Bensons For Beds - St Helens319 Opiniones 

406
TrustScore: 5 sobre 5

4,9

Unit 6d Ravenhead Retail Park, WA9 1JF St Helens, Merseyside, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The customer service representative Tracey was brilliant from start to finish and was exactly the kind of person you’d want when shopping around for a bed or mattress. She was friendly, non pressurisi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We checked out Bensons to see if they had what we thought we wanted and they did, but we decided we wanted to try out the beds in store so we went to the St Helens shop. The staff there were very know... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great service in store not pushed let us browse and answered any questions we had would definitely recommend going here for a bed or mattress

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The all round experience was very good. Staff at the store were very helpful as was the delivery/insulation man. The downside was the up to 12 week wait. Although. now we finally have them, they were... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles para dormitorio
  2. Tienda de colchones
  3. Tienda de ropa de cama
  4. Colchonería

Sobre Bensons For Beds - St Helens319

Escrito por la empresa

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Información de contacto

  • Unit 6d Ravenhead Retail Park, WA9 1JF, St Helens, Merseyside, Reino Unido

  • 174428757

4,9

Excelente

TrustScore: 5 sobre 5

406 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(406)

25.808 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Absolutely brilliant service

Absolutely brilliant service! Thank you! The St Helens branch

19 de abril de 2025
Logotipo de Bensons For Beds - St Helens319

Respuesta de Bensons For Beds - St Helens319

Thank you for the amazing feedback! We are thrilled to hear that you had a great experience at our St Helens branch. We strive to provide top-notch service to all our customers. We look forward to seeing you again soon! Sleep well, Team Bensons💜

Valorada con 5 estrellas sobre 5

Staff friendly and welcoming

Staff friendly and welcoming
Happy to help, went through all the different options and explained in more detail.

12 de abril de 2025
Logotipo de Bensons For Beds - St Helens319

Respuesta de Bensons For Beds - St Helens319

Thank you for taking the time to review us in store we really appreciate it.

Valorada con 5 estrellas sobre 5

Definitely go to bensons for beds st helens.

My husband and I were unsure if we wanted to replace our current bed but after speaking with Georgina in store, she convinced us to buy a brand new bed and we're so glad she did. We found it quite difficult to find the right one but after telling her exactly what it was we were after in a bed, she found an amazing bed for us. Georgina went above and beyond until she was satisfied it was what we wanted. Without her I don't think we would have bought one if I'm honest, as I say, we weren't totally convinced we needed one, but so glad for her help so thanks Georgina.

2 de abril de 2025
Logotipo de Bensons For Beds - St Helens319

Respuesta de Bensons For Beds - St Helens319

Thank you so much for taking the time to review our store. We hope you love your new bed.

Valorada con 5 estrellas sobre 5

Fantastic service!

Huge thanks to our sales assistant Tracy who was really friendly, helpful and knowledgeable and made the whole experience easy and hassle free.

31 de marzo de 2025
Opinión espontánea
Logotipo de Bensons For Beds - St Helens319

Respuesta de Bensons For Beds - St Helens319

Thank you for taking the time to review our sales team. we really appreciate it.

Valorada con 5 estrellas sobre 5

Excellent customer service by Georgina.

Excellent customer service by Georgina.
We didn't feel pressured to make a purchase & any questions we had were answered in a friendly manner which also helped put us at ease. The overall experience was great.

28 de marzo de 2025
Opinión espontánea
Logotipo de Bensons For Beds - St Helens319

Respuesta de Bensons For Beds - St Helens319

Thank you so much for the review on your service we really appreciate you taking the time.

Valorada con 5 estrellas sobre 5

Sales staff very helpful and…

Sales staff very helpful and knowledgeable. Great offers on. A great range of stock. Any questions were answered and store was welcoming and friendly.

25 de marzo de 2025
Logotipo de Bensons For Beds - St Helens319

Respuesta de Bensons For Beds - St Helens319

We appreciate you sharing your experience! We're so happy to hear that our sales team was helpful and knowledgeable, and that you found our store welcoming with great offers. Take care, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Delivered on time by helpful delivery…

Delivered on time by helpful delivery men. I haven had to contact customer service yet and i hope i won't need to.

6 de marzo de 2025
Opinión espontánea
Logotipo de Bensons For Beds - St Helens319

Respuesta de Bensons For Beds - St Helens319

We're happy to hear that our delivery was on time and helpful! We appreciate your positive feedback and hope you continue to have a great experience. Take care, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Easy peezy no fuss lovely lady no…

Easy peezy no fuss lovely lady no pressure service makes spending easier thanks for that. Just waiting for the bed now. Best regards Enid and Joe

28 de febrero de 2025
Logotipo de Bensons For Beds - St Helens319

Respuesta de Bensons For Beds - St Helens319

We're happy to hear that you found the service easy and stress-free. Thank you for your kind words; we appreciate your patience as you await your bed's arrival. Take care, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Harry your representative went above…

Harry your representative went above and beyond he was very professional and a credit to your company.

