Delivery and service was excellent. Bedbase looked good and strong in the shop.. but once delivered.. its just cheap wood structure... cheap plastic brackets to connect two half bases...metal would... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 2 Pelican Retail Park, Claydons Lane, SS6 7UP Rayleigh, Essex, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Ordered from showroom, clear precise delivery date which was honoured. Driver messaged early on day of delivery and him and his mate arrived spot on time. Shoes off and delivered all 4 boxes to o... Ver más
La empresa ha respondido
The staff were helpful,and friendly….delivery times not bad….awaiting a mattress swap at the moment which they facilitated no problem.
The delivery men were very polite and helpful. It was an extremely hot day so I gave them cold drinks which they was grateful for. Bed was assembled quickly and where I'd asked it to be. Very happy an... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Bensons For Beds - Rayleigh543
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 2 Pelican Retail Park, Claydons Lane, SS6 7UP, Rayleigh, Essex, Reino Unido
- 1268776376
4,8
Excelente
299 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very pleasant sales person
Very pleasant sales person. Attentive and knowledgeable. Lots to choose from
8 de septiembre de 2026
Good choice
The staff were helpful,and friendly….delivery times not bad….awaiting a mattress swap at the moment which they facilitated no problem.
8 de septiembre de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
The delivery men were very polite and…
The delivery men were very polite and helpful. It was an extremely hot day so I gave them cold drinks which they was grateful for. Bed was assembled quickly and where I'd asked it to be. Very happy and sleeping well in my lovely new bed. Highly recommend x
2 de agosto de 2026
Respuesta de Bensons For Beds - Rayleigh543
Thank you for your wonderful review! We're so pleased to hear that our delivery team was polite and helpful, especially on such a hot day. It's great to know your new bed was assembled quickly and exactly where you wanted it. We're thrilled you're happy and sleeping well!
Team Bensons
Delivery and service was excellent.
Delivery and service was excellent.
Bedbase looked good and strong in the shop.. but once delivered.. its just cheap wood structure... cheap plastic brackets to connect two half bases...metal would be better... the feet for the bed did not screw in properly only could tighten two up. One was completley loose the other fell off when we moved the bed base..
But once all put together now with a good heavy mattress on top.. looks great.. (but its not really)
17 de agosto de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Rayleigh543
We're pleased to hear that you were happy with the delivery and service, and that your bed base looks great once assembled. We appreciate you taking the time to share your feedback regarding the construction, fittings, and assembly experience, as this helps us understand where improvements can be made. Thank you for your balanced review.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Very friendly and knowledgeable…
Very friendly and knowledgeable salesperson Marvin, made our purchase very simple and straightforward!
18 de agosto de 2026
Respuesta de Bensons For Beds - Rayleigh543
We're so pleased to hear that our salesperson made your purchase very simple and straightforward. It's wonderful that you found them friendly and knowledgeable. Thank you for your kind feedback!
Team Bensons
A very smooth trouble free experience.
Very smooth trouble free experience from the sales person at the Rayleigh Weir Branch to the delivery a month later. Assembling of the Bed and Tallboy was very straight forward - no missing parts the only slight problem was we found one of the runners on the Tall Boy was fitted incorrectly but this was easily rectified.
2 de agosto de 2026
Respuesta de Bensons For Beds - Rayleigh543
We're so pleased to hear you had such a smooth, trouble-free experience from our sales team to the delivery! It's great that assembling your furniture was straightforward, and we appreciate you letting us know about the runner, which you easily rectified.
Team Bensons
Rayleigh branch
Went to our local.branch in Rayleigh ,the salesperson that we spoke to was very informative,once we had decided we came home and ordered online ☺️
16 de agosto de 2026
Respuesta de Bensons For Beds - Rayleigh543
We're so pleased to hear that your visit to our Rayleigh branch was a positive one and that our salesperson was very informative. It's wonderful that you felt confident to order online!
Team Bensons
The young man who served us was…
The young man who served us was excellent. He asked us what we were Looking for . And then patiently showed us the availability. We then choose out purchase arranged delivery paid the bill .
And after a successful shop were on our way . Oh and
The shop was air conditioned
12 de agosto de 2026
Respuesta de Bensons For Beds - Rayleigh543
We're so pleased to hear you had such a positive shopping experience! It's wonderful that our team was able to assist you patiently and efficiently. We're also glad you appreciated the air conditioning!
Team Bensons
A nice welcome and keeping us informed.
10 de agosto de 2026
Respuesta de Bensons For Beds - Rayleigh543
Thank you for your lovely review! 😊 We're delighted to hear that you received a warm welcome and felt kept informed throughout your experience with us. Keeping our customers updated every step of the way is something we take great pride in, so it's wonderful to know that stood out for you. Thank you for choosing us,
Megan | Customer Care Specialist✨
First class product and service
Ordered from showroom, clear precise delivery date which was honoured. Driver messaged early on day of delivery and him and his mate arrived spot on time.
Shoes off and delivered all 4 boxes to our room of choice.
Construction of bed took me and my son in law 90 mins to construct with no errors and minimal head scratching.
