Very good and Victoria in the Llandudno store was very helpful answered all our questions and wasn’t pushy , also we found the other members of staff there very pleasant
Localización
Cambiar localizaciónUnit 3d Mostyn Champneys Retail Park, Park Mostyn Broadway, LL30 1RY Llandudno, North Wales, GB
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Consulta las opiniones de los clientes
Very helpful and knowledgeable and we didn't have to wait to long for delivery. My only issue would be the amount of text messages and emails you receive is rediculas far to many.
The sales person in the shop was very helpful and not trying to push expensive ones over cheaper ones. He clearly explained the different types of mattresses, gave time to think it through. Arranged... Ver más
La empresa ha respondido
The experience at the store in Llandudno was excellent . Jason the salesman was excellent . With a few days before delivery I needed to check how the headboard would be attached. Jason obliged and I... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Bensons For Beds - Llandudno226
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 3d Mostyn Champneys Retail Park, Park Mostyn Broadway, LL30 1RY, Llandudno, North Wales, Reino Unido
- 1492874821
4,9
Excelente
466 opiniones
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Absolute shambles!!
We ordered a new bed in april for delivery in may, in total it cost us just shy of £3000 with a 20% discount,their staples & co range of bedding with clarence headboard and igel mattress. The staff were really nice and informative.
We were well informed all along the process and come delivery day all went as expected until they opened the box for the headboard which alone was over a thousand pound for a super kingsize.
We noticed it was faulty and so they offered to replace, brilliant no problem.
2nd headboard arrived end of june and it was faulty and worse than the 1st, complained, brilliant getting it replaced.
3RD headboard arrived today 25th of July and all I can say is it is absolutely disgusting! Even the delivery men were embarrassed!! They couldn't even put it together because none of the connections married up, I wish I could show pictures on here because I have seen better thrown in skips it is that terrible and the fabric looks like it has been scrapped across a gravel floor it's that stained and scratched, it looks like wolverine has been let loose on it
So we are now waiting for a 4th headboard arriving the end of August 😡 total joke! The manufacturers should hang their heads in shame,where are the quality checks to start with?? Obviously there aren't any the amount of headboards we've received in the last few months and I won't believe that we're on our own in this complaint.
Would I recommend Bensons to friends..nope!
Would I ever buy from Bensons again....never!!
I regret the day I ever set foot in the place and wished i had kept my old bed.
25 de julio de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Llandudno226
Thank you for taking the time to share your experience. We regret to hear about the problems with the headboards and the trouble this has caused. We will address your feedback internally.
Thank you for your feedback,
Megan at Bensons for Beds Customer Care
We discussed our requirements to the…
We discussed our requirements to the sales assistant, he then explained all the choices that were available to help us with are selection.
21 de julio de 2025
Respuesta de Bensons For Beds - Llandudno226
Thank you for sharing your experience! We take pride in providing exceptional service and guiding our customers through all available options. We appreciate your trust in our team and hope to see you again soon, Megan at Customer Care
New mattress purchase
Jason was very helpful and had my try out the various firmnesses of the mattress I was looking for. May have found the ideal mattress, but he did explain the procedure if I was not satisfied within 40 days.
22 de julio de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Llandudno226
Thank you for taking the time to leave us a review, we're thrilled to hear that Jason provided excellent assistance in finding the perfect mattress for you. We're confident that you've made the right choice, but rest assured that our 40-day satisfaction guarantee is always available should you need it. Happy sleeping, Megan at Customer Care
Sales assistant Victoria was very…
Sales assistant Victoria was very helpful and knowledgeable
17 de julio de 2025
Respuesta de Bensons For Beds - Llandudno226
Thank you for the kind words about our sales assistant Victoria! We're thrilled to hear she provided you with excellent service and knowledge during your visit. We'll be sure to pass on your compliments to her. See you again soon! Megan at Customer Care😊
An excellent shopping experience.
Victoria was very helpful and efficient, not pushy but patient.
She helped to make the overall shopping experience very pleasant.
The store was well laid out and easy to navigate. They have a lift, which was very handy for us.
They have an excellent selection of beds and mattresses at very competitive prices.
Altogether excellent.
10 de julio de 2025
Respuesta de Bensons For Beds - Llandudno226
Thank you for taking the time to leave such a positive review, we are thrilled to hear that Victoria provided excellent customer service and that you had a pleasant shopping experience. We pride ourselves on our well-laid out store and competitive prices, and we are glad to hear that our lift was useful for you. We hope to see you again soon, Megan at Customer Care
Sales Advisor Victoria was helpful
Sales Advisor Victoria was helpful, friendly and knowledgeable and made the purchase easy.
30 de junio de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Llandudno226
Thank you for your review! We are so thrilled to hear that Sales Advisor Victoria provided exceptional and knowledgeable service, making your purchase a breeze. We value your business and look forward to seeing you again soon! 😊
Megan at Customer Care
Steph was very helpful
Steph was very helpful and offered us both ends of our budget. Making sure we were happy with the differences of each mattress, she also gave us recommendations to get mattress cover as we have a little one on the way, Steph ensured we understood and was very knowledgeable. Definitely recommend going in to see Steph as she was most helpful.
