Sarah in the Kirkcaldy store was fantastic . Very patient as I was purchasing a mattress that my husband hadn’t tested as he was working offshore.. and I made a few phone calls to him.
Localización
Cambiar localización1a Fife Central Retail Park, Chapel Park, KY2 6QL Kirkcaldy, Fife, GB
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Consulta las opiniones de los clientes
Gabriel was absolutely fantastic. He had lots of patience, wasn't pushy and his product knowledge was second to none. He was down to earth and friendly. He came across as actually caring about his cus... Ver más
La empresa ha respondido
A well laid out showroom with lots of variety. Sarah was welcoming and not pushy. She is very knowledgeable and listened carefully to our requirements and made several relevant suggestions that we wer... Ver más
La empresa ha respondido
As soon as we walked into the store we felt welcomed and not pressured at all. Assistant listened to what we were looking for and we tried several different beds until we finally decided which one we... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Bensons For Beds - Kirkcaldy754
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
1a Fife Central Retail Park, Chapel Park, KY2 6QL, Kirkcaldy, Fife, Reino Unido
- 1592205360
4,9
Excelente
609 opiniones
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Excellent service
Easy process, helpful and pleasant staff, quick delivery. Great communication throughout
28 de mayo de 2026
Respuesta de Bensons For Beds - Kirkcaldy754
We're so pleased the process was easy and our team was helpful. Thank you for your kind feedback!
Team Bensons
Salesman was very knowledgable and…
Salesman was very knowledgable and helpful and the bed was delivered on the date and within the time slot stated.
23 de mayo de 2026
Respuesta de Bensons For Beds - Kirkcaldy754
We're delighted our team provided knowledgeable service and your delivery was prompt. Thank you for sharing your positive experience!
Team Bensons
Respuesta de Bensons For Beds - Kirkcaldy754
We're glad everything went smoothly. We appreciate your kind words about our friendly staff.
Team Bensons - Jess
Good experience
Shop staff were very helpful, I thought beds were expensive, but that’s because I haven’t bought one for years! Everything was explained and went through mattress fit. Only issue was they don’t deliver on a day that suited had to take a day off, couldn’t deliver Monday or Tuesday which is my days off but delivery was quick and easy men very professional on the day.
17 de mayo de 2026
Respuesta de Bensons For Beds - Kirkcaldy754
We're glad our staff provided helpful explanations about our beds. We appreciate your feedback regarding delivery scheduling and will consider it as we work to improve our services. Thank you for sharing your experience.
Team Bensons
Professional advice in selecting a new bed
Pleasant buying experience - Sonia did a great job!
2 de mayo de 2026
Respuesta de Bensons For Beds - Kirkcaldy754
We're glad you enjoyed your experience. Thank you for sharing your positive feedback; we appreciate it greatly!
Team Bensons
Lovely bed
From start to finish the service was extremely good. From the salesman to the delivery drivers it was a painless experience. Delivery arrived when they said they would and the delivery and set up was very quick. Very pleased.
30 de abril de 2026
Respuesta de Bensons For Beds - Kirkcaldy754
We're pleased to hear the service was extremely good from beginning to end! It's great that the delivery and setup were quick and arrived as scheduled. Thank you for your positive feedback!
Team Bensons
Amazing service from Sarah when I went…
Amazing service from Sarah when I went to pick my new mattress. Nothing was too much bother and she explained everything I wanted to know
27 de abril de 2026
Respuesta de Bensons For Beds - Kirkcaldy754
Thank you! 😊 We’re delighted to hear Sarah made your mattress‑picking experience such a positive one—nothing bothers her when it comes to helping customers! We’ll be sure to pass on your kind words. Enjoy your new mattress and sleep well,
Megan | Customer Care Specialist✨
Excellent service
Was kept well informed of progress re order plus arrangements for delivery. Very happy with service in store. (Husband not so happy with cost!)
13 de abril de 2026
Respuesta de Bensons For Beds - Kirkcaldy754
We're happy to hear that you were well-informed and satisfied with our in-store service. We acknowledge the cost might not have pleased everyone! Thanks for your feedback.
Team Bensons
Respuesta de Bensons For Beds - Kirkcaldy754
Thank you for your kind words! 😊 We’re proud to be a tried and tested company and really appreciate your trust in us.
Looking forward to welcoming you back soon,
Megan | Customer Care Specialist
Amazing and welcoming staff
Lovely guy called Gabriel put aside a mattress protector which my husband collected in Monday 6th April from an equally lovely lady. I don't think she believed that it was also my husbands birthday as well as the Gabriel I spoke to a few days before on the phone. Wonderful service in store. Thank them please in our behalf.
I simply wanted an extra deep (45cm) mattress protector for my new ottoman divan (purchased elsewhere) and they couldn't have been more helpful both on the phone and instore.
