience and understanding

9 de mayo de 2026
Logotipo de Bensons For Beds - Farnborough648

Respuesta de Bensons For Beds - Farnborough648

We appreciate you taking the time to share your feedback. We are happy to hear that you found our team informative, patient, and understanding.

Team Bensons

Valorada con 4 estrellas sobre 5

The mattress is fine

The mattress is fine but when it was delivered I had three men the two older men John and Andy were lovely but the young man who I guess was a new guy in training used my toilet and urinated everywhere and somehow managed to drop my toothbrush behind the sink

8 de mayo de 2026
Logotipo de Bensons For Beds - Farnborough648

Respuesta de Bensons For Beds - Farnborough648

We appreciate your feedback on the mattress and delivery. We're sorry to hear about the unacceptable incident involving our team member and the condition in which your bathroom was left. We'll address this internally to ensure it doesn't happen again.

Team Bensons

Valorada con 5 estrellas sobre 5

Very helpful!

I went to Bensons looking for a new mattress. Naveed asked if he could help and took me through the process. I could not have asked for better service. He was extremely helpful, did not rush me, and talked me through everything. Very satisfied with my experience.

3 de mayo de 2026
Logotipo de Bensons For Beds - Farnborough648

Respuesta de Bensons For Beds - Farnborough648

We're delighted to hear about the excellent service you received while choosing your new mattress! It's great that our advisor was so helpful and thorough. Thank you for sharing your positive experience with us.

Team Bensons

Valorada con 5 estrellas sobre 5

Impeccable customer service at Farnborough Store from Nasim

My partner and I have just ordered our mattress from the Farnborough store at Blackwater Shopping Centre. We had such excellent service from Nasim who took care of us and helped us assess our sleep styles to find the best solution. My partner has quite specific comfort needs for his back whereas I am all about the breathability of a mattress - Nasim helped us navigate this and nothing was too much trouble for her. I even left with an unplanned new pillow purchase as well as the mattress, because I wanted to take advantage of Nasim’s advice while she was with us.

2 de mayo de 2026
Opinión espontánea
Logotipo de Bensons For Beds - Farnborough648

Respuesta de Bensons For Beds - Farnborough648

We're happy to hear that you and your partner had such a positive experience at our Farnborough store! It's great to know that our team member was so helpful in finding the perfect mattress and pillow to suit your individual needs. Thank you for your kind words.

Valorada con 5 estrellas sobre 5

We had an excellent experience in…

We had an excellent experience in Benson for Beds in Farnborough. We had Richie as our advisor who was brilliant. He didn't rush and was very patient. He sorted our delivery to our choice. Well done Richie .A big Thank you for your assistance and humour. From the 007 family.

24 de abril de 2026
Logotipo de Bensons For Beds - Farnborough648

Respuesta de Bensons For Beds - Farnborough648

We're happy to hear you had an excellent experience in our Farnborough store! It's great that our advisor was brilliant, patient, and helpful with your delivery. Thank you for your positive feedback!

Team Bensons

Valorada con 5 estrellas sobre 5

Excellent delivery service

I left a 5* review when we ordered our bed. This review relates to delivery.
Delivery was between the timeslot they gave us. Received a call beforehand confirming delivery time. They got held up but still made a courtesy call to explain. The 2 men were polite, introduced themselves and followed instructions as to where the bed was to be placed. Assembly was perfect and they insisted on me checking the bed once it was all finished. They also took photos of the finished product. They were very careful not to damage the walls.
Excellent service.

1 de mayo de 2026
Opinión espontánea
Logotipo de Bensons For Beds - Farnborough648

Respuesta de Bensons For Beds - Farnborough648

We're happy to hear that our delivery team provided excellent service, kept you informed, and ensured the bed was assembled perfectly. We appreciate you sharing your positive experience!

Team Bensons

Valorada con 4 estrellas sobre 5

Bed purchase

Very helpful staff

2 de mayo de 2026
Logotipo de Bensons For Beds - Farnborough648

Respuesta de Bensons For Beds - Farnborough648

We're happy to hear that our team was helpful. Thank you.

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service
Sale team were great and very helpful
Delivery team went above and beyond a credit to the company

27 de abril de 2026
Opinión espontánea
Logotipo de Bensons For Beds - Farnborough648

Respuesta de Bensons For Beds - Farnborough648

We're happy to hear that our sales team was helpful and that our delivery team exceeded your expectations. Thank you for acknowledging their dedication!

Team Bensons

Valorada con 5 estrellas sobre 5

The whole experience from purchase to…

The whole experience from purchase to delivery has been very smooth.

30 de abril de 2026
Logotipo de Bensons For Beds - Farnborough648

Respuesta de Bensons For Beds - Farnborough648

We're so pleased to hear that your entire experience, from making the purchase to receiving your delivery, was seamless! 🙌

Team Bensons

Valorada con 5 estrellas sobre 5

Friendly

Friendly, informative advice given. Helpful and pleasant experience

26 de abril de 2026
Logotipo de Bensons For Beds - Farnborough648

Respuesta de Bensons For Beds - Farnborough648

Thank you! 😊 We’re glad you found the advice friendly and informative and that your experience was helpful and pleasant. Enjoy your purchase!

Valorada con 5 estrellas sobre 5

Great experience

Great experience

18 de abril de 2026
Logotipo de Bensons For Beds - Farnborough648

Respuesta de Bensons For Beds - Farnborough648

Thank you for your feedback. We’re delighted to hear that you had a great experience and really appreciate you taking the time to let us know.
Thank you for your positive review – Lauryn at Customer Care 💜

Valorada con 5 estrellas sobre 5

A smooth and hassle-free experience

The whole experience of buying a bed and sofa bed and having them delivered was smooth and hassle-free.

I had originally planned to only go and browse a few products as I'd only started to think about purchasing these items but the salesperson in the shop - Nasim did such a wonderful job that I purchased both before leaving the store!

The delivery team were equally professional and helpful and I would not hesitate to purchase further products in the future! Thank you!

16 de marzo de 2026
Logotipo de Bensons For Beds - Farnborough648

Respuesta de Bensons For Beds - Farnborough648

Thank you so much for such a lovely review! We’re delighted Nasim could help make your decision so easy in store, and that our delivery team matched that same professional service. We’d be delighted to welcome you back in the future,
Megan | Customer Care Specialist😊

Valorada con 5 estrellas sobre 5

We were very pleased with the service…

We were very pleased with the service which Richard gave us. He showed us the bases we were looking for and then directed us to a colour that we liked (seen on a base on the other side of the shop). His manner was caring and very informative. Excellent service all round.

17 de abril de 2026
Logotipo de Bensons For Beds - Farnborough648

Respuesta de Bensons For Beds - Farnborough648

Thank you for your lovely feedback! We’re so pleased to hear Richard took such good care of you — his caring manner and helpful guidance in finding the right base and colour really reflect the service we aim to give. Excellent service all round indeed.
Thank you for your positive review - Lauryn at Customer Care 💜

Valorada con 4 estrellas sobre 5

I would have given five stars but the…

I would have given five stars but the delivery was excessively delayed. Otherwise, I am delighted with my new bed.

16 de abril de 2026
Logotipo de Bensons For Beds - Farnborough648

Respuesta de Bensons For Beds - Farnborough648

Thank you for your feedback! We’re sorry about the delivery delay and appreciate your patience. We’re delighted to hear you’re enjoying your new bed and hope it gives you many comfortable nights ahead,
Megan | Customer Care Specialist🛏️✨

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