Went in one weekend looking for a budget(ish) bed, with storage ( quote only ), and was assisted by Maria ( Stirling shop ). Very helpful and friendly. Went back a week later to be met by Maria a... Ver más
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Localización
Cambiar localizaciónUnit 1c Springkerse Retail Park, FK7 7TL Stirling, Stirlingshire, GB
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Consulta las opiniones de los clientes
Great experience from start to finish. I met Paul in the Stirling branch. I told him I wouldn’t be buying today, just looking and collecting ideas. No problem. I return several weeks later to buy... Ver más
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We’ve had a great experience, Carol was so professional and helped us to find the best mattress for us. Surely the best money ever spent. High quality mattress and fantastic customer service. Definite... Ver más
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I went into Bensons beds to purchase a bed for my dad and Simoan who assisted me could not be any more helpful. He had my dad in mind the whole time he went above and beyond to make sure I got the ri... Ver más
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Información sobre la empresa
Sobre Bensons For Beds - Stirling750
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 1c Springkerse Retail Park, FK7 7TL, Stirling, Stirlingshire, Reino Unido
- 1786474926
4,8
Excelente
496 opiniones
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Best customer service by Autumn at Bensons for Beds
We had an amazing experience at Bensons for Beds where Autumn spent ages with my husband to ensure he was happy with the mattress he picked. We didn’t feel rushed and Autumn made sure he spent plenty of time on various mattresses and her experience in this area shone through. This was an incredible customer service provided to both off and really appreciate the complete package explained to us by Autumn who is a real credit to the company. Would highly recommend to anyone buying a new mattress.
12 de marzo de 2026
Respuesta de Bensons For Beds - Stirling750
Thank you so much for your wonderful feedback!
I’m absolutely delighted to hear that you had such an amazing experience in store and that Autumn took the time to make sure your husband found the perfect mattress. It’s great to know you never felt rushed and that she guided you through all the options with real expertise — that’s exactly the level of care we aim to provide.
Thank you again for taking the time to share your experience, and for recommending us to others. We hope you both enjoy many comfortable nights ahead,
Megan at Customer Care🌟🛏️
Davey had us under his wing the whole…
Davey had us under his wing the whole way through the process. Attention to detail, informative, answering all questions we had. Professional throughout with the patience to listen while we babbled on. Communicated the process at our level taking us through the sensory system and matching us to an enlightening change to our mattress selection. And those Dunlopillows are going to make such a positive change to our rest positions. So looking forward to our delivery. Completely satisfied with Davey and the staff at Benson for Beds Stirling. Thanks guys.
7 de marzo de 2026
Respuesta de Bensons For Beds - Stirling750
Thank you so much for your incredible review! We’re delighted to hear that Davey looked after you so well throughout the whole process. His attention to detail, clear explanations, and patience truly make a difference, and it’s wonderful to know you felt guided and supported every step of the way. We’ll be sure to pass your kind words on to Davey and the Stirling team. Thank you again—enjoy your upcoming delivery,
Megan at Customer Care
Excellent service and great deal
Excellent service from Maria and great deal
7 de marzo de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Stirling750
customer,
We're happy to hear that you received excellent service and a great deal; we appreciate you sharing your experience with us.
Team Bensons
Friendly and helpful assistance.
First class service both in store and with delivery.
6 de marzo de 2026
Respuesta de Bensons For Beds - Stirling750
Lily Beck,
We're happy to hear you received first-class service both in our store and with your delivery! Thank you for letting us know about your experience.
Team Bensons
Sales person very attentive and…
Sales person very attentive and knowledgeable. Goods arrived within stated delivery window. Delivery personnel very helpful and courteous.
6 de marzo de 2026
Respuesta de Bensons For Beds - Stirling750
joseph guthrie,
We appreciate you sharing your experience! We're happy to know the salesperson was attentive and knowledgeable, and that the delivery was within the stated window.
Team Bensons
Staff at your Stirling store were so…
Staff at your Stirling store were so helpful
2 de marzo de 2026
Respuesta de Bensons For Beds - Stirling750
Thank you for your lovely feedback — we’re so pleased to hear the staff in our Stirling store were so helpful.
Megan at Customer Care
Helpful and patient stafg
Very helpful staff explained all the different mattresses and beds how they can aid a good sleep and gave us time to consider what we wanted.
5 de marzo de 2026
Respuesta de Bensons For Beds - Stirling750
Thank you for your lovely feedback — we’re so pleased to hear our staff were very helpful, explained the different mattresses and beds clearly, and gave you the time you needed to decide what was right for you.
Megan at Customer Care
Extremely satisfied first class service…
Extremely satisfied first class service from all the staff in store especially Autumn a very knowledgeable professional yet friendly and positive.
3 de marzo de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Stirling750
Miss Teree,
We really appreciate your feedback! We're delighted to hear that you were extremely satisfied with the first-class service from our knowledgeable, professional, and friendly team.
