We went to the Botley Road branch in Oxford. We were tended to by Christelle whom was very very helpful, friendly and helped us from start to finish to buy 3 beds, with mattresses. After h... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 5 Botley Road Retail Park, Botley Road, OX2 0HA Oxford, Oxfordshire, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The display of beds in the shop made trying them out and choosing our favourite very pleasant and easy. Kurtis was extremely helpful and friendly to us which made the whole experience easy and enjoyab... Ver más
La empresa ha respondido
The sales staff were very friendly and helpful; text messages kept me informed about my order; the delivery guys called the night before delivery - I was first on their list; phone call half an hour b... Ver más
La empresa ha respondido
I had expert help from Max which was much needed and appreciated. With such a large range of mattresses and bed frames I cannot imagine making a decision alone! Everythong well explained and chance to... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Bensons For Beds - Oxford680
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 5 Botley Road Retail Park, Botley Road, OX2 0HA, Oxford, Oxfordshire, Reino Unido
- 1865202795
4,9
Excelente
283 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great all-round service
Great sales service from Christelle, communication after purchase and delivery service from Dave and Stevie.
2 de junio de 2026
Respuesta de Bensons For Beds - Oxford680
We're so glad you had a great experience with our sales and delivery teams. Thank you for your wonderful feedback!
Team Bensons
Genuinely brilliant
Genuinely, this was such a brilliant experience. We visited the shop a couple of times and all of the members of staff were so kind and patient. They helped with ordering, and the process of getting it chosen and delivered couldn’t have been easier. My husband and I were really impressed, and will definitely use them again in the future.
4 de junio de 2026
Respuesta de Bensons For Beds - Oxford680
We're so pleased you had such a brilliant experience! It's wonderful that our team was kind and patient, making the ordering and delivery process easy. We appreciate your kind feedback and look forward to assisting you again.
Team Bensons
Respuesta de Bensons For Beds - Oxford680
Thanks for your kind words!
Team Bensons
A most positive delivery experience
A most positive delivery experience. Lots of useful advice given, especially from Brian. Thanku ... couldn't be happier. And my first night of blissful sleep with no bad back in the morning.
28 de mayo de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Oxford680
We're so happy to hear about your positive delivery experience and the useful advice you received. It's wonderful that you're enjoying blissful sleep and no back pain! Thank you for your kind feedback.
Team Bensons
Respuesta de Bensons For Beds - Oxford680
We are so pleased you found our customer service amazing and helpful. Thank you!
Team Bensons - Jess
Respuesta de Bensons For Beds - Oxford680
Thank you!
Team Bensons - Jess
Sold a wrong Mattress
Sold a wrong Mattress, Even with my immediate discovered, with 10 years Guaranteed, They still refused to Change the Mattress
17 de junio de 2025
Respuesta de Bensons For Beds - Oxford680
We are sorry to hear about the mattress issue. We are reviewing this internally to understand what happened.
Team Bensons
Excellent service and looked after in…
Excellent service and looked after in store by Kurtis. Discussed our needs and gave us the options - we took our time to choose.
Delivery was easy, well informed by the app and the driver. Easy contact and they treated the house with care while navigating awkward stairs.
24 de abril de 2026
Respuesta de Bensons For Beds - Oxford680
Thank you for the brilliant feedback! 😊 We’re so pleased Kurtis took the time to understand your needs and let you choose at your own pace. Great to hear delivery was smooth, well‑communicated, and handled with such care — even on those tricky stairs! Enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
The assistant in the show room was very…
The assistant in the show room was very helpful and listened to what we wanted and recommend the perfect mattress.
17 de abril de 2026
Respuesta de Bensons For Beds - Oxford680
Thank you for your feedback. We’re pleased to hear that our showroom assistant was helpful, listened carefully to your needs, and was able to recommend the perfect mattress for you.
Thank you for your positive review – Lauryn at Customer Care 💜
Great service and great product.My reception when I first went to the…
My reception when I first went to the shop: Christelle was wonderfully helpful without being pushy.
The whole process was informative and the delivery was impeccable.
I love my bed!
17 de abril de 2026
Respuesta de Bensons For Beds - Oxford680
Thank you for sharing such lovely feedback! We’re so pleased Christelle made you feel welcome and well supported without any pressure, and that everything from start to delivery went so smoothly. Even better to hear you love your bed.
