The process of selecting and purchasing the mattress was easy and hassle free. Matthew was very attentive and informative but we did not feel pressured and were given plenty of time alone to try the... Ver más
Localización
Cambiar localizaciónUnit 1a Sundorne Retail Park, SY1 4YA Shrewsbury, Shropshire, GB
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Consulta las opiniones de los clientes
The sales consultant in the shop clearly knew his stuff and quickly and confidently steered us towards the right mattress for us. We agreed a delivery date and everything arrived on time. Communicatio... Ver más
La empresa ha respondido
Very satisfied. Bed came two weeks earlier than expected. Delivery was a bit rushed but ok for me. Other customers may require instruction on mattress turning and adjusting slates but I already knew t... Ver más
La empresa ha respondido
Fantastic customer service from the store in Shrewsbury. Reuben was absolutely brilliant. Very knowledgable and kind. Awaiting my bed! :D
Información sobre la empresa
- Tienda de muebles para dormitorio
- también en la categoría
- Colchonería
- Tienda de colchones
- Tienda de ropa de cama
Sobre Bensons For Beds - Shrewsbury557
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 1a Sundorne Retail Park, SY1 4YA, Shrewsbury, Shropshire, Reino Unido
- 1743461737
4,7
Excelente
377 opiniones
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Good service
We dealt with two sales assistants in store on separate occasions and both went out of their way to be friendly and helpful. The bed was delivered on the date advised at the outset and I received updates on progress and clear info on time of delivery etc. Good experience from purchase to receipt.
4 de agosto de 2026
Respuesta de Bensons For Beds - Shrewsbury557
We're so pleased to hear you had such a positive experience from your interactions with our sales assistants to the delivery of your bed. It's wonderful that you received clear updates and information throughout the process. Thank you for sharing your great experience!
Team Bensons
Excellent service and knowledgeable staff
Polite attentive staff, excellent knowledge shown by staff. Clear updates of delivery, delivery on time by very good staff.
26 de julio de 2026
Respuesta de Bensons For Beds - Shrewsbury557
Hello Ducan,
Thank you for your wonderful review! 😊 We're delighted to hear that our team provided polite, attentive service and shared their knowledge to help you make the right choice. It's also fantastic to know that our delivery updates kept you informed and that your order arrived on time with the support of our excellent delivery team.
Thank you for choosing us, and we hope you enjoy your new purchase for many years to come,
Megan | Customer Care Specialist
Great in-store experience
The salesperson in the store listened to what we wanted and understood our space requirements and then offered us two different options. The delivery was booked and everything was straightforward. The sofa bed is comfy as a bed and looks nice as an occasional sofa in our study.
16 de agosto de 2026
Respuesta de Bensons For Beds - Shrewsbury557
We're so pleased to hear that our salesperson understood your needs and offered great options. It's wonderful that the delivery was straightforward and that you're enjoying the comfort and appearance of your new sofa bed!
Team Bensons
Wow what a brillaint visit to benson…
Wow what a brillaint visit to benson beds today and meeting the lovely Debbie.
She was so helpful, understanding and gave the advice we needed.
I told her about the reviews on here of her when we got talking and she was very touched. It made her day!
Amazing lady she is.
Thankyou Debbie ✨️ for all your help and trying to get us the bed we want as soon as we can get it.
Cant wait for our new bed and not the broken one we have 🤣🙈❤️
10 de agosto de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Shrewsbury557
Hello Donna,
Thank you for your amazing review! 😊 We're absolutely delighted to hear that Debbie made such a positive impact on your visit. Her helpful, understanding, and caring approach is exactly the kind of service we strive to provide, and it's wonderful to know she gave you the advice and support you needed.
We're especially touched to hear that sharing the lovely feedback you'd seen about her made her day. We'll be sure to pass on your kind words to Debbie. Thank you for your patience while we work to get your new bed to you as soon as possible. We hope it's not long before you can say goodbye to the broken bed and enjoy many comfortable nights in your new one,
Megan | Customer Care Specialist✨
Great customer service as usual
Great customer service as usual
7 de agosto de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Shrewsbury557
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive great customer service from us.
Thank you for your positive review - Lauryn at Customer Care
Helpful
Helpful, friendly staff in the store and making the delivery to our home
29 de octubre de 2025
Respuesta de Bensons For Beds - Shrewsbury557
We're so pleased to hear that our staff in the store and during the home delivery were helpful and friendly. Thank you for sharing your positive experience with us!
Team Bensons
Very comfortable mattress
3 de agosto de 2026
Respuesta de Bensons For Beds - Shrewsbury557
Thank you for your feedback! We're delighted to hear that you're finding your mattress very comfortable. We hope it provides you with many nights of restful and relaxing sleep. Enjoy your new mattress!
Thank you for your positive review - Lauryn at Customer Care 💜
Timely delivery and efficient assembly
Very good quality beds. We changed the delivery date a couple of times, but this was managed without any problems. Delivery was timely, and beds assembled quickly and efficiently. Thank you.
13 de julio de 2026
Respuesta de Bensons For Beds - Shrewsbury557
We're so pleased to hear you're happy with the quality of our beds and that we were able to manage your delivery date changes without any problems. It's great that delivery was timely and assembly was quick and efficient!
Impressive Service.
