From the moment we got into the shop we had a wander then the sales staff, who was very knowledgeable about the mattress we needed for the ottoman bed. We were going to get a medium until he told us t... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónRiviera Way, TQ2 7AP Torquay, Devon, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Friendly staff not pushy and very knowledgeable about the products got my king size bed and mattress through finance, and the process was very easy and completed within 10min. Very happy with the whol... Ver más
La empresa ha respondido
The store was great. We were greeted on arrival, allowed to look around and given good advice both from the team and from the display on each bed. I would prefer though to have the delivery price m... Ver más
La empresa ha respondido
We visited the Torquay store and were warmly greeted by George. He gave us all the information we asked about, was extremely knowledgeable and not at all pushy. We could not of had better customer s... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles para dormitorio
- también en la categoría
- Colchonería
- Tienda de colchones
- Tienda de ropa de cama
Sobre Bensons For Beds - Torquay Riviera Way
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Riviera Way, TQ2 7AP, Torquay, Devon, Reino Unido
4,8
Excelente
220 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Torquay branch
Torquay branch - our mattress has only just arrived today, so I currently can't review the mattress. However, we could not rate our salesman George higher. I told him about the pressure points I had and he gave us three choices. It was great to go back and forth from each mattress as many times as we liked. Eventually we chose an I-Gel bed. George was very personable and offered great advice. He is an asset to this company and we hope this is acknowledged by Bensons for Beds. We wish you a fantastic 2026 George.
8 de enero de 2026
Respuesta de Bensons For Beds - Torquay Riviera Way
Thank you for sharing such detailed feedback! We’re delighted to hear George provided exceptional service and helped you find the perfect mattress. Your kind words mean a lot, and we’ll make sure George gets the recognition he deserves. Wishing you many comfortable nights on your new I-Gel bed and a fantastic 2026 too! We’d love to serve you again in the future.
Megan at Customer Care😊
Steve & George where absolutely…
Steve & George where absolutely brilliant, full of information & knowledge. Helped us find our perfect mattress. Talked us through the process with respect & understanding.
Well done. I highly recommend Benson for beds Torquay.
1010
Mike & Debbie young.
3 de enero de 2026
Respuesta de Bensons For Beds - Torquay Riviera Way
Thank you, Mike & Debbie! We’re thrilled Steve and George made your experience so positive. We’ll make sure they see your kind words—it’ll make their day!
We hope to welcome you back soon!
Megan at Customer Care
Very helpful staff
2 de enero de 2026
Respuesta de Bensons For Beds - Torquay Riviera Way
Thank you for your feedback! We’re delighted to hear our staff were very helpful. We always aim to make your experience as smooth and enjoyable as possible.
Take care,
Megan at Customer Care
Respuesta de Bensons For Beds - Torquay Riviera Way
We're happy to hear that you had such a wonderful experience. Thank you for taking the time to leave us this great review! Thank you for your positive review – Lauryn at Customer Care 💜
I felt that I was properly taken care…
I felt that I was properly taken care of by Jake who went the extra mile to ensure I got exactly what I needed.
30 de diciembre de 2025
Respuesta de Bensons For Beds - Torquay Riviera Way
We’re thrilled to hear Jake went the extra mile to ensure you got exactly what you needed and made you feel well taken care of. Thank you for your positive review – Lauryn at Customer Care 💜
No staff in an open store
No staff in an open store. Arrived to complete transaction of a reserved mattress. The collection date was today, so it was expected. Got to the store this morning to find no staff were there for Bensons for beds. The franchise that shares the store told me that George won't be in until 2pm, so we come back at 2.30, to find that he's still not there. I call customer services and get put through to another store (Gloucester) who were amazing. He called his regional manager and got back to me promptly, the call back was just as George turned up, no apology, just arrogance and attitude. Not even a thank you when taking my payment. We will absolutely not return to that store. Gloucester store on the other hand, we would happily travel to your store after today, thank you Gloucester ! Bensons, sort it out, we wouldn't have been the only customers being greeted by the hideous staff you have in Torquay.
13 de diciembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Torquay Riviera Way
Hi There - thank you for taking the time to highlight this and provide your valuable feedback. I am sorry to hear about this experience in store. We will look into this to make sure we are providing the best customer experience we can. I'm glad you were able to have a good conversation with another of our branches and I do hope you enjoy your new mattress for years to come! If you have any further issues - please don't hesitate to reach out - Team Bensons
The team in Torquay are great
The team in Torquay are great, they are very helpful and friendly. George answered all my questions and queries. He gave me brilliant advice and nothing was too much trouble. Would highly recommend the team in this branch.
5 de diciembre de 2025
Respuesta de Bensons For Beds - Torquay Riviera Way
We appreciate you sharing your positive experience! We're happy to hear that our team was helpful and friendly, answering all your questions and providing brilliant advice. Thanks for recommending our branch!
– Thank you, Jess- Team Bensons
The key are sales people
The key are sales people. Listening ones. And that was our case. Thank to advise we made our decision swiftly.
28 de noviembre de 2025
Respuesta de Bensons For Beds - Torquay Riviera Way
We're happy to hear that our sales team's attentive service helped you make a quick decision. Thank you for your positive feedback; we appreciate it greatly.
Thankyou for a smooth delivery and…
Thankyou for a smooth delivery and Thankyou to Ryan and Paul for doing a great job on putting my order up stairs even though that mattress was huge and heavy .
