Stuart was very helpful and patient whilst we took our time trying different mattresses (with a crying baby in tow!). He took onboard feedback and comments to help guide us to the perfect mattress.... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP Stockton, Cleveland, GB
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Consulta las opiniones de los clientes
Excellent service, from choosing our guest bed to having it delivered and assembled. We were kept updated throughout . Delivery was on time. Staff were polite, professional and knowledgeable. The deli... Ver más
La empresa ha respondido
The staff were really helpful, knowledgeable and patient. I was able to pick the best bed and mattress for my needs and within a reasonable budget. Really pleased with the whole experience and wouldn'... Ver más
Good service in the shop, even when renovation not finished. Reasonable price of matress which was delivered on time, with old matress removed at same time. Excellent service all round.
Información sobre la empresa
Sobre Bensons For Beds - Stockton27
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP, Stockton, Cleveland, Reino Unido
- 1642673233
4,9
Excelente
528 opiniones
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Really great service from Paul
Really great service from Paul. Such a friendly atmosphere and provided with lots of information to ensure we made the right choice.
2 de enero de 2026
Respuesta de Bensons For Beds - Stockton27
We appreciate you sharing your experience. We're so glad to hear that you found the atmosphere friendly and received lots of helpful information!
Come back and visit us anytime!
Megan at Customer Care
Respuesta de Bensons For Beds - Stockton27
We’re thrilled you had a fantastic experience! Your support means the world to us. Thank you for your positive review – Lauryn at Customer Care 💜
Fantastic service
29 de diciembre de 2025
Respuesta de Bensons For Beds - Stockton27
We’re thrilled you had a fantastic experience! Your support means the world to us. Thank you for your positive review – Lauryn at Customer Care 💜
Absolutely appalling customer service…
Absolutely appalling customer service asked wht i was doing ..my reply was just looking and the answer i got back was wel he went to asda for beans ..bit didnt just look he bought ..i thought ..please yourself but with a attitude like tht ..you wont be getting my money ..and they were whispering very rude in my eyes ...maybe put ya employees through a customer service course ..cause there was zero today and were arrogant and ignorant
29 de diciembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Stockton27
We appreciate you taking the time to share your experience Kellie. We're sorry to hear that our service did not meet your expectations and that you felt disrespected. We'll address this internally to improve our customer interactions.
Thank you - Lauryn at Customer Care
Paul was absolutely fantastic
Paul was absolutely fantastic. Very helpful, informative and professional. Costumer service was excellent. Highly recommend
27 de diciembre de 2025
Respuesta de Bensons For Beds - Stockton27
We are happy to hear that you had a fantastic experience! We appreciate your positive feedback regarding the helpful, informative, and professional service you received. Thank you for your positive review – Lauryn at Customer Care 💜
Mark was brilliant
Mark was brilliant. He talked us through the different styles of mattress and made recommendations based on what we said.
29 de diciembre de 2025
Respuesta de Bensons For Beds - Stockton27
We're happy to hear that you found the guidance on our mattress styles helpful and that the recommendations met your needs. Thank you for your positive review – Lauryn at Customer Care 💜
Came when they said they would
Came when they said they would, very pleasant and efficient young men, built the bed, took all the packaging away and the old mattress, very good service
23 de diciembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Stockton27
Thank you for sharing your experience! We’re delighted to hear the team arrived on time, worked efficiently, and left everything tidy. That’s the level of service we aim for! Thank you for your positive review – Lauryn at Customer Care 💜
Excellent customer service and the…
Excellent customer service and the Stockton store, great advice and was able to get the bed delivered within a week. Delivery team were excellent. Called 25 minutes before arriving, we're polite, professional and took care within the property. Bed itself was great value, pain to put together, instructions could have been clearer and items labelled a little better (R & L), stickers were tiny and at the ends. But overall very happy, and would happily purchase a bed from here again.
15 de diciembre de 2025
Respuesta de Bensons For Beds - Stockton27
We're happy to hear about your excellent customer service experience at the Stockton store and that the delivery team was polite and professional. We appreciate your feedback regarding the bed assembly instructions, and we'll look into how we can improve them. We're glad you're happy with your purchase!
New bed
Seller was spot on with product knowledge and wasn't missing leading and didn't push for a sale
17 de diciembre de 2025
Respuesta de Bensons For Beds - Stockton27
We appreciate you taking the time to leave us such positive feedback! We're happy to hear that our staff was knowledgeable and not pushy.
