Bergdorf Goodman Opiniones 

In May 2025, I purchased a 100ml bottle of Ganymede by Marc-Antoine Barrois from Bergdorf Goodman’s official online store during a promotional event. I didn’t open the bottle immediately because I already had one in use. Three months later, when I finally did I was stunned to find it may very well be a fake.
I’ve worn Ganymede as my signature scent for over three years. I’ve used at least 10 bottles and know it inside and out. The bottle I received was not authentic and the scent was wrong, the construction was off, and it had no batch number. I provided 12 side-by-side comparison photos against other real bottles I currently own.
Bergdorf Goodman, one of only two official U.S. retailers for this brand, ignored both of my emails and refused to help when I called, citing it was past their 30 day return policy. No acknowledgment of the fact that they may have sold a counterfeit product.
So I reached out to Marc-Antoine Barrois customer service. I clearly stated I wasn’t asking for a refund or a replacement, but instead I wanted them to be aware that one of their supposed trusted retailers may have let a fake into circulation. I asked for the issue to be escalated or at least acknowledged by someone who could investigate.
Instead, I received a dismissive reply saying they “cannot confirm authenticity” of the product and that they “don’t want to give people ideas for counterfeiting.”
I felt insulted. And yet, in the same message, they claimed that if I bought from an authorized retailer, then it must be real.
That contradiction alone is shocking. If you can't or won’t verify whether your own product is real, how can you claim that everything sold through your authorized partners is legitimate?
As an admirer of Quentin Bisch's work this entire experience has been deeply disappointing. I never expected that buying a fragrance from Bergdorf Goodman, a retailer on the level of Harrods, could result in receiving a fake with zero accountability from anyone involved.

What a pathetic excuse for a company and customer service. I sent my return back on 7/21 and today is September 1 and there are still crickets regarding the status of my return. Getting through customer service is also a chore as one representative had chickens and screaming kids in the background and him taking 15 minutes to type in an order number and just hanging up without saying a word. After reaching third representative 20 minutes after that, she took my entire life history to verify my account to tell me that my items still have not arrived at the warehouse due to barcode being “hard to read”- I wish I was kidding. Now I understand why they filed for chapter 11. Needless to say I won’t be shopping there again

BG IS COMMITTING FRAUD AND STEALING FROM ITS CUSTOMERS
As I read reviews, I realize I have been another victim of fraud.
I also returned a bathing suite which I tried on once, put right back in the box in absolutely perfect condition. It showed up in a box back at my house weeks later with no explanation and had marks on it that I did not cause. I called and spoke to to 2 supervisors who told me there were deodorant stains on the suit. I DON'T WEAR DEODORANT. I asked them if they had read reviews on Trustpilot and let them know many customers have had this same experience. That if they truly cared about their customers as they say, they would read reviews and look into this problem. All I got was "They won't accept a rejected item". Who is "They"? I asked. "Returned Goods" I was told. I'd like to speak to "Them". I was told there is no phone number... Basically, we are all getting robbed by Bergdorf Goodman and I hope people stop shopping there. I will never order from them again. They are committing fraud. Will be following up to hold them accountable for committing fraud and stealing from so many people. It's shameful and unjust.

If I could give no stars I would. I went into the store on a whim and made a purchase in the cosmetics department. I had asked to have the order shipped to my home in Florida which the sales staff said would be no problem. I am still waiting two weeks later. I called multiple times and was told that someone would get back to me. They had no problem charging my credit card!!! Where is the Bergdorf that I knew and loved????

Terrible customer service! They’ve charged for a return on my PayPal account without my consent! Terrible! Terrible! I never ever more will but from them and don’t recommend it to anyone!

If I could give them no stars, I would. I returned a Chloe bag because Bergdorf sent me the wrong bag. The package left my hands, was scanned at the FedEx facility and never made it back to them. I have gone rounds and rounds with both FedEx and Bergdorf and they’re both pointing the finger at each other. In the meantime, I’m still on the hook for the $900 bag that they refuse to refund me for. From the looks of these reviews, I’m not the only one. Shameful for a high end store…..

I printed out a return label and mailed the item back several weeks ago. Yesterday , I received a package with an empty box from NMG group, which is part of Bergdorf’s, with no explanation. They did not provide a refund and the sandals were definitely in the box when it was shipped.

An item I returned to Berdorf was likely lost by FedEx and Bergdorf refused to issue a refund since they are not in possession of the returned item, even though I used the return shipping label that the store provided and charged me $10. Bergdorf should resolve it with FedEx directly rather than withhold a customer's refund.