23 de noviembre de 2025
Respuesta de Bensons For Beds - Torquay Riviera Way
We’re so glad to hear Ryan and Paul made your delivery smooth and went the extra mile to get that huge mattress upstairs! We’ll make sure they know how much you appreciated their hard work. 💜
Thank you for your positive review – Lauryn at Customer Care
I can’t fault the overall service BUT!
I can’t fault the overall service. This is my second purchase recently and I was very happy to place another order. I have one criticism though. The sales person knew I was disabled, I was in a wheelchair. My wife is obviously unwell, she has cancer and has to use a walking stick. Despite this we were not informed that the bed we ordered had to be assembled. The unit was very heavy and they charged for assembly. It was delivered in 3 large packages and I was told it was self assembly. Not a good thing when we are both disabled and unable to handle these vert heavy units. I managed to get some help but it still took me most of the day to assemble and position the new bed.
20 de noviembre de 2025
Respuesta de Bensons For Beds - Torquay Riviera Way
We’re sorry to hear about the challenges you encountered with the bed assembly, particularly under the circumstances you described. Please know that we are reviewing our communication process to ensure customers receive clear and complete information regarding assembly requirements.
Your time in providing this review is greatly appreciated, and I will make sure your comments are shared internally for improvements.
Thank you,
Lauryn at Customer Care.
Great member of staff
The person that helped us with our purchase was very helpful, polite, knowledgeable and patient with us .
19 de noviembre de 2025
Respuesta de Bensons For Beds - Torquay Riviera Way
We’re so pleased to hear our team member was helpful, polite, knowledgeable, and patient throughout your visit! Providing a stress-free and supportive experience is exactly what we aim for. 💜
Thank you for your positive review – Lauryn at Customer Care
Great service
We ordered our bed in store at Torquay, the sales man was very helpful & gave us great advice.
The bed was delivered by Reece & James & I have to say they are an absolute credit to Benson. We have had several deliveries recently & been shocked by how unprofessional the staff have been but not Reece & James. They were very polite & respectful of our home, taking great care not to knock anything with the bed, mattress etc & swiftly assembled it & removed all the packaging. We have another item on order which is due Jan, hopefully it will w these guys again.
Great work
12 de noviembre de 2025
Respuesta de Bensons For Beds - Torquay Riviera Way
We appreciate your positive feedback regarding the helpful advice you received in our Torquay store. We're also happy to hear that the delivery team was professional and respectful. It's great to know they provided such excellent service.
See you next time! Megan at Customer Care 😊
Respuesta de Bensons For Beds - Torquay Riviera Way
We appreciate you mentioning our helpful staff and problem-free delivery. We are so glad you had a positive experience,
Megan at Customer Care
A wonderful service! We were helped by George who was really…
We were helped by George who was really helpful, knowledgeable and not in anyway pushy, which made the whole process very easy and pleasant.would have no hesitation in recommending Bensons.
9 de noviembre de 2025
Respuesta de Bensons For Beds - Torquay Riviera Way
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Respuesta de Bensons For Beds - Torquay Riviera Way
Wow — 10/10 for George! 🎉 We're so glad you had such a great experience. George will be chuffed to hear your feedback! Thanks for sharing, and we hope to see you again soon.
Kind regards,
Megan
Customer Care Team
The choice available in the showroom…
The choice available in the showroom and the excellent customer service.
24 de octubre de 2025
Respuesta de Bensons For Beds - Torquay Riviera Way
We're so glad you enjoyed the variety in our showroom and received excellent customer service. We love helping our customers find the perfect fit, and it’s great to hear we delivered that experience for you!
Thank you for an amazing review Michael– Lauryn at Customer Care 💜
Great advice given at the Benson for…
Great advice given at the Benson for beds store in Torquay,with no pressure to buy...glad we did .
We now sleep comfortably throughout the night,and wake up with less aches & pains we had before.
22 de septiembre de 2025
Respuesta de Bensons For Beds - Torquay Riviera Way
We're glad to hear that you received great advice at our Torquay store and that you're sleeping more comfortably! We appreciate you choosing us and your positive feedback,
Megan at Customer Care
Darren was such a helpful and…
Darren was such a helpful and knowledgable salesman - not at all pushy to make a sale but guiding me to the best product my money could buy. Excellent quality at the best price!
18 de octubre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Torquay Riviera Way
We appreciate you sharing your positive experience! We're happy to hear that our sales team was helpful and knowledgeable, guiding you to the best product within your budget.
Please feel free to recommend us to friends and family!
Megan at Customer Care
Great advice from Darren at Torquay…
Great advice from Darren at Torquay store and lovely drivers Rob and Paul who delivered our mattress.
16 de octubre de 2025
Respuesta de Bensons For Beds - Torquay Riviera Way
Thanks for the lovely feedback! Great advice from Darren and a smooth delivery from Rob and Paul—sounds like a dream team! We're so glad everything went well. Megan at Customer Care😊
Very pleasant experience all round
Easy to order and really appreciate the interest free credit.Staff very friendly and absolute brilliant delivery service. On time, kept us informed and delivery staff was friendly and attentive. Very pleasant experience all round.
15 de octubre de 2025
Respuesta de Bensons For Beds - Torquay Riviera Way
We appreciate you sharing your experience. We're happy to hear that you found it easy to order and appreciate the interest-free credit. It's great to know our staff and delivery service were brilliant, friendly, and attentive.
Thank you for your review – Lauryn at Customer Care 💜
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.