Sales assistant was friendly, helpful and very knowledge and offered 3 options to meet our requirement. (only minor criticism is that we wanted to have a look around the store, but felt having been... Ver más
Localización
Cambiar localizaciónUnit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD Luton, Bedfordshire, GB
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Consulta las opiniones de los clientes
Shameela greeted us , gave us an overview of the products , and then left us to have a good look around on our own . When we had selected what we wanted ,the transaction was very smooth . Shameela is... Ver más
Fantastic deals, I was asking so many questions and need a lot of different figures and they done it every time. Very helpful and kind.
We are glad we visited the store in Luton to check different brands mattresses. With help from the store assistant we ended up selecting a different mattress to the one we were looking for. But that w... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Bensons For Beds - Luton222
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD, Luton, Bedfordshire, Reino Unido
- 1582507626
4,8
Excelente
366 opiniones
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Great customer service
The person that served me was nice,explained everything which helped me to make my choice and made me feel respected and welcomed. Thank you Stephen for your service.
26 de marzo de 2026
Respuesta de Bensons For Beds - Luton222
Thank you! So glad to hear Stephen took the time to explain everything clearly and made you feel welcomed and respected. We really appreciate your kind words,
Megan at Customer Care
You can't put a price on comfort!
When browsing for a new bed we were made to feel completely at ease and Esha Ali was truly amazing.
She was very knowledgeable and never pressured us into anything.
We decided to go ahead with our purchase and having now received our delivery we are just enjoying a good night's sleep.
I have to admit it wasn't our cheapest purchase but I can say it was well worth every penny.
23 de marzo de 2026
Respuesta de Bensons For Beds - Luton222
Thank you so much for your lovely review! We’re delighted to hear that Esha made you feel at ease and supported throughout your visit — her knowledge and gentle, no‑pressure approach are exactly what we aim for.
It’s wonderful to know you went ahead with your purchase and are now enjoying restful nights’ sleep. Even if it wasn’t the cheapest option, we’re thrilled it’s proving to be worth every penny. Enjoy your new bed,
Megan at Customer Care 💤
Quick delivery date
Quick delivery date. Frequent reminders. Delivery to designated area and collection of old mattress (at extra cost)
20 de marzo de 2026
Respuesta de Bensons For Beds - Luton222
Thanks for the great review! So glad delivery was quick, clearly communicated, and everything landed right where you needed it. Enjoy your new mattress,
Megan at Customer Care
Really good people to deal with.
The showroom assistant (Patricia?) was extremely helpful, determining just what it was that we were looking for. Patient and polite - no trace of "pushiness", unlike at the bed showroom just a couple of doors away.
19 de marzo de 2026
Respuesta de Bensons For Beds - Luton222
Thank you so much for your lovely feedback Peter! We’re delighted to hear the showroom assistant was so helpful, patient, and attentive in understanding exactly what you were looking for. It’s great to know you felt supported without any pushiness. We really appreciate you sharing your experience,
Megan at Customer Care! 😊✨
Can’t fault service
Can’t fault service, especially updates on delivery timings.
Well done!
14 de marzo de 2026
Respuesta de Bensons For Beds - Luton222
Thank you for giving us 5 stars! We’re so glad you couldn’t fault the service — and it’s great to hear the delivery updates hit the mark too 😊🚚✨ Well done to the whole team,
Megan at Customer Care
Very nice new mattress and Andrew and…
Very nice new mattress and Andrew and Janis were very professional with the delivery process.
12 de marzo de 2026
Respuesta de Bensons For Beds - Luton222
Miss Flitton,
We're so glad you're enjoying your new mattress! It's great to hear that our delivery team provided a professional experience for you.
Team Bensons - Jessica
We had a great experience and Eisha was…
We had a great experience and Eisha was very helpful.
7 de marzo de 2026
Respuesta de Bensons For Beds - Luton222
Love to hear this! 🎉 Eisha will be over the moon — thanks for sharing!
Sleep well,
Megan at Customer Care
Respuesta de Bensons For Beds - Luton222
Thank you so much for your lovely review! I’m really pleased to hear you received excellent service — that’s exactly what we aim for.
If there’s anything more we can help with, please feel free to get in touch,
Megan at Customer Care
We was very pleased with the service…
We was very pleased with the service from ordering to the delivery Thank you
26 de febrero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Luton222
Thank you for your lovely feedback — we’re so pleased to hear you were very happy with the service from ordering through to delivery.
