They were too good, in fact I learnt few things from their visits. I express my sincere appreciation for the exceptional service my family received during our two recent bed deliveries on 6th... Ver más
Localización
Cambiar localizaciónUnit B1 Fosse Park South, Everard Way, LE19 1UT Narborough Leicester, Leicestershire, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Great customer service. I was advised on the options for a mattress based on my preferences. I lay on the mattresses to test their comfort. There was no pressure to choose. I was given detailed infor... Ver más
We were given very good advice from Karen. We didn't feel at all rushed and were able to make an informed decision on the type of bed that we think will be best for us.
La empresa ha respondido
We were greeted upon entry and asked if we required help. We discussed our bed requirements with Karen and she talked us through a number of options and we were given time to test several beds. Nothin... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Bensons For Beds - Leicester
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit B1 Fosse Park South, Everard Way, LE19 1UT, Narborough Leicester, Leicestershire, Reino Unido
4,8
Excelente
180 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Love the bed, installation bad
Love the bed, but installation not great. Had a few issues from day 1.
21 de septiembre de 2025
Respuesta de Bensons For Beds - Leicester
We appreciate your feedback and are sorry the installation wasn't great. We have contacted you to discuss this matter further. Thank you for your review – Lauryn at Customer Care
Excellent customer
The customer service was fantastic. Having this service made my decision to purchase my mattress from Bensons.
Excellent communication regarding delivery date and time. Perfect thankyou
8 de febrero de 2026
Respuesta de Bensons For Beds - Leicester
We're happy to hear that our customer service and communication regarding delivery influenced your decision to purchase a mattress from us. Thank you for your positive feedback,
Megan at Customer Care
The lady assistant was very good
The lady assistant was very good, very efficient. Listened to what I was asking of her. Showed me a number of beds /mattresses. I picked one but delivery not quick enough. The problem was the mattress. Tried another one which was good. She ordered for me and transaction completed. It would be good if more assistants were like this and not pushing too much. We I think were both satisfied with the conclusion. Would shop there again.
6 de febrero de 2026
Respuesta de Bensons For Beds - Leicester
We're happy to hear that you found our assistant efficient and helpful in guiding you to the right bed and mattress. We appreciate your feedback regarding delivery times and the balance between assistance and sales pressure. We're glad you were satisfied and would shop with us again.
I found on entering the store a lovely…
I found on entering the store a lovely lady (Jayne) spoke to us and left us to look around but.. when we decided she dealt with us quickly but without the pressure to buy ..
6 de febrero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Leicester
Thank you for your lovely review! We’re so glad Jayne made you feel welcome and gave you the space to browse without any pressure. Delighted she could help you quickly once you were ready. We really appreciate you sharing your experience with us,
Megan at Customer Care
The whole end to end experience from…
The whole end to end experience from browsing in the shop to delivery was fantastic. Bensons have Knowledgeable and patient staff in their shops and the delivery team are fabulous
3 de febrero de 2026
Respuesta de Bensons For Beds - Leicester
We're so glad to hear that your entire experience, from browsing in the shop to the delivery, was fantastic! It's great to know our staff were knowledgeable and patient, and the delivery team was fabulous.
Seamless experience from start to finish
Seamless experience from start to finish. Knowledgeable service in store. Acceptable lead time. Good quality bed. Delivery guys, Wojciech and Brian were courteous and respectful of our property and offered a professional service, a credit to your business. We are returning customers and highly recommend Bensons For Beds!
3 de febrero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Leicester
We're happy to hear about your seamless experience and the knowledgeable service received in store. We appreciate your positive feedback on the delivery team and the quality of your bed. Thank you for being returning customers and for your recommendation!
Megan at Customer Care💜
Great service front start to finish
Great service front start to finish, they kept us informed all the way about deliveries, after care etc can’t fault the service.
Our bed and mattress is fabulous, we love it. Well done benson Beds - a great company to deal with.
6 de febrero de 2026
Respuesta de Bensons For Beds - Leicester
We appreciate your wonderful feedback! It's great to hear that you were well-informed throughout the process and that you adore your new bed and mattress. We're so glad you had a great experience.
Brilliant service
The service from the initial search for a bed to the delivery was brilliant . Happy with everything am just enjoying my bed
31 de enero de 2026
Respuesta de Bensons For Beds - Leicester
We're so glad to hear the service was brilliant from your initial search to the delivery, and that you are enjoying your new bed! Thanks for your review,
Megan at Customer Care
Pleasant experience.
