Bensons For Beds - Telford737 Opiniones 

Excellent service in the shop to the delivery which was exactly on time and done with care. The mattress was not cheap but well worth it.

I had such an excellent experience choosing my new mattress, and I can’t thank Kerry enough for her help. She was incredibly knowledgeable, patient and genuinely interested in helping me find the right mattress for me, rather than simply trying to make a sale.

Kerry took the time to listen to what I needed, answered all my questions and made the whole process feel easy and enjoyable. Her friendly and professional approach really stood out and made such a difference.

Excellent service from start to finish, and a special thank you to Kerry for going above and beyond. I wouldn’t hesitate to recommend her and the team.

Very good service. Bed is very comfortable.

Excellent product knowledge and service. David at the Telford store was polite, knowledgeable, and sought the best deal for us regarding our requirements.

Great customer service. Very relaxed approach. Member of staff was very genuine. Not pushy at all which made for a lovely shopping experience.

Absolutely perfect couldn’t have asked for a nicer welcome. David was exceptionally helpful and very knowledgeable and understanding about my needs. He explained everything to us and worked with us through a lot of options. Can’t praise him enough. If you want to be understood and respected then please go and see David at the Telford branch as he is amazing

Our delivery and assembly from Bensons was excellent.
Dominic and James were very friendly and courteous.
They were also extremely efficient in the assembly of the bed and headboard and cleared away all the packaging leaving our bedroom immaculate. The bed looks fabulous and Dominic even showed us how to keep it that way.
This is our first purchase from Bensons and the service has been excellent from start to finish.
We highly recommend 😊

Purchased eve memory foam mattress it's rock hard nothing like I tested in-store. Hopefully it will soften soon

Very helpful and patient service given to my elderly mum who suffers with terrible back pain.

Generally very impressed with the service recieved in Telford Retail store. It was our first time buying from. The retailer.
From the moment we entered the shop, to the moment the bed frame and mattress was built. We couldnt fault anything.

Very friendly staff, very knowledgable and happy to help. Payment system online easy to use and set payment preferences, and see/amend all details needed.

We bought the Igel NanoTech 3000I. Medium in a double and Orianne ottoman in Oyster colour bedframe.
Very comfortable, amazing night's sleep so far. Perfect for what we wanted and our body/sleep needs as 30+ year old adults with minor back and joint problems.
Bed frame instructions simple to put up and good quality bed frame. Lovely soft touch material.

Delivery team kept me up to date leading up to delivery. Placed the bed in the room of my choice and was so fast unloading off the lorry.

We would definitely recommend.

A lady called Kerry assisted us with our purchase was really helpful. Even reminded me to use my blue light card saving me money thank you ☺️

Very polite and efficient thank you Ian and Paul who assembled the bed and Julie in the shop was good too

The salesman David at Telford made our experience brilliant. Very informative and allowed us to explore our options without any pushy sales tactics.

We already knew what we wanted to purchace, so it was just a matter of cost and availability. The salesmam was helpful and didn't try to force a purchase.
I had already researched the product so was well aware off what I was buying and the salesman didnt try to over-sell it to us. So we were very happyĺ with the whole service provided in store. The discount offered was through the blue light scheme, which I have membership to. So we saved a decent amount of money.

The whole process was super easy, from ordering and purchasing to delivery and installation. Everyone was very friendly, professional and communicative. I would 100% recommend.

The store is easy to navigate the staff member was excellent

This company has got to have one of the worst customer services in the country.Dont be fooled on the website " contact us on the number given numerous times any day any time never answered within 30 minutes longest 47 minutes then it rings off.Faulty bed £3.500 not interested fobbed off. Will raise a " ticket " which quote goes in a pot then someone will contact you.(Dont pay cash) once theyve got the money just sit back no urgency.No issues with actual shop just nothing there when there's a problem. IN FACT KERRY & JULIA AT THE TELFORD SHOP HAVE GONE ABOVE AND BEYOND THEIR ROLES AND HOPEFULLY BYPASSING THESE EXCUSES OF CUSTOMER SERVICE BY TAKING THE MISSING PARTS ETC FROM A BED IN STORE AND AS A RESULT WE WILL NOT BE GIVING THE BED BACK DESPITE TRADING STANDARDS INFORMING US WE ARE WELL WITHIN OUR RIGHTS.TAKE NOTE CUSTOMER SERVICES SOMETIMES THINKING OUTSIDE THE BOX AND LISTENING TO CUSTOMERS ON THE ODD OCCASION YOU CAN RETAIN CUSTOM.
WE ARE NOT INTERESTED IN CREATING" TICKETS" AS YOU CALL THEM .

Customer service was absolutely brilliant.

Great Service from first entering the store to the follow up emails and the delivery and installation 10/10

Good communication between order & delivery.