Respuesta de Bensons For Beds - Stockton27
Thank you for your feedback! We’re so pleased you found the experience nice and relaxing with no pressure. That’s exactly what we aim for – helping you choose at your own pace. Enjoy your new purchase,
Megan at Customer Care
Excellent product and great staff.
4 de diciembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Stockton27
We appreciate your positive feedback and are so glad you enjoyed our excellent product and helpful staff during your visit with us.
– Thank you, Jess- Team Bensons
Helpful and friendly but not pushy…
Helpful and friendly but not pushy staff who know their products
5 de diciembre de 2025
Respuesta de Bensons For Beds - Stockton27
We appreciate your feedback! We're so glad you found our staff helpful, friendly, and knowledgeable without being pushy.
– Thank you, Jess- Team Bensons
Respuesta de Bensons For Beds - Stockton27
We're glad you enjoyed your experience. We appreciate you mentioning the excellent customer service you received. Thanks for your feedback.
Very Good Experience
Very good quality products. Also fantastic help, advice and product knowledge given to us by Paul who went above and beyond.
29 de noviembre de 2025
Respuesta de Bensons For Beds - Stockton27
We're happy to hear that you found our products to be of good quality. We appreciate your kind words regarding the helpful assistance and knowledge provided.
First class
From the great service in store to the fantastic delivery drivers I couldn’t have asked for more.
24 de noviembre de 2025
Respuesta de Bensons For Beds - Stockton27
We're happy to hear that you had such a positive experience with our in-store service and delivery! Thank you for sharing your kind words with us.
Relaxed but very knowledgeable staff
Relaxed but very knowledgeable staff. They could recommend just what you needed by the information you gave them.
They knew what stock they had on the floor so you could actually see what you wanted. And they would ensure you got the best deal, with any discounts they could give.
19 de noviembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Stockton27
We’re delighted our team made the experience relaxed yet informative and helped you find exactly what you needed.
We truly appreciate your feedback.
Megan at Customer Care
Stockton on tees branch
Went to the Stockton on tees branch and was served by Mark. Really helpful and friendly with no pressure. He gave us a printed quote as we went to browse other bed shops. Called Mark later that day and we bought the bed over the phone. Following the purchase we were kept updated by text of the delivery date and time.
We were called a few days before delivery to confirm the time.
On delivery Rob and Andy were fantastic went above and beyond delivering the very big and heavy super king sized bed.
The bed it’s self is amazing!
20 de noviembre de 2025
Respuesta de Bensons For Beds - Stockton27
We’re delighted to hear about your fantastic experience at our branch! Mark sounds like he provided exactly the kind of helpful, no-pressure service we aim for, and we’ll make sure he gets your praise. Huge thanks to Rob and Andy for going above and beyond with the delivery of your super king bed. Enjoy your amazing new bed. 💜 Thank you for your positive review – Lauryn at Customer Care
Customer Service
Simple straightforward and no pressure to buy. Very helpful and fully explained
11 de noviembre de 2025
Respuesta de Bensons For Beds - Stockton27
We're glad you found your experience simple and helpful. We appreciate that our team fully explained everything without pressure. Thank you,
Megan at Customer Care
Honestly the whole team at Bensons was…
Honestly the whole team at Bensons was a delight to deal with, Mark made sure from the get go that he was available for us to ask any questions and did not push anything on to me and just let me browse until i was ready to ask for help, as a first time bed and mattress buyer mark was incredible with giving me any useful information regarding the pros and cons of any mattress/bed, (although the bosses might not like to hear thats theres cons!) but as a customer its really helpful in finding out which mattress is the correct fit for you. Sometimes people sales try to sell you the expensive stuff and this isnt the case with mark he wants what is best for you and most comfortable taking care in the customers needs, highly recommend anyone unsure of what they want to give Bensons a try😀.
9 de noviembre de 2025
Respuesta de Bensons For Beds - Stockton27
Wow what an amazing review! We really appreciate the time taken to leave this feedback for us. You deserve nothing less than a great night’s sleep! Thank you, Anthea - Team Bensons
Friendly staff
Friendly staff, genuine recommendations rather than pushy sales pitch.
12 de noviembre de 2025
Respuesta de Bensons For Beds - Stockton27
Thank you for your feedback! We really appreciate the time taken to leave us this review. If you would like to discuss any of these concerns with us, please contact us at https://www.bensonsforbeds.co.uk/contact-us/- Thank you, Anthea - Team Bensons
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