I went into the store looking for a new bed, but was still very much at the browsing stage. I left with absolutely no doubt that I’d bought exactly what I wanted, and at a very competitive price. Am... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 2 Crown Point Rp, Junction Street, LS10 1ET Leeds, Yorkshire, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Great experience in the showroom in Leeds. The salesman was very professional and knowledgeable. The delivery guys were also professional and helpful. The bed is lovely and just what we wanted. Only s... Ver más
La empresa ha respondido
Excellent service from Bensons, from Gill talking us through our options at the Leeds Crown Point store and processing our order for us, to our mattress being delivered by Colin and Luther in Leeds. T... Ver más
La empresa ha respondido
Initially dealt with Jane, then Gill. Both extremely professional, friendly, knowledgeable...no hard sell, very calm, none pressured exchange, answered all my questions, encouraged me to try several... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles para dormitorio
- también en la categoría
- Colchonería
- Tienda de colchones
- Tienda de ropa de cama
Sobre Bensons For Beds - Leeds Crown Point492
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 2 Crown Point Rp, Junction Street, LS10 1ET, Leeds, Yorkshire, Reino Unido
- 1132427355
4,8
Excelente
493 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Good experience with the sales person…
Good experience with the sales person allowing us to try out different models….of mattress.
13 de enero de 2026
Respuesta de Bensons For Beds - Leeds Crown Point492
We’re delighted to hear you had a great experience trying out different mattress models with the help of our team. Thank you for your positive review – Lauryn at Customer Care 💜
Respuesta de Bensons For Beds - Leeds Crown Point492
We’re delighted to hear you received friendly, professional, and informative service during your visit. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent help and friendly advice
Excellent help and friendly advice. Clear explanation of the process. Only issue will be the delay in delivery.
8 de enero de 2026
Respuesta de Bensons For Beds - Leeds Crown Point492
Thank you for your feedback! We’re delighted to hear that you received excellent help and friendly advice, and that the process was clearly explained by our team.
We’re sorry to learn about the delay in delivery – we understand how important timely delivery is and appreciate your patience. Please rest assured we’re working hard to get your order to you as quickly as possible.
Best Wishes,
Megan
Social Media Team
Bensons for Beds
Respuesta de Bensons For Beds - Leeds Crown Point492
We really appreciate your feedback Mr and Mrs Barough! Sonia will be thrilled to know she delivered the helpful service you expected. Hope to see you again in the future!
Megan at Customer Care🙌
Friendly approachable staff who were…
Friendly approachable staff who were happy to help once we had looked round ourselves.
8 de enero de 2026
Respuesta de Bensons For Beds - Leeds Crown Point492
We're happy to hear that our friendly and approachable staff were ready to assist you after you had a chance to explore on your own. Thank you for your positive review – Lauryn at Customer Care 💜
The gentleman was patient and…
The gentleman was patient and experienced explaining things to us
2 de enero de 2026
Respuesta de Bensons For Beds - Leeds Crown Point492
Thank you for your feedback Trish! We’re delighted to hear our colleague was patient and knowledgeable in explaining everything to you. We’ll make sure your kind words are passed along!
- Megan at Customer Care!
Great help given when choosing my bed
Great help given when choosing my bed. Really pleased and very knowledgeable.
1 de enero de 2026
Respuesta de Bensons For Beds - Leeds Crown Point492
Thank you Paul! We’re so pleased you had a great experience choosing your bed. Our team loves sharing their knowledge to help you find the perfect fit!
We’d love to serve you again in the future.
Megan at Customer Care
I was looked after by Jane today
I was looked after by Jane today, and she was absolutely brilliant, very warm and helpful, explained everything in details. Your customer serve was wonderful. Thank you very much.
30 de diciembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Leeds Crown Point492
We appreciate you sharing your experience. We're happy to hear that our team member was warm, helpful, and explained everything in detail. Thank you for your positive review – Lauryn at Customer Care 💜
Trust🤔
Would I trust the store at Leeds Crown Point🤔 not when they advise they don't sell a bed of choice by Silentnight.
Instead they advised that the company was going bankrupt and it wouldn't be worth buying one.
A bit unfair on Silentnight who's current accounts for Silent Night beds (HIG Europe) show millions of pounds profit, whilst also being a significant employer in Pendle.
I think they wouldn't want to sell their beds to a company like this🫣
As a customer you rely on these people to guide you correctly for wish and provide better information and service as a customer buying a bed
I will consider other stores before this in the future.
29 de diciembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Leeds Crown Point492
We appreciate you bringing this to our attention. We're sorry to hear about the misinformation you received regarding Silentnight beds. Providing accurate information and quality service is important to us. We'll investigate this to ensure our staff offers reliable guidance in the future.
Thank you - Lauryn at Customer Care.
