Great overall experience We unexpectedly needed a new mattress as the springs were showing on ours despite only being 3 years old. The customer service lady on the phone was great at sorting that out... Ver más
Localización
Cambiar localizaciónUnit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ Stoke-on Trent, Stafforshire, GB
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Consulta las opiniones de los clientes
Faye at the Hanley Branch was great. Really helpful in assisting us with choosing the correct mattress for us. There was no pressure in buying and she left us alone to make a decision. Would defini... Ver más
La empresa ha respondido
I had specific wish list which the assistant, Amanda, matched up to the beds and mattresses in store. Very good at explaining the materials and structure of the mattress. Happy with value for money an... Ver más
La empresa ha respondido
Polite, helpful and knowledgeable sales assistant. Good choice, we were looking for a fold away guest bed and there were several types to choose from. We found exactly what we wanted. Competitive pric... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Bensons For Beds - Stoke350
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ, Stoke-on Trent, Stafforshire, Reino Unido
- 1782284828
4,9
Excelente
479 opiniones
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Absolutely fantastic service
Absolutely fantastic service. Mike was friendly, very knowledgeable and went out of his way to help us.
26 de marzo de 2026
Respuesta de Bensons For Beds - Stoke350
Thank you for the fantastic feedback! 😊 We’re so pleased to hear Mike took such great care of you — friendly, knowledgeable, and always happy to go the extra mile. Really glad you had such a positive experience,
Megan | Customer Care Specialist ⭐
Excellent Service
We were so pleased with our experience from start to finish from Amanda in sales to being kept updated by messsges to delivery which was on time as stated
Assembly of bed was completed well within the time stated by Wojaech and Brian and all packaging taken away
19 de marzo de 2026
Respuesta de Bensons For Beds - Stoke350
Thank you so much for sharing your experience Karen! We’re delighted to hear everything went smoothly from start to finish—from Amanda’s excellent support in sales, to the helpful message updates, to your delivery arriving right on time. Wojaech and Brian will be thrilled to know their efficient assembly and tidy work made such a positive impression. We truly appreciate your kind words,
Megan at Customer Care! 😊✨
Staff at festival park
Staff at festival park, Hanley were very helpful, especially Faye who was extremely patient with us.
All along Bensons kept us informed of the delivery, which arrived on time.
The quality of the bed is great. Would recommend Bensons for beds.
2 de febrero de 2026
Respuesta de Bensons For Beds - Stoke350
Thank you so much for your lovely feedback! We’re delighted to hear the staff at Festival Park, Hanley were so helpful, and it’s wonderful to know Faye was especially patient and supportive during your visit. We’re also glad you were kept well informed about your delivery and that everything arrived on time. It’s great to hear you’re happy with the quality of your new bed. Thank you for the recommendation — we truly appreciate it!
Sleep well,
Megan at Customer Care😊🛏️
Respuesta de Bensons For Beds - Stoke350
Thanks for the great feedback Mr Vassel! So glad everything was nice and straightforward and that Tom was such a help!
We hope to welcome you back soon!
Megan at Customer Care💜
Respuesta de Bensons For Beds - Stoke350
Thank you- This made our day! We’re delighted to hear you’re pleased with the quality. Really appreciate your feedback,
Megan at Customer Care🛌
Respuesta de Bensons For Beds - Stoke350
So great to hear — thank you! 😊 Delighted everything was smooth from start to finish,
Megan at Customer Care
Lovely and friendly staff,made it easy…
Lovely and friendly staff,made it easy to find the right wardrobe and bed.
26 de febrero de 2026
Respuesta de Bensons For Beds - Stoke350
Thank you so much! 😊 Lovely to hear our team made it easy for you to find the perfect wardrobe and bed. We really appreciate your feedback,
Megan at Customer Care
Staff were very attentive
Staff were very attentive, I got the manager ,Lovely guy full of the right information, got my bed and mattress delivered exactly on time again 2 lovely guys to assemble it,im so pleased I went to bensons ,great quality at prices you expect today.
8 de marzo de 2026
Respuesta de Bensons For Beds - Stoke350
Thank you so much for your fantastic review! I’m really pleased to hear that our team were so attentive during your visit, and that the manager was able to give you all the information you needed. It’s great to know your bed and mattress were delivered exactly on time and that the delivery team assembled everything so smoothly.
Until next time, take care,
Megan at Customer Care!
