The process, from advice and sales, through to delivery, was great. Tom, the sales person, was friendly, helpful and honest. He explained it'd take two to assemble the beds, which it did, but the in... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 6a, St James Retail Park, NN1 1EE Northampton, Northamptonshire, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We were impressed with the wide choice of beds and mattresses. Simon, the sales assistant, was very helpful without being pushy. He understood our budget and worked with us to find the right op... Ver más
La empresa ha respondido
The gentleman we saw in the shop quickly understood what type of mattress we wanted and showed us three that he thought would be suitable. After trying them several times we picked one. We were kept... Ver más
La empresa ha respondido
On the 2 occasions I and my daughter visited your store the gentlemen who spoke to us were very helpful and knowledgeable. I had known what mattress I wanted but was unsure of base.
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles para dormitorio
- también en la categoría
- Colchonería
- Tienda de colchones
- Tienda de ropa de cama
Sobre Bensons For Beds - Northampton725
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 6a, St James Retail Park, NN1 1EE, Northampton, Northamptonshire, Reino Unido
- 1604752432
4,8
Excelente
269 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Bensons For Beds - Northampton725
Thank you for your positive review! We are so happy to hear you found our service a good one.
Team Bensons
End to end customer service
The process, from advice and sales, through to delivery, was great. Tom, the sales person, was friendly, helpful and honest. He explained it'd take two to assemble the beds, which it did, but the instructions and parts were delivered in good condition so we managed it without too much hassle. The delivery team kept us informed, delivered on time, were polite and handle the boxes with care.
20 de septiembre de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Northampton725
Thank you for your wonderful review! We're thrilled to hear that Tom and our delivery team provided you with a great experience. It's fantastic that you managed the assembly smoothly. We appreciate your feedback and look forward to serving you again!
Respuesta de Bensons For Beds - Northampton725
Thank you for your kind words! We're thrilled to hear you had a great experience with us. Our team is dedicated to providing excellent customer service, and your feedback motivates us to keep up the good work. We look forward to serving you again soon!
On the 2 occasions I and my daughter…
On the 2 occasions I and my daughter visited your store the gentlemen who spoke to us were very helpful and knowledgeable.
I had known what mattress I wanted but was unsure of base.
29 de septiembre de 2026
Respuesta de Bensons For Beds - Northampton725
Thank you for your kind words! We're thrilled to hear that our team was able to assist you and your daughter during your visits. It's great to know you found the right mattress and base with our help. We look forward to welcoming you back for any future needs!
Excellent knowledgeable staff.
1 de octubre de 2026
Respuesta de Bensons For Beds - Northampton725
Thank you for your kind words! We're thrilled to hear that you found our staff knowledgeable. We take pride in providing excellent service and are always here to help. We look forward to seeing you again soon!
The staff are very helpful and I got…
The staff are very helpful and I got the exact mattress that I wanted
25 de septiembre de 2026
Respuesta de Bensons For Beds - Northampton725
Thanks for the kind feedback and glad to hear you found the store helpful. 👍
Respuesta de Bensons For Beds - Northampton725
We are thrilled to hear that you had a brilliant experience with us! It means a lot to us when our customers are happy with our service. Thank you for choosing us and we look forward to serving you again in the future.
Recommend St James Northampton store
Friendly service, Lewis was knowledgeable and helpful
16 de septiembre de 2026
Respuesta de Bensons For Beds - Northampton725
Thank you for the kind words! We are thrilled to hear that Lewis provided you with exceptional service and expert knowledge. We strive to give our customers the best experience possible. Thank you for choosing us!
We were impressed with the wide choice…
We were impressed with the wide choice of beds and mattresses. Simon, the sales assistant, was very helpful without being pushy. He understood our budget and worked with us to find the right option, and in the end, he managed to offer us a really good deal.
The order was delivered on time, and the delivery team were very professional and friendly.
The bed was easy to assemble, and so far the mattress is very comfortable. We have six weeks to decide whether it’s the right one for us, which gives us plenty of time to make sure we’re happy with our choice.
Overall, a very positive experience so far!