I gave them 1 star but if I could I wouldn’t give them a star at all. I have purchased several items from them over the years and never had a problem if I had to return an item. I made a purchase of a Chloe blouse on June 5, 2025. After receiving it and trying it on I decided it wasn’t for me so I returned it on June 22 via UPS since I purchased it online. I had totally forgotten about the return until I got the blouse back on July 31, 2025. I contacted the customer service and was told my return wouldn’t be honored and that the blouse was worn. I explained that I have never worn the blouse and the tags are attached to the blouse. I also asked why no one contacted me if there was an issue with my return only to have the supervisor tell me in a very rude manner that he didn’t know why they didn’t contact me but it doesn’t matter since the decision by their return department is final.
Just beware that when you spend your money at Bergdorf Goodman online that even if you return your item in an unworn state, tags attached and within 30 days their sales department will lie and say the item was used to keep your money. My advice is to go directly to the vendor which is what I will be doing.

I am absolutely outraged by my experience with Bergdorf Goodman. I ordered a pair of Manolo Blahnik shoes that arrived in a clearly used condition. The soles were visibly dirty, showing unmistakable signs of prior wear or having been tried on. I didn’t even try the shoes on myself since this was a duplicate order—I had already received the exact same pair from another retailer just two days earlier.

I returned the shoes immediately, on the very same day, and informed Bergdorf Goodman in writing about their unacceptable condition. Instead of taking responsibility, they refused to accept the return, absurdly insisting that the shoes were shipped new and accusing me of wearing them. This is a blatant lie and an outright refusal to acknowledge their mistake. They failed to provide any proof—no pre-shipment photos or inspection documentation—that the shoes were ever shipped in new condition.
This behavior is downright disgraceful and completely unacceptable. Bergdorf Goodman shows zero respect for their customers and has absolutely no integrity when it comes to standing behind their products. Their blatant deception and refusal to take responsibility prove they care only nothing about honesty or quality. I warn everyone to steer clear of this company. Their business practices are rotten, and their customer service is an absolute disgrace.

Horrible Exchange Dept - I ordered a $1500 dress and returned it promptly because it was too big. They received the return June 26th - as of July 22nd the return department has not responded to customer service regarding the refund. I was told by customer service this happens from time to time. I have now gone to BBB

Horrible customer service. I received a $1,500 Chloe bag from Bergdorf. I didn't like the color and wanted to return for a different color. I processed an online return, received a return shipping label and physically dropped off the package at Fed Ex and received a drop off receipt. Neither FedEx or Bergdorf have any tracking information. Bergdorf won't file a claim with FedEx because they said I still have the package. The package that I physically dropped off and received a receipt? NOT!!!! They won't even try to assist and keep telling me to call FedEx, who tells me to call Bergdorf. These people are the WORST. The customer service reps are also the WORST. This never happens with Nieman's of Saks. Never buying anything from this store EVER!!!

I received an item that was totally defective. They wouldn't even care to help or assist. Horrible attitude couldn't care less what the customer had to say. What an awful experience

sᴛᴇᴀᴅʏ ᴀɴᴅ ᴛʀᴀɴsᴘᴀʀᴇɴᴛ ᴇxᴘᴇʀɪɴᴄᴇ

I ᴋᴇᴇᴘ ᴛᴇʟʟɪɴɢ ᴘᴇᴏᴘʟᴇ ᴛʜᴀᴛ sᴜᴄᴄᴇss ɪɴ ғᴀɴᴀɴᴄᴇ ᴅᴏᴇsɴᴛ ʜᴀᴘᴘᴇɴ ᴏᴠᴇʀɴɪɢʜᴛ. Iᴛs ᴀʟʟ ᴀʙᴏᴜᴛ ᴍᴀᴋɪɴɢ ɪɴғᴏʀᴍᴇᴅ ᴄʜᴏɪᴄᴇs ᴀɴᴅ sᴛᴀʏɪɴɢ ᴘᴀᴛɪᴇɴᴛ ᴡɪᴛʜ ᴛʜᴇᴍ ᴇxᴘᴇᴄɪᴀʟʟʏ ɪɴ ᴛʜᴇ ᴍɪɴᴅsᴇᴛ ᴏғ 2025.

( Bluevestapty Iɴᴠᴇsᴛᴍᴇɴᴛ ᴘʟᴀᴛғᴏʀᴍ) ʜᴀs ᴀʟɪɢɴᴇᴅ ᴍᴇ ᴘᴇʀғᴇᴄᴛʟʏ ᴡᴇʟʟ ᴡɪᴛʜ ᴍʏ ɪɴᴠᴇsᴛᴍᴇɴᴛ ɢᴏᴀʟs. Vᴇʀʏ sʜᴏʀᴛ ᴛᴇʀᴍ ʙᴜᴛ ᴄᴏɴsɪsᴛᴇɴᴛ.