Positive Experience. Would highly recommend
A small improvement to my experience with Benson's for Beds would be earlier updates . I had to contact the shop in Leeds to find out when the delivery would be as I had not heard anything and was worried in not hearing anything. it was only afterward that the updates appeared. Apart from the above comment in improvements to my experience with Benson's for Beds, the experience was positive, from start to finish. From advise received from Sonia, in Leeds in choosing the appropriate mattress to the delivery team Andy P and Andy Mac were very,very helpful. All were lovely people. Andy P and Andy Mac treated my home with respect which was great. Taking their shoes off when entering my home, then to place the mattress into the room of my choice. They placed it safely in the room which was a great help indeed as I have disability and mobility difficulties. Thank you both, Sonia, Andy P and Andy Mac, you are a credit to Benson's for Beds. Thank you. :)
11 de diciembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Leeds Crown Point492
Thank you so much for taking the time to share your experience.
We’re delighted to hear that Sonia in Leeds and our delivery team, Andy P and Andy Mac, provided such excellent service and treated your home with care. Your kind words mean a lot, and we’ll make sure they receive your praise.
We appreciate your feedback about earlier updates and will work on improving communication to make the process even smoother. Thank you again for choosing Bensons for Beds—we’re so pleased we could help make your experience positive from start to finish,
Megan at Customer Care
Very helpful and professional staff
Very helpful and professional staff.
Very knowledgeable about different mattresses. Overall a very enjoyable experience
12 de diciembre de 2025
Respuesta de Bensons For Beds - Leeds Crown Point492
We appreciate your kind words! We're happy to hear that our staff was helpful, professional, and knowledgeable. We're also glad you enjoyed your experience.
Thank you, Team Bensons - Jess
Upon entering Bensons store
Upon entering Bensons store, we were greeted with a warm smile. The sales assistants name was Jane, and she was brilliant. Jane asked us if she could help, she listened to what we were wanting. Jane was very thorough in showing to us
what options were available, and was very knowledgeable and thorough. We felt totally at ease. Jane made the experience a little less daunting. So many thanks Jane.
2 de diciembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Leeds Crown Point492
We're happy to hear that you were greeted warmly upon entering our store! It's great to know that our sales assistant listened to your needs, was knowledgeable, and made you feel at ease. Thank you for your kind words.
– Thank you, Jess- Team Bensons
Respuesta de Bensons For Beds - Leeds Crown Point492
We appreciate you mentioning our friendly staff and warm welcome! We are so glad that you found our team very helpful.
– Thank you, Jess- Team Bensons
Excellent Customer Care
The Salesman Amir was helpful and knowledgeable. He made the ordering process smooth and hessle free.
1 de diciembre de 2025
Respuesta de Bensons For Beds - Leeds Crown Point492
We appreciate you sharing your positive experience! We're happy to hear that you found our team member helpful and knowledgeable, making the process smooth for you.
– Thank you, Jess- Team Bensons
Excellent service
4 de septiembre de 2025
Respuesta de Bensons For Beds - Leeds Crown Point492
Thank you for your review, we appreciate you taking the time to complete this.
– Thank you, Jess- Team Bensons
From walking into the store
From walking into the store, to walking out, we were treated with brilliant customer service.
They listen, they advise, and we left feeling satisfied.
21 de noviembre de 2025
Respuesta de Bensons For Beds - Leeds Crown Point492
We're delighted to hear about the brilliant customer service you received! It's wonderful knowing our team listened and advised you well, leaving you satisfied.
The whole experience was right
The whole experience was right.
Good advice without being pushy.
Help to direct us to the mattresses that we were looking for.
Friendly atmosphere.
28 de noviembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Leeds Crown Point492
We're happy to hear that you found our advice helpful and our atmosphere friendly. We appreciate you taking the time to share your positive experience with us.
Jane was fantastic
Jane was fantastic, showed us around the store and helped us select the right mattress using the profiler, we didn’t buy on the day but Jane kept in touch and let us know about the Black Friday offer so we decided to go ahead with our purchase.
28 de noviembre de 2025
Respuesta de Bensons For Beds - Leeds Crown Point492
We're happy to hear that you had a fantastic experience! We appreciate that our team member assisted you in finding the perfect mattress and kept you informed about our offers. Thank you for your positive feedback and for choosing us.
Sonya was so friendly and helpful
Sonya was so friendly and helpful! I explained what I needed and she was able to advise on the best products and provide the best deal. When my bed base didn’t fit up the stairs (which was really disappointing and stressful) she was on hand to support with arranging an alternative without any hassle. Thoroughly recommend!
30 de octubre de 2025
Respuesta de Bensons For Beds - Leeds Crown Point492
We're happy to hear that our team member was so helpful! We appreciate you sharing your experience and are glad we could assist when your bed base didn’t fit. Thank you for your recommendation!
They were patience
They were patience, friendly, asked the right questions and offered their advice when they could see that I needed more guidance.
25 de noviembre de 2025
Respuesta de Bensons For Beds - Leeds Crown Point492
We're happy to hear that our team was patient and helpful. It's great to know our guidance was beneficial. Thank you for your positive feedback and recognition.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.