We were kept informed of delivery times and updated on day of delivery.
Very efficient and friendly service, despite it being a boiling hot day and a difficult house to access. We were very impressed and grateful!
9 de julio de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Shrewsbury557
We're so pleased to hear that you were kept informed about your delivery and that our team provided efficient and friendly service, even on a challenging day. Thank you for your wonderful feedback!
Matthew listened to us and advised us…
Matthew listened to us and advised us accordingly. He gave us the time we need to make our choices and didn't scare us off with a hard sell which was greatly appreciated!
8 de julio de 2026
Respuesta de Bensons For Beds - Shrewsbury557
We're so pleased our team member listened to your needs and provided excellent advice. It's wonderful to hear you were given ample time to make your choices without any pressure.
Excellent service
The sales team in the Shrewsbury store were very helpful and knowledgeable when we visited several times to make our choice and order a bed.
Our bed was delivered on the day agreed and we were kept well informed of the delivery time slot. Sean and Andy were cheerfully efficient, manoeuvring the parts into our upstairs room and constructing the bed swiftly and efficiently.
Excellent service. Thankyou Bensons Beds
8 de julio de 2026
Respuesta de Bensons For Beds - Shrewsbury557
We're so pleased to hear about your excellent experience in our Shrewsbury store! It's wonderful that our team provided such helpful and knowledgeable assistance, and that the delivery and construction of your bed were handled so efficiently.
Pleasent experience overall
We were met at the front door with someone who made us both welcome. We explained what we wanted and the lady took us to try 3 types she recommended, after trying out, being left with plenty of time, no sell pressure! We believe we chose what we wanted at a price we found reasonable.
Very happy with the whole purchase experience.
30 de junio de 2026
Respuesta de Bensons For Beds - Shrewsbury557
We're so pleased to hear you felt welcome and that our team helped you find exactly what you wanted without any pressure. It's wonderful that you're happy with your purchase experience!
Team Bensons
Good friendly advice in shop
Good friendly advice in shop, good communication al the time, delivery on day and time agreed. Brilliant service, oh and the bed us fantastic!
26 de junio de 2026
Respuesta de Bensons For Beds - Shrewsbury557
We're so pleased you received friendly advice and excellent communication, and that your delivery was on time. We're glad you love your new bed!
Team Bensons
Excellent service all round.
Excellent service all round.
The advisor in the shop listened to what we wanted, took account of our budget and previous bed, and suggested an alternative which gave a better mattress with a cheaper base which gave us a better bed than before
Delivery service was just great all round
28 de junio de 2026
Respuesta de Bensons For Beds - Shrewsbury557
We're so pleased to hear about your excellent experience! It's wonderful that our advisor helped you find the perfect bed within your budget, and that our delivery service was great. Thank you for your kind feedback.
Team Bensons
Good selection of beds
Good selection of beds much better quality than the competitions, sales person was a little pushy though, would have liked to of got to the beds before being accosted.
We did buy a fantastic bed, sadly when the chaps built it up some fittings were missing, still waiting to be sorted……….
14 de junio de 2026
Respuesta de Bensons For Beds - Shrewsbury557
We appreciate your feedback regarding our bed selection and the service you received. We are concerned to hear about the missing fittings and the initial sales experience. We are actively working to resolve the issue with your order.
Team Bensons
Benson bed
I was kept updated with delivery good service good quality bed and firm mattress I paid for assembly the guys were well knowledgeable and respectable paid for disposal of old bed and matress I would highly recommend great service
12 de junio de 2026
Respuesta de Bensons For Beds - Shrewsbury557
We're so pleased to hear about your good service and quality bed. It's wonderful that our team was knowledgeable and respectful. Thank you for your recommendation!
Team Bensons
Good service
29 de mayo de 2026
Respuesta de Bensons For Beds - Shrewsbury557
Thank you for leaving such a great review. We are happy you found we provided a good service. Thank you!
One happy mother
Visited Shrewsbury store twice,looking for a new bed for my elderly mother.Each time I was greeted by very friendly staff,on the later occasion I had my mother with me.Matthew was friendly & helpful giving us time for my mother & I to discuss on our own but stepping in when needed.
26 de mayo de 2026
Respuesta de Bensons For Beds - Shrewsbury557
We are so glad to hear our team provided such a positive experience for you and your mother. We appreciate you sharing your kind words about the helpful service you received.
Team Bensons
Great sales staff, great beds!
Great sales staff, incredibly helpful and not at all pushy. We were able to buy our chosen bedframe and mattress and had exceptional service
24 de mayo de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Shrewsbury557
We're so pleased you found our sales staff incredibly helpful and not at all pushy. We're glad you received exceptional service.
Team Bensons
We experienced excellent service at the…
We experienced excellent service at the show room but ONE of the delivery men ( The other man was very polite ) was not very helpful and seemed in a desperate rush and consequently knocked one of our pictures off the wall. He was also reluctant to put on his overshoes ( it was a wet day ) before going upstairs with the mattress.
16 de mayo de 2026
Respuesta de Bensons For Beds - Shrewsbury557
We appreciate you sharing your feedback regarding your delivery experience. We are concerned to hear about the picture being knocked and the issue with overshoes. We are addressing this internally to ensure our delivery standards are consistently met.
Team Bensons
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