Thank you for your positive review - Lauryn at Customer Care 💜
Delivery details were clear and were…
Delivery details were clear and were provided and delivery was undertaken on time including moving into position.
Max - Sales in store was excellent and efficiently arranged a great deal!
3 de abril de 2026
Respuesta de Bensons For Beds - Oxford680
Thank you for your feedback! 😊 We’re delighted to hear delivery was clear, on time, and everything was placed exactly where you wanted it. A special thank you for mentioning Max—it’s great to know he provided excellent service and helped arrange a great deal. We really appreciate you sharing your experience,
Megan | Customer Care Specialist💤
Made to feel very welcome
Made to feel very welcome
Very helpful assistant . showed me my options, told me all I need to know
28 de marzo de 2026
Respuesta de Bensons For Beds - Oxford680
Thank you for your lovely feedback! We’re so pleased you felt welcome and that our assistant was able to clearly explain your options and help you make the right choice 😊
See you next time,
Megan | Customer Care Specialist
I had my chest of drawers delivered on…
I had my chest of drawers delivered on Monday 23rd March.
I live in an old cottage with a narrow staircase so it was quite tricky getting them upstairs.
The guys managed although it was difficult for them.
Well done guys.
I’m very pleased with my purchase.
Thank you.
23 de marzo de 2026
Respuesta de Bensons For Beds - Oxford680
Thank you! We’re so glad your chest of drawers arrived safely. Our delivery team will be pleased to know they managed the tricky staircase and got everything in place for you. Delighted you’re happy with your purchase,
Megan at Customer Care💤
Respuesta de Bensons For Beds - Oxford680
Thank you for giving us 5 stars! Great to hear you’re happy with both the mattresses and the customer service — that means a lot to us!
Hope to see you again in the future,
Megan at Customer Care!
Looking to purchase another igel…
Looking to purchase another igel mattress, Kurtis from our preferred store, was very friendly, helpful, and informative.
8 de marzo de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Oxford680
Andre Dulieu,
We're delighted to hear about the great assistance you received! It's wonderful that you found the help so friendly and informative as you look to purchase another mattress.
Team Bensons- Jessica
Staff in the store were very helpful…
Staff in the store were very helpful when we wanted to buy a new mattress. They were even able to find details of the mattress that we bought 10 years ago.
The finances were sorted out efficiently as were the dare of delivery etc.
we were kept well informed about the delivery and could track the van. The 2 delivery guys were very good.
12 de marzo de 2026
Respuesta de Bensons For Beds - Oxford680
Thank you so much for your lovely review!
I’m really glad to hear the store team were so helpful — even finding details from a mattress you bought 10 years ago! It’s great that the finance and delivery arrangements were handled efficiently too.
Wonderful to know you were kept well informed, could track your delivery, and that the two delivery guys did such a good job.
We really appreciate you taking the time to share your experience,
Megan at Customer Care🌟
the sales person
7 de marzo de 2026
Respuesta de Bensons For Beds - Oxford680
Thank you for your feedback! We really appreciate the kind words about our sales team,
Megan at Customer Care
It worked as we expected
6 de marzo de 2026
Respuesta de Bensons For Beds - Oxford680
Thank you for sharing your feedback! We're glad to hear everything worked just as expected. Thanks again for your support—it means a lot!
– Megan at Customer Care
I was able to go and view the bed at…
I was able to go and view the bed at the Botley Oxford store. This made such a difference, the staff member was very helpful. I then found it easy to order in line
2 de marzo de 2026
Respuesta de Bensons For Beds - Oxford680
Thank you so much for your lovely feedback! We're really pleased to hear that being able to view the bed in our Botley Oxford store made such a difference, and that the staff member was so helpful during your visit. It’s great to know you then found it easy to order online. – Megan at Customer Care
Polite staff from time I visited the store I give them a 5*
Purchase, delivery time assembleling of mattresses and quality of mattresses met my expectations 👌 Thank you.
22 de febrero de 2026
Respuesta de Bensons For Beds - Oxford680
Thank you so much for your lovely review! We’re delighted to hear that the purchase, delivery, assembly, and mattress quality all met your expectations. Enjoy your new comfort — and thank you for choosing us, Megan at Customer Care
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.