We were allowed to browse without any pressure whilst all queries were answered with patience by a very pleasant young man. Although we had only intended to have a look we did purchase a bed, this would not have happened had we been harassed.
23 de enero de 2026
Respuesta de Bensons For Beds - Leicester
We're happy to hear that you enjoyed your shopping experience with us. We appreciate that you felt comfortable browsing and that our team member was helpful. Thank you for your purchase and the positive feedback!
Very good
Helpful staff and good communication, advice.Delivered on time.
Many thanks
23 de enero de 2026
Respuesta de Bensons For Beds - Leicester
We're happy to hear that our staff was helpful and our communication was effective. We appreciate your kind words and thank you very much!
Purchase of Mattress on 22nd January…
Purchase of Mattress on 22nd January 2026.
We were pleased with the friendliness of staff. We were served by Ashley, who was helpful and spent time answering questions, with no pressure to make a hasty decision. The delivery arrived as planned and the delivery men were quick and efficient. All in all we were impressed with Bensons - thank-you.
M r & Mrs Smith, 26 Muston Gardens, LE2 6FX
25 de enero de 2026
Respuesta de Bensons For Beds - Leicester
We appreciate your positive feedback regarding your mattress purchase! We're happy to hear that you were pleased with our team's friendliness and their helpfulness. It's great to know the delivery was prompt and efficient. Thank you!
Staff in the showroom were helpful…
Staff in the showroom were helpful without being pushy and answered our questions.
The delivery time of 3 weeks was sooner than we expected so a positive. The comms about delivery were very good and we were given a 2hr timeslot. The delivery men arrived within the window and built the bed and cleaned up after themselves.
25 de enero de 2026
Respuesta de Bensons For Beds - Leicester
We're happy to hear that our showroom staff were helpful and informative. It's great the delivery was ahead of schedule, and that the communication and assembly met your expectations. Thank you for your positive feedback.
From the kind and polite staff when…
From the kind and polite staff when purchasing the mattress in store to the drivers who delivered the service was exceptional.
23 de enero de 2026
Respuesta de Bensons For Beds - Leicester
We're so happy to hear that you received exceptional service from our staff during your mattress purchase and delivery! Thank you for your positive feedback.
Respuesta de Bensons For Beds - Leicester
We appreciate your feedback and are so glad to hear you received great service and helpful advice in our store.
No hiccoughs
No hiccoughs, everything went like clockwork right from start to finnish. Well done everyone.
15 de enero de 2026
Respuesta de Bensons For Beds - Leicester
We're happy to hear that everything went smoothly from beginning to end. We appreciate your positive feedback and thank you for your review.
Helpful staff member
Helpful staff member. Who gave lots of advice and made the process of purchasing a mattress easy and efficient.
13 de enero de 2026
Respuesta de Bensons For Beds - Leicester
We’re delighted to hear our team member provided plenty of helpful advice and made the process smooth and efficient for you. Thank you for your positive review – Lauryn at Customer Care 💜
Donna the assistant was very good not…
Donna the assistant was very good not pushy but there to oblige.
10 de enero de 2026
Respuesta de Bensons For Beds - Leicester
We’re delighted to hear Donna provided such helpful and accommodating service without any pressure. Thank you for your positive review – Lauryn at Customer Care 💜
Karen was very efficient and very…
Karen was very efficient and very helpful pointed us in the right direction
9 de enero de 2026
Respuesta de Bensons For Beds - Leicester
We’re delighted to hear Karen provided such efficient and helpful service, guiding you in the right direction. Thank you for your positive review – Lauryn at Customer Care 💜
Sales person could answer every…
Sales person could answer every question including about products not sold by Bensons. Was kept well informed between purchase and delivery.
11 de enero de 2026
Respuesta de Bensons For Beds - Leicester
We appreciate you sharing your experience! It's great to hear that our sales team was so knowledgeable and kept you informed throughout the process. Thank you for your positive review – Lauryn at Customer Care 💜
Being disabled they cannot do enuf for…
Being disabled they cannot do enuf for me helping me around the store to decide what was the best bed for me
11 de enero de 2026
Respuesta de Bensons For Beds - Leicester
We’re so glad our team went above and beyond to make sure you felt supported and comfortable while choosing the perfect bed – that’s what we aim for! 💜 Thank you for your positive review - Lauryn at Customer Care
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.