Tʜᴇ ᴘʟᴀᴛғᴏʀᴍ ᴏғғᴇʀs ᴛᴏᴛᴀʟ ʜᴀɴᴅs-ᴏғғ ɪɴᴠᴇsᴛᴍᴇɴᴛ ᴏᴘᴛɪᴏɴs ᴛʜᴀᴛ sᴜɪᴛᴇs sʜᴏʀᴛ ᴛᴇʀᴍ ғɪɴᴀɴᴄɪᴀʟ ɢᴏᴀʟs ᴡɪᴛʜᴏᴜᴛ ᴀɴʏ ʜᴀssʟᴇ

ʀɪsᴋ ᴇxɪsᴛ, ʙᴜᴛ sᴏ ᴅᴏ ᴛʜᴇ ʀᴇᴡᴀʀᴅs ɪғ ʏᴏᴜʀᴇ ᴄᴏɴsɪsᴛᴇɴᴄᴇ ᴀɴᴅ ғᴏʟʟᴏᴡ ᴛʜᴇɪʀ sɪᴍᴘʟᴇ ɪɴᴠᴇsᴛɪɴɢ ʀᴜʟᴇs.
I ᴡɪʟʟ ᴀʟᴡᴀʏs ʀᴇᴄᴏᴍᴍᴇɴᴅ!

I ordered a dress from Bergdorf Goodman for my daughter’s wedding, which is still seven months away. When it arrived, I didn’t thoroughly inspect or photograph it, but I did try it on once for just a few minutes at home. I didn’t love the fit or look, so I returned it promptly with all original tags still attached.
Weeks passed and I noticed I hadn’t received a refund. When I called, I was told the return was rejected due to "stains" on the dress and that the item would be sent back to me. I was shocked. I wore it for less than five minutes inside my home and absolutely did not stain or damage it.
I respectfully escalated the issue, but their customer service was completely unyielding. This is incredibly frustrating and feels unjust. For comparison, I recently ordered and returned two dresses to Neiman Marcus without any issues—and the third one I kept.
I’m still trying to resolve this, but at the moment, BG has my money and apparently, they are send me a dress I don’t want. Very upsetting and disappointing experience.

I ordered a pair of $1225.00 Manolo Blahnik 90mm Hangisi Pumps for my wedding day this coming October. They arrived dirty, worn and damaged. When I tried to return them, they wouldn't accept them because they were worn and damaged. I should have known when it said "last one in stock" online.

Bergdorf Goodman literally scammed me.
Taking my money and sending me something that was dirty and used and then saying it was my fault when I tried to get my money back. It's truly despicable and disgusting. Never in my life, have I ever ordered something, worn it and then tried to return it. If you ever order online from BG, I recommend taking a video of you unboxing it so that you have proof of what they send and its condition.

Received pants that had bodily fluid on it. I was offered a 10% off discount for the trouble. How despicable of them to continue to sell me on keeping the item when I was clearly upset that I received something beyond disgusting. I paid $350 for silk pants and they really think I want a discount to make it better? They said for cleaning fees. I urge you to have better standards for yourself and not buy from this company. They’re low class and trash. I’ll take my business to their competitors who actually know how to do their job and offer good customer service. Let’s see how long it now takes to get a refund which from reading the reviews seems like a lifetime.

I cannot believe what I am reading in these reviews. I had the exact same, terrible, experience. Bought a size 10 skirt. It was too small. Ordered the 12 the same day. It did not fit right. Returned both via Fed Ex. Was credited for the 12 immediately and when I called to find out about the other, was told the warehouse said the size 10 skirt was worn. I have been fighting for 2 months. I took the skirt to the store and the customer service agent said it had NOT been worn. Had all the tags and creases from being folded in the box. I won the dispute because Chase had my back and I had photos, emails, etc. I will never buy from them again. I could not believe the poor customer service and accusations. Never in my life have I worn something and returned it. Nordstrom, Farfetch, Ssense all the way in the future.

I ordered Veronica Beard Sandals because of description on website saying lining leather, sandals leather, imported. They are made in China and totally plastic. I do not trust any more writing on Bergdorf Goodman item descriptions.

I wished I had read the reviews from Bergdorf Goodman before I purchased a $700 dress. On my return and waiting for my refund-- I too was told that the dress was dirty and had perfume smells on it. First I took very good care of the dress at home and in the shipping of the dress back-- and guess what-- I don't wear perfume! The store sent the dress back to me in a dirty box with no information inside, very wrinkled and no perfume or any odor at all on it. It didn't even look like the dress I had sent them!! Sounds like this once very reputable store is running a scam!!! Especially if this is happening to so many people. I was out $700 from their false allegations. I have sent many dresses back to Nordstrom, Saks, Macy and many of the high end stores and this has NEVER happened to me. Again if this is happening to others it should be a Red Alert and investigated. I am still stunned at this strange and fraudulent procedure I experienced on my return. They know what they are doing! So sad! I will never order from them again, First time and never again.