We hope to welcome you back soon!
Megan at Customer Care
In the end the shop assistant helped me…
In the end the shop assistant helped me find what I wanted
21 de febrero de 2026
Respuesta de Bensons For Beds - Luton222
Thanks for your review! We're glad our team could help you find exactly what you were looking for in the end. Enjoy your purchase,
Megan at Customer Care
Really helpful at the Bensons store in Luton
When walking into the store, straight away the assistant manager came up and said hello, then asked if we needed help, we said yes and told her what we were looking for in a mattress. We were shown four types and after choosing the one we felt was best for us we then purchased the mattress, to which the assistant manager helped us. Going through what we needed to do with the mattress and when our delivery date would be. We are now waiting to take delivery next month. From the store front our experience was really good and very helpful.
24 de febrero de 2026
Respuesta de Bensons For Beds - Luton222
We appreciate you sharing your in-store experience. It's great to hear that our team was helpful in guiding you to the perfect mattress. We look forward to your delivery next month!
See you next time! Megan at Customer Care 😊
An absolute pleasure to deal with
An absolute pleasure to deal with, excellent product knowledge and very professional will use again.
8 de febrero de 2026
Respuesta de Bensons For Beds - Luton222
We appreciate you sharing your feedback! We're so happy to hear that you had a positive experience and found our product knowledge excellent and professional. Thank you!
Recommended Company
Great service from start to finish. From sales to delivery could not have asked for more.
Exceptional!
16 de febrero de 2026
Respuesta de Bensons For Beds - Luton222
We appreciate your positive feedback! We're so happy to hear that you had exceptional service from our sales team through to delivery.
Excellent experience
Everyone at the store was very helpful. Ordering was easy, the delivery was quicker than we expected and the product was excellent. The delivery guys phoned to confirm arrival time and were very respectful, created very little mess (it was a very rainy day) and delivered everything to the right room. Overall experience was excellent. Would use Bensons again without hesitation.
18 de enero de 2026
Respuesta de Bensons For Beds - Luton222
We're happy to hear that everyone at the store was very helpful and ordering was easy. It's great to know the delivery was quicker than expected, the product was excellent, and our delivery team was respectful. We appreciate you sharing your overall excellent experience and that you would use us again!
Friendly and Helpful
My first contact was over the phone and I spoke to Esha. Yesterday I went into the store to complete my purchase.
Esha is a lovely person I give her not five stars but ten stars. Thank you Esha, you are a credit to Bensons.
8 de febrero de 2026
Respuesta de Bensons For Beds - Luton222
We're so happy to hear that you had such a positive experience. It's great to know that our team member made such a wonderful impression during your purchase. Thank you for taking the time to share your feedback.
New Mattress
Good selection of mattresses/beds to consider. Good affordable prices. Totally kept informed and delivery was straightforward and again was contacted as advised.
4 de febrero de 2026
Respuesta de Bensons For Beds - Luton222
We're happy to hear that you found a good selection of mattresses and beds at affordable prices. We appreciate your positive feedback regarding the delivery and communication.
Very helpful
Very helpful , polite and I have got the most comfortable mattress ! Helpful with everything beginning to end .
3 de febrero de 2026
Respuesta de Bensons For Beds - Luton222
We're delighted you found our team helpful and polite, and that you are enjoying your comfortable new mattress. We appreciate your positive feedback!
Good sales experience
Awaiting delivery so this is a partial review of the experience so far and based mainly on experience in store.
We were assisted by Stephen. Showed him which beds we wanted, price range for mattress etc. He suggested a few options. Stephen whizzed through the order, sorted out free delivery too and informed us of the various additional services without any pressure to buy.
All in all a very positive experience thus far and hopefully the beds and mattresses live up to expectations once they arrive.
Luton Store could do with a bit of a refurb/refresh.
30 de enero de 2026
Respuesta de Bensons For Beds - Luton222
We appreciate you sharing your in-store experience and are glad the service you received was positive. We'll note your feedback regarding the store's appearance. We hope you enjoy your new beds and mattresses!
Great customer service from Patryja…
Great customer service from Patryja thanks so much
4 de febrero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Luton222
We're so glad you received great customer service. We appreciate your positive feedback and thank you so much for choosing us!
Respuesta de Bensons For Beds - Luton222
We appreciate your feedback. We are so glad our staff was helpful and not pushy; that is what we aim for!
Thanks again for your support—it means a lot!
Megan at Customer Care
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