Website fine- stores doubtful I had looked on the website to identify beds that would suit our needs. Because pictures can mislead, and not wanting to order something in error- visited the Yor... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 2 Clifton Moor Retail Park, Unit 2 Stirling Road, YO30 4XZ York, North Yorkshire, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We had Angel who helped us on the day we ordered our bed and from the minute we stepped into the store to the minute we left we had a smile on our faces and could stop talking about how amazing th... Ver más
We went to look for a new mattress. Left alone for about 5 minutes, then a gentleman came over, introduced himself and said any questions I'm happy to help. Sorry I forgot his name. Anyway we t... Ver más
La empresa ha respondido
Bensons for Beds means a good nights rest. The staff in the York store explained everything to us and the purchasing system was easy to use. We received lots of messages informing us about the pro... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles para dormitorio
- también en la categoría
- Colchonería
- Tienda de colchones
- Tienda de ropa de cama
Sobre Bensons For Beds - York553
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 2 Clifton Moor Retail Park, Unit 2 Stirling Road, YO30 4XZ, York, North Yorkshire, Reino Unido
- 1904693123
4,8
Excelente
653 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The team in the York store were so…
The team in the York store were so helpful, not at all pushy and were really accommodating when we needed to move the date of our delivery. Mattresses arrived in great condition and were kept up to date with delivery times
7 de marzo de 2026
Respuesta de Bensons For Beds - York553
Thank you so much for your lovely review! I’m really pleased to hear that the team in our York store were so helpful, not at all pushy, and were able to accommodate your delivery date change with no trouble. It’s great to know your mattresses arrived in perfect condition and that you were kept well updated with delivery times throughout.
Hope to see you again in the future,
Megan at Customer Care
Helpful in store and was delivered in a…
Helpful in store and was delivered in a timely manner with no issues and was kept fully up to date. Very happy with the bed and mattress.
6 de marzo de 2026
Respuesta de Bensons For Beds - York553
Sarah,
We appreciate your feedback! We're so glad to hear that you found our team helpful, that your delivery was timely and issue-free, and that you are happy with your new bed and mattress.
Team Bensons
Respuesta de Bensons For Beds - York553
Thank you for your feedback — we’re so pleased to hear you’re finding your new bed very comfortable.
Megan at Customer Care
The whole buying experience was great
The whole buying experience was trouble free. From buying to delivery everyone was polite and helpful. There were no missing parts and the building instructions were clear.
2 de marzo de 2026
Respuesta de Bensons For Beds - York553
Tonkin,
We appreciate your feedback! We're so pleased the entire purchase was smooth, from start to finish. It's great to know our team was polite and helpful, and the instructions were clear.
Team Bensons
Respuesta de Bensons For Beds - York553
Alison Horne,
We appreciate you noting our friendly staff and the shop's presentation! We're so pleased you had a positive experience.
Team Bensons
Respuesta de Bensons For Beds - York553
Mrs Cruse,
We're so glad the young lady was helpful, knowledgeable, and friendly! We appreciate you taking the time to share your positive experience.
Team Bensons
Respuesta de Bensons For Beds - York553
Mr/Mrs L,
We're happy to hear that you received excellent service and a prompt delivery! Thank you for your positive feedback; we appreciate it.
Team Bensons
Sales team in York were great and…
Sales team in York were great and knowledgeable and not pushy. Bed is well made and very comfy. Delivery team were punctual, friendly and did good job putting it together in requested location.
1 de marzo de 2026
Respuesta de Bensons For Beds - York553
Stephen Lent,
We appreciate your lovely feedback! It's great to know that our sales team were helpful and the delivery team were punctual and friendly. We're glad you find the bed comfy and well-made.
Team Bensons
Fab experience
Craig in the store was fantastic very knowledgeable and approachable but not pushy
The delivery guys Lee and John were friendly and kept us informed of delivery time .
28 de febrero de 2026
Respuesta de Bensons For Beds - York553
Mrs Janice Strodder,
We appreciate your positive feedback! We're happy to hear that our store staff was helpful and approachable, and that our delivery team kept you informed.
Team Bensons
Respuesta de Bensons For Beds - York553
SC,
We're happy to hear that ordering online was easy and quick for you, with no issues. Thank you for your positive feedback.
Team Bensons
Great service
Very helpful, friendly and knowledgeable staff in store. Delivery went smoothly and the men were polite and informative about how to care for our new bed.
