Store Lady extremely Helpful and Patient. Let me try out All the Matteress' that I was interested in, until I finally decided on which one I wanted too order. I did take a Long time. Ordering the Matt... Ver más
Localización
Cambiar localizaciónWashford Drive, B98 0GZ Redditch, England, GB
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Consulta las opiniones de los clientes
Really helpful lady called Julia in the store who really knew her products and was able to recommend beds based on what we were looking for. The bed came within 21 days of ordering. Also a special tha... Ver más
Went to the showroom in redditch to look at ottoman beds and saw a guy named ben, was just looking at that time ,however went back couple of weeks later and saw the same chap. Ben was very helpful an... Ver más
La empresa ha respondido
I received excellent customer service. Julia was friendly, patient, and willing to go the extra mile. Plus the delivery people were extremely helpful.
Información sobre la empresa
- Tienda de muebles para dormitorio
- también en la categoría
- Colchonería
- Tienda de colchones
- Tienda de ropa de cama
Sobre Bensons For Beds - Redditch
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Washford Drive, B98 0GZ, Redditch, England, Reino Unido
4,7
Excelente
53 opiniones
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I received excellent customer service
I received excellent customer service. Julia was friendly, patient, and willing to go the extra mile. Plus the delivery people were extremely helpful.
26 de octubre de 2026
Store Lady extremely Helpful and…
Store Lady extremely Helpful and Patient. Let me try out All the Matteress' that I was interested in, until I finally decided on which one I wanted too order. I did take a Long time. Ordering the Matteress they went through options for purchasing, etc, until I found the best one for me. My last complete Bed was from Bensons 10 ys ago, Great Beds. So I needed a new Matteress, hence I came back to them. Extremely pleased with First Class Service and awaiting my new Matteress arriving soon. 5 Star ⭐️
30 de octubre de 2026
Opinión espontánea
Great experience all round
Really helpful lady called Julia in the store who really knew her products and was able to recommend beds based on what we were looking for. The bed came within 21 days of ordering. Also a special thanks to the two lovely young men who delivered the bed. They were super helpful, polite and respectful of my property.
23 de octubre de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Well layed out shop good personal…
Well layed out shop good personal experience.
16 de octubre de 2026
Respuesta de Bensons For Beds - Redditch
Thank you for your kind words! We're thrilled to hear that you enjoyed your experience in our shop. We strive to create a welcoming atmosphere and provide great service. We look forward to seeing you again soon!
Julia was very knowledgeable and…
Julia was very knowledgeable and helpful. She made the whole process very easy and painless.
26 de septiembre de 2026
Respuesta de Bensons For Beds - Redditch
Thank you for your kind words! We're thrilled to hear that Julia provided you with such a positive experience. Our team is dedicated to making every process smooth and enjoyable. We appreciate your feedback and look forward to serving you again!
From saleroom to delivery the service…
From saleroom to delivery the service was great!
20 de septiembre de 2026
Respuesta de Bensons For Beds - Redditch
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience from the saleroom to delivery. Our team works hard to provide excellent service, and your satisfaction means the world to us. We look forward to serving you again!
Lovely service
Lovely service, lucky enough to go during a sale and had 0% apr payment option
25 de agosto de 2026
Respuesta de Bensons For Beds - Redditch
Hello Miss Pedley,
Thank you for your lovely review! 😊
We're thrilled to hear you received great service and were able to take advantage of one of our sale offers. Even better, the 0% APR payment option helped make your purchase that little bit easier! 🙌
We really appreciate your feedback and are delighted that you had such a positive experience with us. Thank you for choosing us, and we hope you're enjoying your new purchase,
Megan | Customer Care Specialist✨
Benson for Beds - Redditch
Bed order from Redditch branch. Jessie did an excellent job, very helpful, friendly and accommodating. Very happy with service received.
6 de septiembre de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Redditch
We're delighted to hear that Jessie at our Redditch branch provided such excellent service! It's wonderful to know she was helpful, friendly, and accommodating throughout your visit, and that you're so happy with the service you received.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Customer focused service
Great advice and help from the lovely Julie (@Redditch) - friendly and warm service.
1 de septiembre de 2026
Respuesta de Bensons For Beds - Redditch
We're delighted to hear that Julie at our Redditch store provided such great advice and support! It's wonderful to know her friendly, warm approach helped make your experience a positive one. We'll be sure to pass on your kind feedback to Julie.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Trouble getting a bed frame delivered in decent timefrane
Went to store, quickly found frame we wanted but with only one customer service advisor already helping a customer, we gave up ordering in store and bought it online. Paid in full to then be told there is a problem with stock and we won't get the frame till sometime in Nov. The frame should not be on display if it is not available.
