Bensons For Beds - Reading388 Opiniones 

297
TrustScore: 4.5 sobre 5

4,7

Unit 1a Reading Link Retail Park, Rose Kiln Line, RG2 0SN Reading, Berkshire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very welcoming. Rita was patient. She ensured I had the opportunity to lay on the beds some multiple times as I narrowed down my search for comfort! I took the feeling away and came back a week after... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Patient and helpful sales staff. Delivery was on time and efficient. Time will tell if the mattress I bought is value for money but so far, it's very comfortable and appears to be good.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The store manager at Rose Kiln Lane Reading, Mohammad is absolutely brilliant! He spent time understanding our needs and gave us great advice based on our requirements! The store is very welcoming a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

John had a good telephone manner & sounded friendly and efficient .The delivery was right in the middle of the predicted time slot & we were called 30 mins before arrival . The two worked well as a te... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles para dormitorio
  2. Tienda de colchones
  3. Tienda de ropa de cama
  4. Colchonería

Sobre Bensons For Beds - Reading388

Escrito por la empresa

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Información de contacto

  • Unit 1a Reading Link Retail Park, Rose Kiln Line, RG2 0SN, Reading, Berkshire, Reino Unido

  • 1189337973

4,7

Excelente

TrustScore: 4.5 sobre 5

297 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(297)

26.021 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Punctual and efficient

Punctual and efficient. Collected and packaged up the return very efficiently.

14 de enero de 2025
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Respuesta de Bensons For Beds - Reading388

We're happy to hear that our service was punctual and efficient for your return. Thank you for your positive feedback; we appreciate it very much.
Take care,
Megan at Customer Care

Valorada con 5 estrellas sobre 5

Great service

Great service, helpful staff and went above and beyond. (Rita)

6 de enero de 2025
Logotipo de Bensons For Beds - Reading388

Respuesta de Bensons For Beds - Reading388

We're happy to hear that our staff was helpful and provided great service. We appreciate your positive feedback and are grateful for your review.
Take care,
Megan at Customer Care

Valorada con 5 estrellas sobre 5

Bensons for Beds is a great shop

The Sales Manager was very helpful when purchasing the mattress. We came home very pleased. We look forward to receiving our new mattress at the end of January

4 de enero de 2025
Logotipo de Bensons For Beds - Reading388

Respuesta de Bensons For Beds - Reading388

We're happy to hear that the sales manager was so helpful and that you are pleased with your purchase. Thank you for your positive feedback, Megan at Customer Care

Valorada con 5 estrellas sobre 5

I went to choose a mattress and the…

I went to choose a mattress and the sales assistant called Mohammed was very knowledgeable and helpful . He advised us on what was best according to our requirements. He was very efficient therefore we purchased a mattress there and then . We will be coming back to him for any future purchases . All in all it was a very positive and pleasant experience. Well done Mohammed and thank you so much for all of your help it was very much appreciated.

4 de enero de 2025
Logotipo de Bensons For Beds - Reading388

Respuesta de Bensons For Beds - Reading388

We appreciate you sharing your positive experience! We're so glad that our sales assistant was knowledgeable and helpful in assisting you to choose a mattress that met your needs. We are happy you found the experience pleasant and efficient. We look forward to assisting you again in the future! Take care, Megan at Customer Care

Valorada con 5 estrellas sobre 5

High quality of furniture 👍🏼

High quality of furniture 👍🏼 , and many thanks for Sami he was a very helpful person .

5 de enero de 2025
Logotipo de Bensons For Beds - Reading388

Respuesta de Bensons For Beds - Reading388

We're happy to hear that you appreciate the furniture's quality. We are also glad that our team member was helpful. Thank you for your positive feedback, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Very good experience

We had Sami help me in pick out which bed would be best for us

28 de diciembre de 2024
Logotipo de Bensons For Beds - Reading388

Respuesta de Bensons For Beds - Reading388

Thank you for your positive review – Lauryn at Customer Care 💜

Valorada con 5 estrellas sobre 5

Excellent customer service

I visited the store over the festive period. I was impressed by the customer service provided by Sami. He was Friendly, knowledgeable and helpful.

I’d recommend this store for any bedding needs as the provides a wide range of products.

20 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Entire team was brilliant

Entire team was brilliant, gave a very good information about the products and very helpful and professional for the entire service. Delighted customer !

20 de diciembre de 2024
Valorada con 3 estrellas sobre 5

I get a delivery date and time slot…

I get a delivery date and time slot from Bensons - 09.11 to 11.11am
The day before delivery I get confirmation delivery time slot of 17:00 to 19:00pm.
Day of delivery, item is delivered @ 08:30am.
In todays digital world, I do not see how any reasonable organisation could get this so wrong.
Delivery guy said, "Dont open the packaging for a few hours, it prevents the mattress going mouldy".
There is nothing included with delivery that recommends this practice, so good job he remembered to mention it, imagine??

17 de diciembre de 2024
Opinión espontánea
Logotipo de Bensons For Beds - Reading388

Respuesta de Bensons For Beds - Reading388

Thank you for sharing your experience with us David. We’re very sorry for the confusion around your delivery times and understand how frustrating this must have been. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We have now reviewed this internally.
Best Wishes,
Megan at Customer Care

Valorada con 5 estrellas sobre 5

New technology. Great sales consultant.

I was impressed by Benson's new technology to decide what level of mattress strength you needed. I also appreciated our sales consultant Rami who was informative and helpful without putting me under pressure to make a decision. He listened carefully to my requirements showed me the options that I could look for, explained the available offers and then left me to make my own decision. The store manager was then helpful in showing me the best way to order so that it suited our timescale.

5 de diciembre de 2024
Valorada con 4 estrellas sobre 5

Good service

Good service, Rita was very helpfull, she immediatly understood our requirement and was quick to point out a handfull of recommended mattresses, which made the decision process easy.
Minus 1 star as delivery takes 3 weeks.

17 de noviembre de 2024
Valorada con 1 estrellas sobre 5

Elderly mother had to sleep in a chair.

Ordered a new mattress for my 87 year old mother, was given a delivery date, so disposed of her old one, only for it not to arrive. When I contacted them to see what was happening, I was told that it might come the next day. By lunchtime, still no sign, I called again only to be asked if I had received an email to inform me that it would not arrive for another 2 weeks! I explained that my mother was having to sleep in a chair and thus I was very annoyed. In response, the manager phoned around and managed to locate one at another store, leaving me with a 40 mile round trip (nearly 2 hours) to collect it. Overall, not happy.

2 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

a huge "thank you"


We just would like to say a huge "thank you" to Mohammed for being so efficient in the store yesterday and help us choose a bed frame for our daughter. He was very informative and knowledgeable and answered all our questions with no hesitation. Thank you Mohammed for being so helpful and making it so easy for us.

Regards
Mr & Mrs Clark

17 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Local to me Bensons

Local to me Bensons, so Reading, Coley, think was Sean I dealt with, but spelt in a funny way, explained what I wanted, found the right one easily, ordered, took a while to come, on the day the guys in the truck messaged they'd be half an hour late, only took ten minutes, quick carry in, upstairs, left in place on bed, I'd moved the outgoing one to be by the front door, picked that and into truck, that was Ivo and Diyam, just made the whole thing easy, would I buy again, yes!

8 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Matress purchase.

great service in store with no pressure salemanship and quick easy delivery. the delivery guys were very friedly too.
Havn't tried the matress jet but if feels very comfortable.

kind Regards
Patsie M Parsons.

12 de octubre de 2024

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