A comprehensive selection of mattresses in the showroom with helpful staff. We were kept informed by the company on the assembly and despatch of the item. Good deliverey team and some helpful care... Ver más
Localización
Cambiar localizaciónUnit 1a Sundorne Retail Park, SY1 4YA Shrewsbury, Shropshire, GB
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Consulta las opiniones de los clientes
A friendly and knowledgeable sales team made the purchasing decision easier. They gave us the space and time to try out different beds and were happy to answer questions and discuss lots of options... Ver más
La empresa ha respondido
The salesperson in the store listened to what we wanted and understood our space requirements and then offered us two different options. The delivery was booked and everything was straightforward. The... Ver más
La empresa ha respondido
We dealt with two sales assistants in store on separate occasions and both went out of their way to be friendly and helpful. The bed was delivered on the date advised at the outset and I received upda... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Bensons For Beds - Shrewsbury557
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 1a Sundorne Retail Park, SY1 4YA, Shrewsbury, Shropshire, Reino Unido
- 1743461737
4,7
Excelente
363 opiniones
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Trundle bed disaster
The trundle bed I ordered was delivered on time, pleasant delivery personnel, but the 2 mattresses did not fit correctly (too deep). The Bensons shop arranged for the mattresses to be replaced. New mattresses arrived 3 weeks later but once again they were the wrong size and I am still awaiting delivery of replacements after ordering and paying for the trundle bed on 3 June. To add insult to injury Bensons said they were doing me a favour by not making delivery charges for the 1st replacement mattresses. Next delivery is scheduled for 18 August. I not a happy customer.
6 de junio de 2025
Respuesta de Bensons For Beds - Shrewsbury557
We're sorry the trundle bed mattresses weren't the correct size and for the delays in getting replacements. We appreciate you bringing this to our attention. We're following up to ensure the next delivery on August 18 resolves this. Thank you for your patience, Megan at Customer Care
I haven't received my mattress yet so I…
I haven't received my mattress yet so I can't comment on that. The salesmen were friendly and there was no pressure to buy. We were left alone to try the mattress which was helpful as talking to someone while lying on a mattress is distracting. As someone who likes to try before I buy I would recommend Bensons.
1 de agosto de 2025
Respuesta de Bensons For Beds - Shrewsbury557
Thank you for taking the time to share your experience at Bensons. We are happy to hear that our salesmen were friendly and accommodating during your mattress shopping journey. We apologize for the delay in delivery but we assure you that your satisfaction is our top priority. Thank you for recommending us!
Very nice experience
Very nice experience, Sandi was really helpful and knowledgeable about the products, the mattress I purchased was very good due to her help. many thanks to Sandi especially.
28 de julio de 2025
Respuesta de Bensons For Beds - Shrewsbury557
Thank you for the kind words and for choosing our business, we're thrilled to hear that Sandi provided you with exceptional service and helped you find the perfect mattress. Thank you for your support, Megan at Customer Care
Fantastic experience
The assistant was courteous and polite - she asked if we wanted any help, but didn’t force herself on us.
She showed us a fantastic mattress, but remained just as helpful when told that it was way beyond our budget. She then proceeded to show us a variety of different ones that were in the right price range.
I’m a wheelchair user, and she was careful to make sure tgere was enough room for me to access different beds. She watched how I positioned the pillows on the first two beds, then put them in the right place on subsequent beds.
She wasn’t pushy and remained helpful throughout the whole process of completing the sale.
I would certainly return to this store.
Thank you Sandy
28 de julio de 2025
Respuesta de Bensons For Beds - Shrewsbury557
Thank you, Sandy! Our team is committed to providing exceptional customer service and ensuring that all of our customers feel comfortable and cared for while they shop. We are so happy to hear that you had a positive experience with us and we look forward to seeing you again in the future. We appreciate your business and feedback, Megan at Customer Care
The staff were friendly and helpful scammers
The staff appeared friendly and helpful but after receiving the bed I decided to check online and they sold me an ex display bed with tv at over £500 the online price for a new bed and tv. When I called them back to return the bed they said as it was an ex showroom its non returnable.
Absolute scammers!
Stay away from Shrewsbury Bensons for beds
1 de julio de 2025
Respuesta de Bensons For Beds - Shrewsbury557
We apologise for any inconvenience caused. We take customer satisfaction very seriously and would never intentionally misrepresent our products. Our team will investigate this matter and feed this back internally. We value your feedback and thank you for bringing this to our attention, Megan at Customer Care
Matthew was very helpful
Matthew was very helpful, wasn’t pushy &showed us different beds to make sure we picked the right one. Our last bed from Bensons beds in Preston lasted us 25 years. Happy customer.
27 de junio de 2025
Respuesta de Bensons For Beds - Shrewsbury557
We're happy to hear that you found our team member helpful and not pushy. It's great to know that they assisted you in choosing the perfect bed. We appreciate your positive feedback and hope this bed lasts as long as your last one! Take care, Megan at Customer Care
Satisified Customer
Knowlegeable, courteous and friendly sales person (Matthew). Competitive price compared with other companies.
13 de junio de 2025
Respuesta de Bensons For Beds - Shrewsbury557
We appreciate you sharing your positive experience! We are so glad you found our salesperson knowledgeable, courteous, and friendly and our prices competitive.