9 de agosto de 2026
Respuesta de Bensons For Beds - Redditch
Thank you for your feedback. We sincerely apologise for the inconvenience you experienced both in-store and with your online order. We understand your frustration regarding the limited staff availability and the subsequent stock issue. I wish to advise that we have been able to bring your delivery forward and we have contacted you to advise this. Your comments will be shared with the relevant teams to improve our service.
Thank you for your review - Lauryn at Customer Care.
Went to the showroom in redditch to…
Went to the showroom in redditch to look at ottoman beds and saw a guy named ben, was just looking at that time ,however went back couple of weeks later and saw the same chap. Ben was very helpful and didnt mind at all that i may have asked the same questions more than once ( thats what being 70 does to you lol).we arranged a date for delivery that was suitable for me.
Overall a lovely shopping experiance with just the right amount of profesional and a friendly approach, would def recomend
4 de agosto de 2026
Respuesta de Bensons For Beds - Redditch
We're so pleased to hear you had such a lovely shopping experience and found Ben to be very helpful and understanding. It's wonderful that your delivery was arranged to suit you. Thank you for your recommendation!
Team Bensons
Great experience with Benson’s for bed
Great experience with Benson’s for beds, fantastic modern TV bed with ambient lighting. The team at Redditch were fantastic.
4 de agosto de 2026
Respuesta de Bensons For Beds - Redditch
We're so pleased to hear you had a great experience and are enjoying your fantastic modern TV bed with ambient lighting! It's wonderful that our team in Redditch were fantastic. Thank you for your positive feedback!
Team Bensons
Excellent service from start to finish…
Excellent service from start to finish thank you
3 de agosto de 2026
Respuesta de Bensons For Beds - Redditch
We're so pleased you had excellent service from start to finish. Thank you for your kind words and positive feedback!
Team Bensons
Great experience.
Great experience.. excellent customer service and clear communication on what happens at each stage of the purchase. Also massive thank you to the 2 delivery drivers Emilia and Daniel who were so helpful and considerate.
Would highly recommend
30 de julio de 2026
Respuesta de Bensons For Beds - Redditch
Thank you for your fantastic review! We're delighted to hear you had a great experience with excellent customer service and clear communication throughout your purchase. It's wonderful to know our delivery team was so helpful and considerate. We truly appreciate your high recommendation!
Team Bensons
Great value and customer service
Julia was such a great support throughout the process, we chose a store sale item that exactly suited our needs. Julia helped with measurements and decision, then on collection she really got stuck in helping us get the product into our camper van. The bed is lovely, fits perfectly and looks very good value for money. The new bed care kit gift was a lovely touch too.
23 de julio de 2026
Respuesta de Bensons For Beds - Redditch
Thank you for your fantastic review! We're delighted to hear that Julia provided such great support throughout your entire journey with us.
We'll be sure to pass your kind comments on to Julia, who will be delighted to know she made such a positive difference to your experience. Thank you for choosing us, and we hope you enjoy your new bed for many years to come! 😊
I have brought a couple of items from…
I have brought a couple of items from this store and Julia is sooo helpful. She is so helpful and knowledgeable too.
I would definitely recommend this store!
20 de julio de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Redditch
We're so pleased to hear that our team member was so helpful and knowledgeable. It's wonderful that you would definitely recommend our store!
Great service from start to finish
Great service from start to finish. Ben the salesman was very helpful without being pushy. The delivery men were very efficient and managed to negotiate a difficult windy staircase. Also they kept me updated as to when they would arrive, which is very useful
18 de julio de 2026
Respuesta de Bensons For Beds - Redditch
We're so pleased to hear you received great service from start to finish! It's wonderful that our salesman was helpful without being pushy, and that our delivery team was efficient, managing a difficult staircase, and kept you updated on their arrival.
Team Bensons
Large selection and helpful staff
Ben was extremely helpful in helping me find the mattress I was looking for. He answered all of my questions and showed me different mattresses to try out to ensure I was happy with my purchase. There was plenty of mattresses on display to choose from.
8 de julio de 2026
Respuesta de Bensons For Beds - Redditch
We're so pleased our team member was extremely helpful in assisting you to find the perfect mattress. It's wonderful that they answered all your questions and ensured you were happy with your purchase.
Purchased a bed from the Redditch…
Purchased a bed from the Redditch branch of Bensons. Ben was very knowledgeable, helpful and professional.
3 de julio de 2026
Respuesta de Bensons For Beds - Redditch
We're so pleased to hear about your positive experience at our Redditch branch! It's wonderful to know that our team member was knowledgeable, helpful, and professional. Thank you for your kind feedback!
Team Bensons
The lady in the shop was brilliant
The lady in the shop was brilliant. We cant comment at the moment re bed as waiting for it to be delivered
17 de junio de 2026
Respuesta de Bensons For Beds - Redditch
We're so happy to hear our team provided brilliant service! We hope you love your new bed once it arrives.
Team Bensons
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