14 de septiembre de 2026
Respuesta de Bensons For Beds - Northampton725
We're so pleased to hear you had such a positive experience with us! It's wonderful that Simon was helpful and worked within your budget to find the right option. We're also glad the delivery was on time and that the team was professional and friendly. We hope you continue to enjoy your comfortable mattress!
Team Bensons
Good knowledge and a helpful service…
Good knowledge and a helpful service from Paul
1 de septiembre de 2026
Respuesta de Bensons For Beds - Northampton725
Thank you for the great review! We're thrilled that Paul was able to provide you with helpful service and showcase his knowledge. We strive to provide the best experience for our customers and it's great to hear that we hit the mark. We appreciate your support!
From start to finish the service was…
From start to finish the service was faultless, the sales person explained everything and was very helpful and polite, the delivery personnel were polite and very helpful.
29 de agosto de 2026
Respuesta de Bensons For Beds - Northampton725
Thank you for sharing your experience! We're thrilled to hear that our team provided you with exceptional service, from the salesperson to the delivery personnel. It's our goal to make sure every step of the process goes smoothly. We appreciate your support.
Great service
The delivery drivers were on time and called prior to delivery. They were very careful with the delivery around my house and were very polite.
20 de agosto de 2026
Respuesta de Bensons For Beds - Northampton725
Hello Nicole,
Thank you for your wonderful feedback! 😊 We're delighted to hear our delivery team kept you informed, arrived on time, and took such care with your delivery. We'll be sure to pass on your kind words. Enjoy your purchase, and thank you for choosing us,
Megan | Customer Care Specialist⭐
Polite
Polite, knowledgeable staff who let me take my time and didn’t push me into a sale.
21 de agosto de 2026
Respuesta de Bensons For Beds - Northampton725
Thank you for sharing your positive experience with our staff! We are happy to hear that they were able to provide you with exceptional service without pressuring you into a sale. We hope to see you again soon!
All throughout the process information…
All throughout the process information was communicated to which was great, Janis and Carlos came to deliver the bed and mattress, they were lovely they put the bed exactly where i wanted and were friendly, will definitely be coming back to buy my bed and mattress here, the customer service is great and to be honest a lot of shops do not give that these days.
23 de agosto de 2026
Respuesta de Bensons For Beds - Northampton725
Thank you for your kind words! We are happy to hear that you had a great experience with our team and that you are satisfied with your purchase. Our goal is to always provide excellent customer service and we are thrilled to know we succeeded.
New bed and side units
Our experience with Bensons for bed was good service we received in shop and the delivery drivers charles and chichi
Thanks again
18 de agosto de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Northampton725
Thank you for the positive review! We are thrilled to hear that our team provided excellent service both in store and during delivery. We will be sure to pass along your compliments to Charles and Chichi. Thank you for choosing Bensons for Bed!
Respuesta de Bensons For Beds - Northampton725
Thank you for your kind words! We are so glad our customer service met your expectations.
Excellent service from Simon
Excellent service from Simon. He was very knowledgeable and courteous.
12 de agosto de 2026
Respuesta de Bensons For Beds - Northampton725
Thank you for your kind review! We are thrilled to hear that Simon provided excellent service. We appreciate your business and hope to serve you again in the future.
Missing screws
Apart from the "screws" situation they were very helpful and friendly
12 de agosto de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Northampton725
Thank you for the 5 star review! We apologize for any issues with the screws, but we're glad to hear our team was helpful and friendly during your experience. We value your business and hope to see you again in the future.
They rang to tell me they were on the…
They rang to tell me they were on the way they were friendly and careful
9 de agosto de 2026
Respuesta de Bensons For Beds - Northampton725
Thanks for your kind review! We're glad our team was helpful and cautious during their visit. We strive to provide exceptional service to all our customers. 👍
The delivery people were fantastic and…
The delivery people were fantastic and really helpful. Lots of helpful communication.
7 de agosto de 2026
Respuesta de Bensons For Beds - Northampton725
We're so pleased to hear that our delivery team was fantastic and really helpful! It's wonderful to know you appreciated the clear and helpful communication. Thank you for your kind words!
Thank you for your positive review - Lauryn at Customer Care
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.