Caitlin at the Waterlooville branch worked tirelessly and patiently to help me find solutions to a complex set of bed requirements. Caitlin’s manager was also very helpful and supportive.
La empresa ha respondido
Localización
Cambiar localizaciónUnit 6a Wellington Retail Park, Hambledon Road, PO7 7FG Waterlooville, Hampshire, GB
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Consulta las opiniones de los clientes
We had a great experience at Bensons for Beds. Hasan was extremely friendly, patient and helpful. He took the time to explain in detail the benefits and features of the products we chose, without... Ver más
La empresa ha respondido
I was looking for a new small double mattress for my son. I was helped enormously by Hassan who showed us various options and my son tried both firm and medium mattresses. We chose the one he preferre... Ver más
La empresa ha respondido
Joe in the shop was very helpful and knowledgeable. He listened and understood our requirements so was able to guide us to an excellent solution. The delivery team were also very helpful and went t... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles para dormitorio
- también en la categoría
- Colchonería
- Tienda de colchones
- Tienda de ropa de cama
Sobre Bensons For Beds - Waterlooville743
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 6a Wellington Retail Park, Hambledon Road, PO7 7FG, Waterlooville, Hampshire, Reino Unido
- 2392262746
4,6
Excelente
410 opiniones
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New mattress delivery.
Staff at store were helpful and knowledgable. Delivery was prompt and we were kept informed of progress. Delivery team were helpful and friendly.
19 de enero de 2026
Respuesta de Bensons For Beds - Waterlooville743
We appreciate your positive feedback! We're happy to hear that our staff were helpful and knowledgeable, and that the delivery was prompt. It's great to know our delivery team was helpful and friendly.
Great service from start to finish &…
Great service from start to finish & well worth the wait, 😴 🛌
22 de enero de 2026
Respuesta de Bensons For Beds - Waterlooville743
We're glad you enjoyed your experience and appreciate your patience. Thank you for sharing your positive feedback with us; it means a lot!
Respuesta de Bensons For Beds - Waterlooville743
We're happy to hear that you had such a positive experience. Thank you for recommending our service to others; we appreciate it!
Great teamwork
From start to finish. Staff helpful and approachable. Nice delivery team and on time . Kept informed through out .
23 de enero de 2026
Respuesta de Bensons For Beds - Waterlooville743
We're happy to hear that our staff was helpful and approachable from beginning to end! We appreciate that you were kept informed and are glad about the delivery.
Excellent customer service in…
Excellent customer service in theshowroom. First class.
16 de enero de 2026
Respuesta de Bensons For Beds - Waterlooville743
We appreciate you taking the time to share your experience. We're so glad our showroom service met your expectations!
Very easy process and Hannah made the…
Very easy process and Hannah made the whole experience informative and straightforward
5 de enero de 2026
Respuesta de Bensons For Beds - Waterlooville743
We're happy to hear that the process was easy and informative. We appreciate you acknowledging the straightforward experience you had.
Had time to discuss options but not…
Had time to discuss options but not pushy at all
16 de enero de 2026
Respuesta de Bensons For Beds - Waterlooville743
We're happy to hear that you felt comfortable exploring options with us. Thank you for your positive feedback!
My husband accompanied me into the shop…
My husband accompanied me into the shop to have a look at the beds. My husband has limited walking and therefore it is always a very slow progress. The staff were very kind and understanding and in all it was a
very pleasant experience
19 de enero de 2026
Respuesta de Bensons For Beds - Waterlooville743
We're happy to hear that our staff showed kindness and understanding during your visit. We appreciate your positive feedback and are glad you had a pleasant experience in our shop. Thank you!
The mattress and service was fine but...
The mattress and service was fine but the additional bits are annoying. Firstly, you have to pay for delivery, even if you dont want it. I live within sight of the store and was happy to collect, but that notion was deemed as laughable... so in fact I am paying for delivery from their warehouse to their store. The sales person and delivery drivers were all nice an courteous but the post sales questonaires, the need for another app to manage your payment etc... is a nuisance.
15 de enero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Waterlooville743
We appreciate your feedback and time. We regret the delivery policy and website created frustration. We'll review these points to improve our customer experience. We value your business.
Staff were very helpful and…
Staff were very helpful and knowledgeable about the products and gave useful advice. They were friendly and understood what we needed.
13 de enero de 2026
Respuesta de Bensons For Beds - Waterlooville743
Thanks so much for your review Carolyn! 😊
We’re really glad to hear our team were helpful, knowledgeable, and able to give you the advice you needed. It’s great to know they understood what you were looking for and made the experience a positive one.
