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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have been ordering tiles from Ella who manages Bert and May’s Clifton showroom for several months and am hugely impressed and grateful for her fantastic service. Cheerful, polite, pro active and... Ver más

Valorada con 1 estrellas sobre 5

The saga continues with this shambolic of a company after being promised tiles would be delivered with not a problem 24/6/2026 no messages to confirm firm this after being told , phone todo and the wo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Having previously purchased a whole batch of reclaimed tiles 2 years ago for a project that was to be completed in two stages, we were dismayed to find we were 60 tiles short when we finally got to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

A wonderful colorful jade tile with a white star sample arrived and absolutely thrilled me. I then spoke to super helpful Millie who answered all of my questions, some of them quite technica... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de decoración e interiorismo

Escrito por la empresa

Bert & May specialise in handmade cement and glazed tiles. We also sell reclaimed tiles, terrazzo and marble. We are passionate about interior design and bringing a raw, honest aesthetic to your project.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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Ha contestado el 80% de las opiniones negativas

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4,4

Todas las opiniones

(1157)

10 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Very nice tiles that look the part but…

Very nice tiles that look the part but a rubbish returns policy for any surplus boxes.

*22 Oct 2024 update*

Upgraded the review after Bert and May agreed to refund the spare box of tiles and even organised for them to be collected.

19 de septiembre de 2024
Opinión espontánea
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Respuesta de Bert & May

Hi Tom - sorry to read your review. If you could please contact our customer service team at help@bertandmay.com with the order details, we will certainly look into this further for you.
Bert & May

Valorada con 5 estrellas sobre 5

Great customer service….called…

Great customer service….called them….they called back with info and sorted samples to be sent out!

12 de septiembre de 2024
Logotipo de Bert & May

Respuesta de Bert & May

Great to hear our team were prompt in responding to your needs. Thank you for taking the time to write a review
Bert & May

Valorada con 5 estrellas sobre 5

Lovely tiles

3 de septiembre de 2024
Logotipo de Bert & May

Respuesta de Bert & May

Really sorry to read your review. I have requested our customer service team contact you to update you regarding your sample order.
Bert & May

Valorada con 5 estrellas sobre 5

Sue in customer service was brilliant

Sue in customer service was brilliant. She realised I hadn’t bought the correct installation products for the encaustic tiles and contacted me and added to order with free delivery as the tiles had already shipped.

2 de septiembre de 2024
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Respuesta de Bert & May

Thank you for your great review. Your kind words will be passed on to Sue, and great to hear we could help
Bert & May

Valorada con 5 estrellas sobre 5

Artisanal products that are beautiful…

Artisanal products that are beautiful and unique with professional advice and design guidance

22 de agosto de 2024
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Respuesta de Bert & May

Thank you for your fabulous review and super to hear you love your beautiful tiles.
Bert & May

Valorada con 5 estrellas sobre 5

customer service at London showroom brilliant

Nell who was based at the London showroom was incredibly helpful and guided me through the process to come to a purchase decision

26 de agosto de 2024
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Respuesta de Bert & May

Thank you so much for your review, we will be sure to pass this on to Nel

Valorada con 5 estrellas sobre 5

Ordering some tile samples

Ordering some tile samples. They came really quickly and once I’ve decided, I will be ordering again. Very well packaged and lots of care and attention

25 de agosto de 2024
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Respuesta de Bert & May

Fabulous review - thank you very much
Bert & May

Valorada con 5 estrellas sobre 5

Exudes quality

Ordered four sample tiles which arriving good time. Excellent quality, good depth of colour. Not yet decided on final choice but initial Comms with Bert & May were very good and experience to date very positive.

16 de agosto de 2024
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Respuesta de Bert & May

Thank you very much for your super review. Please do not hesitate to get in contact with our team if you need help towards you making your final decision.
Bert & May

Valorada con 5 estrellas sobre 5

Perfect service

Perfect service

7 de agosto de 2024
Logotipo de Bert & May

Respuesta de Bert & May

Thank you for taking the time to write a review
Bert & May

Valorada con 5 estrellas sobre 5

A company that is respected because of it's integrity.

Kind,understanding and helpful employees. The owner should be proud of them. Top notch customer service. These folks go the extra mile for their customers. Outstanding and unique products with great quality. My shopping experience was impressive. My tile is so beautiful. Thank you, Bert and May.

6 de agosto de 2024
Logotipo de Bert & May

Respuesta de Bert & May

Thank you so much for your very kind words and for taking the time to write a review. Your comments will be passed on to the team
Bert & May

Valorada con 3 estrellas sobre 5

Postage a ridiculous amount

I thought the choice of tiles are excellent BUT I only want a few tiles for a small cloakroom splash back the postage was more than the tiles over a £100 for postage.

3 de agosto de 2024
Logotipo de Bert & May

Respuesta de Bert & May

I am sorry to read your comments. I have requested our customer service team contact you regarding the issue
Bert & May

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