Team Bensons
we were looking to replace our…
we were looking to replace our relatively new mattress as there was a bit of lack of support when lying on one side for one of us- the friendly and efficient assistant (Autumn) asked us to try the mattress testing equipment in the showroom, and very quickly identified a pressure point-
She was able to point us in the direction of a completely different type of mattress, which has been very successful, leading to much better sleeping- we're very impressed!
26 de febrero de 2026
Respuesta de Bensons For Beds - Stirling750
Willie Brown,
We're happy to hear that our mattress testing equipment and staff were able to assist you in finding a more suitable mattress. It's great to know that you are sleeping better now. Thank you for your positive feedback.
Team Bensons
Very helpful and good service in…
Very helpful and good service in choosing the right options.
25 de febrero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Stirling750
Thanks so much Tammy! Wonderful to know the staff were very helpful and the service made selecting the best options simple.
Thanks again for your support—it means a lot!
Megan at Customer Care
Great experience from start to finish.
20 de febrero de 2026
Respuesta de Bensons For Beds - Stirling750
Thanks so much for your 5 star review Mr Anderson! Wonderful to know the whole experience was great.🙌
We hope to welcome you back soon!
Megan at Customer Care
The service and delivery was top rating…
The service and delivery was top rating friendly staff very helpful and delivery was accurate and friendly also good customer service all round
20 de febrero de 2026
Respuesta de Bensons For Beds - Stirling750
We appreciate your positive feedback! We're happy to hear that you found our staff friendly and helpful, and that the delivery and customer service were top-notch.
Stewart - Team Bensons
Great service from start to finish
The service and advice was excellent. All our questions were answered. Bed was delivered on time by Chris and Richard, who were very helpful.
12 de febrero de 2026
Respuesta de Bensons For Beds - Stirling750
We're so glad the service and advice were excellent and all your questions were answered. It's great to hear the delivery was on time and helpful. Thanks!
Excellant serive and good products…
Excellant serive and good products delivered on time
13 de noviembre de 2025
Respuesta de Bensons For Beds - Stirling750
We're so happy you received excellent service and good products delivered on time! We appreciate you sharing.
Fantastic
I had a fantastic customer experience at the Stirling store.
The store was clean, had a vast selection of different beds and mattresses and felt quite relaxing.
Autumn served me and she was terrific. She took the time to ensure that I was completely happy with my order. She offered me plenty of options, gave lots of advice and never made me feel like I was being pressured into a sale. I was made to feel very welcome in the store, rather than just someone in a queue to be served.
The delivery drivers arrived on time and were very quick at removing the old bed and delivering the new one. There was an issue with a pillow I ordered with the bed but they quickly resolved the issue.
After care has been fantastic as well, with Autumn phoning to apologise about the pillow and ensure a new one was on the way.
I can't rate Autumn, the delivery drivers or the store highly enough and will be recommending to friends and family.
14 de enero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Stirling750
We're happy you had a fantastic experience at our Stirling store. It's great to hear that you found the store clean and relaxing with a vast selection. We appreciate your positive feedback regarding the service you received and the quick resolution of the pillow issue. Thank you for your recommendation!
Everything was fine
Everything was fine apart from not taking American Express. Delivery was put back a week so a bit inconvenient.
8 de febrero de 2026
Respuesta de Bensons For Beds - Stirling750
We appreciate your feedback. We're sorry for any inconvenience caused by the delay and our Amex policy. We'll review our processes to improve our customer experience.
Bensons gave very helpful and detailed…
Bensons gave very helpful and detailed advice, including testing of mattresses, pillows, bases etc., all to help pick the right combination for me.
They kept me updated about delivery date and time, and the delivery was made at the time promised. The bed was installed professionally and the old bed taken away.
I'm now enjoying better night's sleep.
6 de febrero de 2026
Respuesta de Bensons For Beds - Stirling750
We're happy to hear that our detailed advice helped you pick the right combination and that the delivery and installation were professionally handled. It's great you're enjoying a better night's sleep. We appreciate your positive feedback.
Good place to go for a mattress
Very helpful, friendly staff in the shop. Good comms. about delivery and arrived on time
6 de febrero de 2026
Respuesta de Bensons For Beds - Stirling750
We appreciate you sharing your positive experience. We're happy to hear that you found our staff helpful and friendly, and that you received good communication.
Simon was very friendly and not pushy
Simon was very friendly and not pushy. Made me feel at ease with him and he was very knowledgeable of the type of bed I was looking for. A ten from me.
31 de enero de 2026
Respuesta de Bensons For Beds - Stirling750
We appreciate your feedback and are so glad that you felt at ease. It's great to hear that our team member was friendly, helpful, and knowledgeable.
10/10 service.
Davies the sales rep who assist us was great. Very knowledgeable, personable and helpful. Can't wait for our new bed to arrive!
4 de febrero de 2026
Respuesta de Bensons For Beds - Stirling750
We're so happy to hear that the sales representative was knowledgeable, personable, and helpful! We appreciate your feedback and hope you love your new bed.
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