22 de febrero de 2026
Respuesta de Bensons For Beds - York553
Thank you so much for your lovely review! 😊 We’re delighted to hear that our in‑store team were helpful, friendly, and knowledgeable. It’s also great to know your delivery went smoothly and that the drivers were polite and took the time to explain how to care for your new bed. We hope you enjoy it for many years to come,
Megan at Customer Care
Respuesta de Bensons For Beds - York553
Thanks for the great feedback! Glad our sales team and manager could make your visit a good one!
See you next time! Megan at Customer Care 😊
Great customer service
Great customer services firstly from Phil at the clifton moor store. Phil was very knowledgeable and patience whilst I went round the store testing out numerous mattresses, and also I changed my mind over the style and colour of the headboard. Everything was really well explained and understandable.
Secondly the 2 men who delivered and set up the bed and headboard, were very respectful of the property and myself. They did a great job of setting everything up, and gave good advice on the mattress, bed and bedding.
An all over great experience with Bensons for beds, 10/10.
16 de febrero de 2026
Respuesta de Bensons For Beds - York553
We're happy to hear that our team was knowledgeable and patient while helping you choose your mattress and headboard. It's great to know that our delivery team was respectful and provided good advice. Thank you for your positive review – Lauryn at Customer Care 💜
Great customer service given helpful…
Great customer service given helpful advice and didn't feel pressurised into purchasing which is a big no for me but we happily purchased a new mattress plus protector and 2 pillows.
24 de enero de 2026
Respuesta de Bensons For Beds - York553
We're happy to hear that you received helpful advice without feeling pressured. We appreciate you choosing us for your new mattress, protector, and pillows.
Stewart - Bensons Team
AVOID BENSONS
We used their mattress for a week. I’VE NEVER SLEPT SO BADLY. Each night we woke up so unbelievably warm after a few hours (I’m usually always cold and it’s also the depths of winter). I kept ending up on the sofa. We switched back to our old mattress (luckily we hadn’t taken it to the tip), which confirmed it was the new mattress that was the problem. It was sold as temperature regulating.
TERRIBLE CUSTOMER SERVICE. I have asked for a refund as the mattress is not fit-for-purpose. I am not getting anywhere with this. Customer services are not getting back to me in a reasonable amount of time. All they have done is offer another mattress for a charge. We need a new mattress and will be buying one from elsewhere, but are nearly £1000 out of pocket and have a useless mattress getting in the way in our house.
To top it off, we got a parking fine when buying the mattress for overnight parking. We had visited the store during the day. I nearly cancelled the order because of this. I wish I had!!
31 de diciembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - York553
We're sorry you experienced discomfort with the mattress and that it didn't regulate temperature as expected. We also regret the issues you've had with our customer service and the parking fine. We'll investigate these concerns to improve our service. Thank you for your feedback,
Megan at Customer Care
Respuesta de Bensons For Beds - York553
We are happy to learn that you received excellent service from beginning to end. Thank you for your positive feedback.
Sold me the bed with very competent…
Sold me the bed with very competent sales lady Chloe , Delivered and assembled also by competent men . Very polite .BOLTON
8 de febrero de 2026
Respuesta de Bensons For Beds - York553
We're happy to hear that you had a positive experience with our sales and delivery teams. We appreciate your feedback and are glad everything went smoothly!
Bensons for beds - proper customer care
Made the whole experience easy from start to finish. Emma was so knowledgeable and could not do enough to help giving clear advice on products to help us chose the right mattress for us. Then when we couldn’t get the mattress into our house due to low door ways Emma again sorted us out without any fuss or recrimination. I would totally recommend Bensons to anyone, professional and true customer care from the purchase to the delivery. Shout out as well for the delivery team who took the challenge of the low door and failed delivery in their stride.
10 de febrero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - York553
We're happy to hear that your experience was easy from beginning to end. It's great to know that our team member was knowledgeable and helpful in guiding you to the right mattress. We appreciate your recommendation and are glad the delivery team handled the challenge well.
It's rare to get a good professional…
It's rare to get a good professional service from retail nowadays but Bensons for beds was first class from the sales assistants at York, the admin staff keeping us updated to the delivery guys who were great
6 de febrero de 2026
Respuesta de Bensons For Beds - York553
We're happy to hear you received first-class service from our sales and admin teams to our delivery team. We appreciate your positive feedback!
Love the bed it’s amazing
Love the bed it’s amazing. Great service from all the staff.
6 de febrero de 2026
Respuesta de Bensons For Beds - York553
We appreciate your positive feedback! We're so happy you love the bed and that our staff provided great service for you.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.