If you need anything else at all, we’re always here to help!
- Megan at Customer Care⭐
Great job helping us out.
Our experience was great the moment we walked into the shop they were there to give us advice and help with all our questions we had.
7 de enero de 2026
Respuesta de Bensons For Beds - Waterlooville743
We’re so glad you felt welcome and got all the advice you needed – that’s what we aim for every time! 💜 Thank you for your positive review - Lauryn at Customer Care
Excellent Customer Service at Waterlooville Benson for Beds
We had the pleasure of an exceptional salesperson - Charles.
He combined deep product knowledge with genuine customer care, listened carefully, answered every question. At no point did he apply any pressure just customer service. Highly recommended and we purchased there and then ……. now looking forward a good nights sleep
10 de enero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Waterlooville743
We're happy to hear that you enjoyed your experience with our team! We appreciate your highlighting the care and knowledge provided during your purchase. We are glad you're looking forward to a good night's sleep and thank you for your recommendation.
Great Customer Service
Recieved great customer service from the Waterlooville branch. Charles and the team are really friendly and helpful
4 de enero de 2026
Respuesta de Bensons For Beds - Waterlooville743
We appreciate you taking the time to share your positive experience at the Waterlooville branch. We are so glad to hear that our team was friendly and helpful! Thank you for your positive review – Lauryn at Customer Care 💜
An excellent experience today buying a…
An excellent experience today buying a new bed, Hannah gave great customer service and really took time to understand what i was looking for. Well done Bensons, well done Hannah.
3 de enero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Waterlooville743
Hi Mr. Darking, we are so pleased you are happy with your product and the experience you have received. We do hope we can be of assistance in the future. Take care!
Kind Regards
Bensons for Beds Waterlooville
The delivery team did a great job came…
The delivery team did a great job came in cracked on and shared information on how to look after the mattress
18 de diciembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Waterlooville743
We're so glad the delivery team provided a great service and helpful information about mattress care! Thank you for sharing your positive experience with us.
Keaton - Team Bensons
Rachel was so helpful when I came to…
Rachel was so helpful when I came to her looking to buy a divan and mattress - she’s so knowledgeable! I am delighted with my items. Thank you Rachel!
24 de noviembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Waterlooville743
We're happy to hear that you found our team member so helpful and knowledgeable during your divan and mattress purchase. We appreciate your positive feedback and are delighted you're happy with your new items!
A pleasant buying experience,
A pleasant buying experience,
The assistant was very informative about the different kinds of mattresses and gave good advice on all the pros and cons so we could make the right choice of bed.
22 de noviembre de 2025
Respuesta de Bensons For Beds - Waterlooville743
We're glad you enjoyed your experience. It's great to hear that our assistant was helpful and informative, providing you with the advice you needed to choose the right mattress. Thank you for your positive feedback,
Megan at Customer Care
Go see Andy, he's a good lad
I went to numerous bed/mattress shops and in every single one I was pounced upon as soon as I walked in the door, the difference with bensons for beds is I walked in they said Hi then left me to have a walk around and test out mattresses without anyone keeping on at me about them it really was a delight, I'd also like to say a massive THANK YOU to ANDY, he left me alone to have a good look and I found exactly what I wanted , then we I asked for his information or help he knew all there is to know about my mattress and also give me some great deals too,
I hope this is passed on to ANDY at your Waterlooville store.
24 de noviembre de 2025
Respuesta de Bensons For Beds - Waterlooville743
We're happy to hear that you enjoyed your experience in our store. It's great to know that you appreciated the relaxed atmosphere and the assistance you received. We will certainly pass on your kind words to our team member at the Waterlooville store. Thank you for your positive feedback,
Megan at Customer Care
Surprised by the good service.
Visited the Waterlooville store to try new mattresses. Rachel looked after us, listed to what we wanted and had tried already, then showed us three mattresses so as not to overwhelm us with info. Rachel is very knowledgeable of her subject and guided us to choose what we are hoping will be a fantastic sleep. Highly recommend Rachel and this store.
22 de noviembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Waterlooville743
We're happy to hear that you had a positive experience at our Waterlooville store. It's great to know that our team member provided knowledgeable guidance and helped you find the perfect mattress. We appreciate your recommendation,
Megan at Customer Care
Respuesta de Bensons For Beds - Waterlooville743
We appreciate you sharing your experience finding a bed. We're glad our advice was helpful during your search!
See you next time! Megan at Customer Care 😊
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