Only gripe is that the delivery cost was £10..... ouch!!!!! On a £39.99 product that is a 25% increase. However, the store is only 9 miles away, and Gabriel kept one aside for me, for collection by hubby as he was passing.
6 de abril de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Kirkcaldy754
Thank you so much for your lovely feedback.
We’re delighted to hear you received such great service both over the phone and in store. Gabriel will be thrilled to hear your kind words, and we’ll also pass them on to the colleague who helped with the collection 😊
We’re so pleased we could help you find the extra‑deep mattress protector and make collection convenient. Thank you as well for your honest feedback regarding the delivery charge — we really appreciate you sharing it.
Your thanks will be passed on to the team, and we hope you enjoy your new ottoman divan setup,
Megan | Customer Care Specialist💜
SINGLE BED PURCHASE
Gabriel at the Kirkcaldy branch sold me my new bed. He was lovely and very knowledgable. I didn’t feel pressured to buy anything. 10 out of 10!!
4 de abril de 2026
Respuesta de Bensons For Beds - Kirkcaldy754
10 out of 10 feedback — thank you! We’re so glad Gabriel made your experience such a great one 😊
We really appreciate you,
Megan at Customer Care!
Gabriel listened to what I wanted and…
Gabriel listened to what I wanted and made appropriate suggestions. Nothing was too much trouble when I kept changing my mind!
1 de abril de 2026
Respuesta de Bensons For Beds - Kirkcaldy754
Thank you for your feedback! 😊 We’re delighted to hear Gabriel really listened, made helpful suggestions, and supported you patiently—even when you changed your mind. That’s exactly the kind of service we aim to give!
Thank you for choosing us,
Megan | Customer Care Specialist
Mattress has dipped by almost 2 inches…
Mattress has dipped by almost 2 inches in 2 years been told the slats on bed frame are 2cm too wide and I have not been caring or using it properly. 10 year guarantee is worthless
3 de abril de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Kirkcaldy754
We're sorry to hear about the mattress dipping and guarantee experience. We appreciate your feedback and will review your situation to see how we can improve.
Respuesta de Bensons For Beds - Kirkcaldy754
Thank you! 😊 We’re really pleased to hear the staff were very helpful and that everything went smoothly. Your feedback is much appreciated,
Megan | Customer Care Specialist
highly recommend Bensons
highly recommend Bensons, especially Sarah who served us her customer service is second to none. I was completely impressed with Sarah's professionalism and customer service
Beverley Simpkins
10 de marzo de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Kirkcaldy754
Thank you so much, Beverley! 😊 We’re delighted to hear about your experience and especially your kind words for Sarah. Her professionalism and outstanding customer service truly mean a lot to us. Thank you for the recommendation—we really appreciate it,
Megan | Customer Care Specialist ⭐
Good service in the shop
Good service in the shop. Regular updates on progress and swift and efficient changeover of mattresses.
28 de marzo de 2026
Respuesta de Bensons For Beds - Kirkcaldy754
Thank you for your feedback! 😊 We’re glad to hear you received good service in store, were kept regularly updated, and that the mattress changeover was swift and efficient. We really appreciate you sharing your experience,
Megan | Customer Care Specialist⭐
Most impressed
From showroom to delivery I was most impressed with the staff. Everyone involved was friendly and helpful. I would certainly recommend Bensons to friends and family.
31 de marzo de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Kirkcaldy754
Thank you for your kind words! 😊 We’re delighted to hear you were impressed from showroom to delivery and that our team were friendly and helpful throughout. Thanks so much for recommending Bensons to your friends and family—we really appreciate it,
Megan | Customer Care Specialist💜
Quick and easy and a good product.
28 de marzo de 2026
Respuesta de Bensons For Beds - Kirkcaldy754
Thank you for the feedback! We’re glad everything was quick and easy and that you’re happy with the product.
Your satisfaction means the world to us,
Megan | Customer Care Specialist✨
Gabriel was very helpful as we had no…
Gabriel was very helpful as we had no idea of what mattress to choose and very professional throughout our visit.
29 de marzo de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Kirkcaldy754
Thank you for the lovely feedback! We’re so glad Gabriel could guide you through choosing the right mattress and make your visit smooth and professional. We’ll be sure to pass on your kind words,
Megan | Customer Care Specialist✨
Best customer service in store and…
Best customer service in store and amazing communication via emails and delivery texts and calls on the day.
Wouldn’t go anywhere else now for a bad or mattress
30 de marzo de 2026
Respuesta de Bensons For Beds - Kirkcaldy754
Thank you for the fantastic feedback! 😊 We’re delighted to hear you received the best in‑store service and such great communication right through to delivery. It means a lot to know we’ll be your first choice for beds and mattresses going forward. Enjoy your new purchase,
See you next time! Megan at Customer Care
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