Bed looks first class, divan type bed with smooth operation.
First class product, service and delivery.
10 de agosto de 2026
Respuesta de Bensons For Beds - Rayleigh543
Hello Phil,
Thank you for your fantastic review! 😊 We're delighted to hear that everything went smoothly from the showroom visit right through to delivery. It's great to know that the delivery date was clear and honoured, and that our delivery team kept you informed and arrived exactly when expected.
Thank you for your kind words about our product, service, and delivery. We hope you enjoy many comfortable nights ahead! 🛏️
Megan | Customer Care Specialist✨
Respuesta de Bensons For Beds - Rayleigh543
We are so pleased you had a great experience with our service from beginning to end. Thank you for your wonderful feedback!
Team Bensons
Respuesta de Bensons For Beds - Rayleigh543
We are so pleased to hear that you found our service helpful and that your delivery was quick. Thank you for sharing your positive feedback with us!
Team Bensons
Excellent
Excellent, efficient and knowledgeable service from James at Raleigh Weir.
We only required a mattress for a spare bed however the attention and knowledge we received was very pleasing.
25 de julio de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Rayleigh543
Thank you for your wonderful feedback! We're delighted to hear that James at Raleigh Weir provided such excellent, efficient, and knowledgeable service. Even though you were only purchasing a mattress for a spare bed, it's great to know that you received the same level of attention and expert advice that we aim to provide every customer. We truly appreciate you taking the time to share your experience and hope you enjoy your purchase. We look forward to welcoming you back again in the future. 😊
Helpful and efficient
Helpful, informative staff in shop. Received updates on progression of my order then also with delivery day and time including call from delivery men with time of their arrival. Delivery men, Mark and Alan, even took away my old metal bedhead although I had forgotten to ask about this in the shop..very nice of them.
19 de julio de 2026
Respuesta de Bensons For Beds - Rayleigh543
Thank you for your wonderful feedback! We're delighted to hear that our in-store team were helpful and informative, and that our updates kept you informed throughout your order journey. It's especially great to know that Mark and Alan provided such excellent service on delivery day and went the extra mile by taking away your old metal headboard. We'll be sure to pass on your kind words to them. Thank you for choosing us, and we hope you enjoy your new bed! 😊
Respuesta de Bensons For Beds - Rayleigh543
We are so pleased to hear that you experienced great customer service from our knowledgeable team. Thank you for sharing your positive feedback with us!
Purchase and service made it so easy no…
Purchase and service made it so easy no pressure to buy. Great store
25 de junio de 2026
Respuesta de Bensons For Beds - Rayleigh543
We're so pleased you found your purchase and service easy and pressure-free. Thank you for your kind words about our store!
The staff in the shop were helpful and…
The staff in the shop were helpful and informative. There was no pressure to purchase something.
3 de julio de 2026
Respuesta de Bensons For Beds - Rayleigh543
We're delighted to hear that our shop staff were helpful and informative, and that you felt no pressure during your visit. Thank you for sharing your positive experience!
Team Bensons
Excellent service and very…
Excellent service and very knowledgeable was our sales assistant Vicky
30 de junio de 2026
Respuesta de Bensons For Beds - Rayleigh543
We're so pleased our team provided excellent service and was very knowledgeable. Thank you for your feedback!
Team Bensons
Well done Bensons at Rayleigh
From start to finish our experience was excellent, which we find hard to come by these days!! Choosing a bed was a hard task because you want to get it right. You certainly get what you pay for with Bensons. We were served by the very knowledgeable Jay at the Rayleigh branch and he really knew his stuff and was not pushy in any way, which we liked. He showed us all of our options then left us to decide.
The Delivery was also excellent. The two chaps, sorry didn't get your names, were professional, took great care and time to give us information on caring for the product. Would recommend the Rayleigh branch.
21 de mayo de 2026
Respuesta de Bensons For Beds - Rayleigh543
Thank you for your wonderful feedback! We are so pleased to hear that your experience was excellent from start to finish. It's great to know our team provided knowledgeable and non-pressured assistance, helping you find the perfect bed. We appreciate your kind words about the delivery team's professionalism and care.
Team Bensons
Delivery disappointing…
The initial contact with customer service was excellent. We were provided with all the information we needed and were happy to wait for the arrival of our bed.
We paid a delivery charge of £69, which we were told included delivery as well as the delivery team taking photographs of the bed upon arrival in case any issues arose.
When the delivery day arrived, the team simply deposited the bed and left. There was no unwrapping of the item and no photographs were taken. When I explained what we had been told, the response was that if we experienced any issues, we should contact the store.
Given the cost of the delivery service, we felt this fell short of the high standard of customer service we had initially received. While the ordering process was excellent, the delivery experience was disappointing and did not match the expectations that had been set.
21 de junio de 2026
Respuesta de Bensons For Beds - Rayleigh543
Thank you for your detailed feedback. we’re very sorry to learn that your delivery experience did not meet the expectations that were set. We completely understand your disappointment. Your feedback will be shared with our delivery team to review what went wrong and to help ensure this is improved moving forward. Thank you again for taking the time to highlight your experience.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.