The customer service representative Tracey was brilliant from start to finish and was exactly the kind of person you’d want when shopping around for a bed or mattress. She was friendly, non pressurisi... Ver más
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Unit 6d Ravenhead Retail Park, WA9 1JF St Helens, Merseyside, GB
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The customer service representative Tracey was brilliant from start to finish and was exactly the kind of person you’d want when shopping around for a bed or mattress. She was friendly, non pressurisi... Ver más
La empresa ha respondido
We checked out Bensons to see if they had what we thought we wanted and they did, but we decided we wanted to try out the beds in store so we went to the St Helens shop. The staff there were very know... Ver más
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Great service in store not pushed let us browse and answered any questions we had would definitely recommend going here for a bed or mattress
La empresa ha respondido
The all round experience was very good. Staff at the store were very helpful as was the delivery/insulation man. The downside was the up to 12 week wait. Although. now we finally have them, they were... Ver más
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Escrito por la empresa
Unit 6d Ravenhead Retail Park, WA9 1JF, St Helens, Merseyside, Reino Unido
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Georgina gave excellent service and explained all the different types of beds and options and helped to find the right bed for me at the right price.
Helpful staff member prepared to work around my needs and budget
Good information about the makes & differences between the mattresses we looked at, very helpful staff member & not too overbearing
Andy in St Helens was great. Very informative and helpful but not your pushy salesman. He asked the questions to know what we were after and gave us options. Looking forward to getting our new bed and mattress.
Went in on spec as we were in St Helens, really just to get information, the customer service was exceptional from your staff member Tracy, she was caring and extremely knowledgeable about all the products and a credit to you company,
Helpful knowledgeable staff. Free to browse without hassle. Good products and good deals.
Amazing experience helpful but not pushy and very informative. Was served by Tracey at the St Helens branch who was very cheery and happy and helpful could not recommend more!
Tracey was a very nice and helpful lady whilst also giving you the space to just look yourself.
Sales person was really friendly and helpful.
Absolutely shocking quality of ottaman bed with headboard. Ordered 17th March, received 6 weeks later, damaged headboard, ottaman part was faulty but managed to rectify the alignment! Requested replacement headboard, another 6 weeks, again quality was worse than the 1st headboard, tried for the 3rd time, me being hopeful, again faulty, scratched, ripped and beads were horrendous. Paid an extremely high cost, for extreme quality defects! 14 weeks in total! Disgraceful! Not many options as is a complete set, so either have faulty headboard or no headboard! QA is non existent! Compensation offered (which was insulting), accepted headboard faulty as no other choice unless I wished for the saga to continue.... what value did Bensons bring against competitors and Far East... None
The Team Member was Excellent
He approached us to let us know he was there but left us alone to peruse at our own leisure. When we had questions he was able to answer them and even rang another store to double check the information he was giving to us.
The salesman Nick was friendly and informative
Sales person went that extra mile with the information and helping us to pick the right mattress
The lad that helped me choose my bed was brilliant, he was very knowledgeable about which bed would be best for me
The staff made all the difference, they were very professional, very polite and respectful with lots of information which they shared with a passion.
Andy the salesperson was very helpful. Listened to what we wanted and was able to answer all our questions and guide us to beds that would best suit our needs. Did not feel pressured at all. Good choice of beds and payment options.
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