19 de febrero de 2025
Opinión espontánea
Logotipo de Bensons For Beds - St Helens319

Respuesta de Bensons For Beds - St Helens319

We appreciate your positive feedback! We're so happy to hear that our representative was professional and exceeded your expectations. Thank you for choosing us, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Helpful in store assistants, easy process

Helpful in store assistant

7 de febrero de 2025
Logotipo de Bensons For Beds - St Helens319

Respuesta de Bensons For Beds - St Helens319

We're happy to hear that our assistant was helpful. Thank you for your positive feedback; it means a lot to us.
Take care, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Good help good price

7 de febrero de 2025
Logotipo de Bensons For Beds - St Helens319

Respuesta de Bensons For Beds - St Helens319

We're happy to hear that you had a good experience with our helpful service and pricing. Thank you for your positive feedback, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Andy was the salesman that assisted us…

Andy was the salesman that assisted us in store, he was kind, professional and was not pushy in anyway, his aim was to give us the best experience possible when trying to select the correct bed we wanted. He made the whole process straightforward, simple and fun. When we entered the store we didn’t have the intention of buying it there and then but merely to take a look at the beds on show to help us make a decision on what was right for us.
But thanks to Andy we walked after selecting the best bed set up for us.

25 de enero de 2025
Opinión espontánea
Logotipo de Bensons For Beds - St Helens319

Respuesta de Bensons For Beds - St Helens319

We're happy to hear that you had such a positive experience. It's great to know that our team member provided you with the support you needed to find the perfect bed. Thank you for sharing your feedback, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Matress knowledge very good

Very informative. Didn't feel rushed. Was given the option to try as many beds out to get different experiences. Georgina was very knowledgeable. After trying out a few beds a decision was made. Happy with our purchase. Even better with 25% off. Also they don't make you feel you have to purchase. Always liked Bensons.

12 de enero de 2025
Opinión espontánea
Logotipo de Bensons For Beds - St Helens319

Respuesta de Bensons For Beds - St Helens319

We're happy to hear that you found your visit informative and pressure-free. It's great you felt comfortable trying different options and that our team member's knowledge assisted you in making a decision. Thank you for your positive feedback, Megan at Customer Care

Valorada con 5 estrellas sobre 5

In St Helens...make sure to see Tracey

Visited the St Helens branch on New Years Day and Tracey was highly knowledgeable on the stock, promoting the benefits of each mattress until we found our perfect matress and base combo.

Average coffee, excellent customer service.

1 de enero de 2025
Opinión espontánea
Logotipo de Bensons For Beds - St Helens319

Respuesta de Bensons For Beds - St Helens319

We're happy to hear that you found the perfect mattress and base. It's great to know that our team member's knowledge was helpful to you. Take care,
Megan at Customer Care

Valorada con 5 estrellas sobre 5

Top notch experience …

Georginia is an excellent store assistant. She made us feel like the whole time we spent exploring the different mattresses was just centered on our comfortability and not just getting sales. She explained every aspect of the product and was also prepared for our queries.
Thanks Georginia the pillows are wonderful

7 de enero de 2025
Logotipo de Bensons For Beds - St Helens319

Respuesta de Bensons For Beds - St Helens319

We're happy to hear that you felt supported during your mattress search. It's great to know that our team member focused on your comfort and provided detailed explanations. Thank you for acknowledging the wonderful pillows, Megan at Customer Care

Valorada con 5 estrellas sobre 5

You're staff member andy at st helens…

You're staff member andy at st helens branch very knowledgeable
And very helpful

1 de enero de 2025
Logotipo de Bensons For Beds - St Helens319

Respuesta de Bensons For Beds - St Helens319

We appreciate you taking the time to share your positive experience! Our team is committed to providing knowledgeable and helpful service, and we are so glad. Take care, Megan at Customer Care

Valorada con 5 estrellas sobre 5

No pressure from the sales people

No pressure from the sales people. We had an idea what we wanted and weren't pushed into any 'extras' or more expensive items.

6 de enero de 2025
Logotipo de Bensons For Beds - St Helens319

Respuesta de Bensons For Beds - St Helens319

We're happy to hear that you felt no pressure during your visit. It's great to know that our team respected your preferences and purchase decisions. Thanks for your feedback, Megan at Customer Care

Valorada con 1 estrellas sobre 5

Brought a bed the beginning of November…

Brought a bed the beginning of November 2024 still not received the bed they keep coming up with different excuses refused are money back just over a thousand pound for it ive phone everyday cos they keep canceling delivery four times been canceled refused money back st helens store do not buy from them staff are very rude and will not help

12 de diciembre de 2024
Opinión espontánea
Logotipo de Bensons For Beds - St Helens319

Respuesta de Bensons For Beds - St Helens319

Thank you for sharing your feedback Catherine. We’re very sorry for the repeated delivery cancellations, the delay in receiving your bed, and the frustration caused by the refund process. We completely understand how upsetting this must be, especially after waiting so long and investing a significant amount. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. Your comments were escalated to the relevant team, and we have been working internally to improve. Thank you for your patience while we put this right,
Megan at Customer Care

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