Take care,
Megan at Customer Care
Lovely and helpful assistant
Lovely and helpful assistant, good range of products and very reasonably priced.
4 de junio de 2025
Respuesta de Bensons For Beds - Shrewsbury557
We're happy to hear that our assistant was helpful, and that you found our product range and prices to be good. Thank you for your review Mrs Tims, Megan at Customer Care
Having going into store with no idea…
Having going into store with no idea what type of mattress we needed, Debbie, in Shrewsbury store was on hand to give us excellent advice, she guided us effortlessly through the process. Would definitely recommend Bensons in Shrewsbury
1 de junio de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Shrewsbury557
We're happy to hear that you received excellent advice and guidance in our Shrewsbury store. We appreciate you recommending Bensons, and we hope to be of service to you again. Take care, Megan at Customer Care
Arrived when expected,very professional…
Arrived when expected,very professional service from viewing to delivery
16 de mayo de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Shrewsbury557
Thank you for the great review! We take great pride in providing professional and timely service from start to finish. We appreciate your business and look forward to serving you again in the future.
Excellent assistance and guidance
Matthew, who assisted us in the store, was very knowledgeable and helpful. He was able to answer our questions with ease and guided us towards a suitable purchase without applying pressure to buy.
He explained the purchase option and set our the process, including delivery and removal of the existing mattress, very clearly.
10 de mayo de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Shrewsbury557
Thank you for your positive review, we are delighted to hear that Matthew provided you with a knowledgeable and pressure-free experience at our store. Customer satisfaction is our top priority and we are glad to know that he was able to guide you towards a suitable purchase with ease. We hope you enjoy your new mattress, and don't hesitate to contact us for any future needs.
Very good 'experience and I will shop…
Very good 'experience and I will shop again'
11 de mayo de 2025
Respuesta de Bensons For Beds - Shrewsbury557
Thank you for your positive feedback! We're thrilled to hear that you had a great experience shopping with us. We can't wait to have you back again soon!
Respuesta de Bensons For Beds - Shrewsbury557
Thank you so much for the kind words! We strive to provide exceptional quality and customer service. It means a lot to us to hear that our agents were polite and helpful. We appreciate your business.
I think that the most important thing…
I think that the most important thing was that we didn't feel pressured at any time. Graham introduced himself and let us know that he was around if we had any questions and then he left us to it.
When we had finally made our choice, he couldn't have been more helpful and made the whole experience enjoyable rather than a chore.
We thanked him at the time and I would like my thanks to him recorded here as well. He is an excellent ambassador for your company.
7 de mayo de 2025
Respuesta de Bensons For Beds - Shrewsbury557
We are thrilled to hear that you had a positive experience with us and that our team member, Graham, was able to provide you with a pressure-free and enjoyable experience. Thank you for your kind words and for choosing our company. We will make sure to pass on your thanks to Graham for being an excellent ambassador for our company. We look forward to serving you again in the future.
The sales lady was helpful but not…
The sales lady was helpful but not pushy so we could walk away and make a decision with a very accurate quote
9 de mayo de 2025
Respuesta de Bensons For Beds - Shrewsbury557
Thank you for your positive review! We're thrilled to hear that our sales team provided helpful and non-pushy service, and that we were able to give you an accurate quote. We hope to see you again soon!
Very helpful and knowledgeable
Very helpful and knowledgeable , no pushy sales techniques
24 de abril de 2025
Respuesta de Bensons For Beds - Shrewsbury557
Thank you so much for your kind words! We strive to provide exceptional service without any pressure. We appreciate your support and hope to see you again soon!
Sleep well,
Team Bensons💜
Debbie from the Shrewsbury branch was…
Debbie from the Shrewsbury branch was very helpful
25 de abril de 2025
Respuesta de Bensons For Beds - Shrewsbury557
Thank you for sharing your positive experience with Debbie at our Shrewsbury branch! We are glad to hear she provided excellent assistance. We will make sure to pass along your kind words to her. Thank you for choosing our business!
Sleep well, Team Bensons💜
Title: Exceptional Service and a Wide Range of Beds for Every Need
My wife and I recently purchased a bed and had the pleasure of dealing with Matthew throughout the process. From start to finish, he was professional, courteous, and incredibly knowledgeable. He took the time to understand our needs, answered all our questions with patience, and guided us through the wide range of bed options available.
Matthew made the entire experience enjoyable and stress-free.
16 de abril de 2025
Respuesta de Bensons For Beds - Shrewsbury557
Thank you for sharing your positive experience with Matthew! We are so happy to hear that he provided excellent service and made your bed buying experience stress-free. We strive to provide top-notch customer service and are grateful for your feedback. Rest easy on your new bed! - Team Bensons 💜
Really helpful
Really helpful, wasn’t really sure what I wanted, however everything was explained well
7 de abril de 2025
Respuesta de Bensons For Beds - Shrewsbury557
Thank you for your positive review and kind words! Our goal is to provide excellent service and make sure our customers leave feeling confident in their decision. We are glad to hear that we were able to help you find what you needed. Thank you for choosing us!
Respuesta de Bensons For Beds - Shrewsbury557
Thank you so much for your kind words! Our team takes pride in providing excellent customer service. We're glad to hear our sales assistant made your experience with us a positive one. Come back and see us again soon!
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