Choosing a mattress
Staff at the shop were patient and explained everything about the product we eventually bought. Delivery date and time were perfect would definitely recommend bensons for beds
5 de marzo de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Stoke350
Thank you for your lovely review! We’re so pleased to hear that our staff were patient and took the time to explain everything about the product you chose. It’s great to know your delivery date and time were perfect too. We really appreciate your recommendation and your support,
Megan at Customer Care
Respuesta de Bensons For Beds - Stoke350
Thank you for your feedback! We’re delighted to hear you experienced great communication and found our staff professional. We really appreciate your review,
Megan at Customer Care
Good experience. Good price.
Polite, helpful and knowledgeable sales assistant. Good choice, we were looking for a fold away guest bed and there were several types to choose from. We found exactly what we wanted. Competitive price. Were able to deliver within one week. Delivery went well, bed taken upstairs for us.
6 de marzo de 2026
Respuesta de Bensons For Beds - Stoke350
Mr Adams,
We're happy to hear that you found our sales assistant helpful and knowledgeable. It's great you had a good choice of guest beds and found what you wanted at a competitive price with convenient delivery. Thanks for your review.
Team Bensons
Everything from shopping for a mattress…
Everything from shopping for a mattress to delivery the staff at store and delivery guys excellent.
2 de marzo de 2026
Respuesta de Bensons For Beds - Stoke350
Mr David Daniels,
We appreciate your feedback! We're so pleased to hear that you found both our store staff and delivery team excellent during your mattress shopping experience.
Team Bensons
Fantastic experience
Fantastic experience, from beginning to end. We had excellent help and service in the store to choose the right mattress. Incredibly professional service throughout, we were updated on exact time of delivery and the delivery team were great. It’s rare to have such a great retail experience.
26 de febrero de 2026
Respuesta de Bensons For Beds - Stoke350
Mrs Vickers,
We're delighted you had such a fantastic experience! It's great to hear our team offered excellent help in choosing the right mattress and provided incredibly professional service, including timely delivery updates. We appreciate your kind words!
Team Bensons
Great from start to finish
Great from start to finish.
No pressure selling. Good communication on after sales. Brilliant delivery
26 de febrero de 2026
Respuesta de Bensons For Beds - Stoke350
Clionettie,
We appreciate you taking the time to share your feedback. We're so glad to hear that you had a great experience and that you were happy with our after-sales communication and delivery!
Team Bensons
Great service Very Helpful Staff
22 de febrero de 2026
Respuesta de Bensons For Beds - Stoke350
Thank you for your great review Helen! 😊 We’re so pleased to hear you received great service and found our staff very helpful. Your feedback means a lot to us,
Megan at Customer Care
Very happy with bed and delivery
Very happy with bed and delivery, communication good.
Only problem was the about 14 week wait between ordering and delivery. We were advised of this, but it did seem excessive.
20 de febrero de 2026
Respuesta de Bensons For Beds - Stoke350
Thanks so much for your feedback! We’re really glad you’re happy with the bed, delivery, and our communication. We understand the wait felt long, and we truly appreciate your patience. Hope you’re enjoying your new bed,
Megan at Customer Care
Very helpful staff in the Hanley retail…
Very helpful staff in the Hanley retail park to buy the bed.
Bed delivered on time by helpful, polite delivery guys .
We built the bed ourselves . Everything was included , no parts were damaged or missing.
19 de febrero de 2026
Respuesta de Bensons For Beds - Stoke350
Really appreciate your feedback Mrs Young! So pleased the Hanley team looked after you well in store, and that the delivery was punctual with friendly, helpful drivers. Great to hear all the parts were there and undamaged for easy self‑assembly.
We’d love to serve you again in the future.
Megan at Customer Care
Great customer service
16 de febrero de 2026
Respuesta de Bensons For Beds - Stoke350
We love to hear it! So glad our service hit the mark for you! Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service at the store
Excellent service at the store. Staff very patient and it was no problem to take us round the various beds to look at. Pointed out where savings could be made.
16 de febrero de 2026
Respuesta de Bensons For Beds - Stoke350
We appreciate you sharing your experience! We're happy to hear that our staff was patient and showed you the various beds, and pointed out savings.
Very Satisfied Customer
The store staff were informative and relaxed. Delivery was as promised and a few days before a time slot was given and the drivers also telephoned. Fabulous service.
11 de febrero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Stoke350
We appreciate your feedback! We're happy to hear that our store staff were informative and relaxed, and that the delivery was as promised with great communication.
- Jessica at Team Bensons
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