21 de junio de 2025
Respuesta de Bensons For Beds - Llandudno226
We're happy to hear that you found our team member so helpful Rebecca! We appreciate you mentioning the assistance you received in understanding the mattress differences and recommendations. Thank you for recommending us! Take care, Megan at Customer Care
Respuesta de Bensons For Beds - Llandudno226
We are happy to hear that you found our team member attentive and skilled. Thank you for your positive feedback! Take care, Megan at Customer Care
Good customer service and flexibility…
Good customer service and flexibility over delivery.
No pressure sales.
25 de junio de 2025
Respuesta de Bensons For Beds - Llandudno226
We appreciate your positive feedback regarding our customer service and adaptable delivery options, along with our no-pressure sales approach. Take care, Megan at Customer Care
The staff in the shop was very helpful…and also the delivery drivers were very polite and put the settee upstairs where we wanted it
The staff in the shop was very helpful and polite did not rush us into buying our bed settee. was just what we wanted for our office room. The price was just right for our kneed
13 de junio de 2025
Respuesta de Bensons For Beds - Llandudno226
We're happy to hear that our staff were helpful and polite while you chose your bed settee. It's great to know the price met your needs. Thank you, Megan at Customer Care
Jamie was excellent
Jamie was excellent. He greated us on arrival and took the time to explain all available options. He used the test bed so we could try out different levels of firmness and explained patiently each brand and what the benefits were that they offered. No sales pressure just a very nice bloke who was good at his job. Thank you.
7 de junio de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Llandudno226
We're happy to hear that you had such a positive experience! It's great to know that our team member provided excellent service by explaining the options and helping you find the right fit. Thank you for your feedback, Megan at Customer Care
the sales assistant was knowledgeable…
the sales assistant was knowledgeable and very helpful
5 de junio de 2025
Respuesta de Bensons For Beds - Llandudno226
We appreciate your kind words Mike! Our team is proud to offer helpful, knowledgeable service, and we are so glad we met your needs. Thank you, Megan at Customer Care
All good
The staff member we spoke with was very helpful, nothing was too much trouble. The bed we chose came with a few extras, and seemed ideal for our needs. All in all, a good experience
22 de mayo de 2025
Respuesta de Bensons For Beds - Llandudno226
We're happy to hear that our staff member was so helpful and accommodating! It's great to know the bed you chose seems ideal. Thank you for sharing your positive experience with us Mr Wrench. Take care, Megan at Customer Care
Respuesta de Bensons For Beds - Llandudno226
We appreciate you taking the time to share your positive experience. We're happy to hear our sales team provided superb, friendly, and knowledgeable service! Thank you, Megan at Customer Care
The whole story
The in store information was perfect and the whole experience from that point down to the delivery and construction of my bed was very professional.
18 de mayo de 2025
Respuesta de Bensons For Beds - Llandudno226
We're delighted to hear that you found the in-store information helpful and that the delivery and construction of your bed were professional. Thank you for your positive feedback, Megan at Customer Care
Respuesta de Bensons For Beds - Llandudno226
We are thrilled to hear that our staff's knowledge and helpfulness left such a positive impression on you! We pride ourselves on providing top-notch customer service. Thank you for choosing our business! 😀👍
Respuesta de Bensons For Beds - Llandudno226
Thank you for taking the time to leave a review! We're thrilled to hear that our team member provided helpful assistance. We strive to exceed our customers' expectations every day. - Team Bensons 💜
Great service and very accommodating.
Great service and very accommodating.
Thank you
29 de abril de 2025
Respuesta de Bensons For Beds - Llandudno226
Thank you for choosing our business and for your kind words! We're thrilled to hear that you had a great experience with our service and that we were able to accommodate your needs. We hope to continue providing you with top-notch service in the future!
Sleep well,
Team Bensons💜
There was a really good selection of beds
There was a really good selection of beds in store and the lady who served us was very helpful and had excellent knowledge of the various types of bed frames, mattresses etc. We would have struggled to pick the right bed without her help.
24 de abril de 2025
Respuesta de Bensons For Beds - Llandudno226
Thank you for sharing your positive experience! Our team takes pride in providing the best selection and expert knowledge to help our customers find the perfect bed. We're happy to have assisted you in your decision and look forward to seeing you again.
Sleep well,
Team Bensons💜
Great service
I can't speak for the experience of the mattress we bought yet but the experience in the shop was great .. Craig was very polite not at all pushy and best all he had a sense of humour
22 de abril de 2025
Respuesta de Bensons For Beds - Llandudno226
Thank you for your kind words! We're so glad you had a positive experience with Craig at our shop. We hope you'll love your new mattress and please don't hesitate to reach out if you need anything else. Sleep well, Team Bensons💜
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