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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Called to order items over the phone,the Technical Department - Chris & Sales Department - Tracy were both extremely helpful in helping a novice get the right items (Chris) and then deal with payment... Ver más

Valorada con 1 estrellas sobre 5

Stock showing as available next day. Email sent after order processed with tiny print stating stock not available. Happy to take money instantly, have to wait days to get money back. In this da... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

They are like the Amazon of the plumbing supplies world, but unlike Amazon, BES has quality control. I've bought loads from here, and I've never had anything that wasn't well-made and fit for purpose.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Every conceivable plumbing component next day. How do they do it? Prices are very fair too. e.g. a fairly standard nylon pipe connector as you would expect, less than 50p, but on famous auction site f... Ver más

La empresa ha respondido

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4,4

Excelente

TrustScore: 4.5 sobre 5

726 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 90% de las opiniones negativas

Suele responder en menos de 2 semanas

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4,4

Todas las opiniones

(726)

47 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent

Excellent. I ordered the wrong part. It arrived very quickly. Once I realised I was able to easily send it back. Very much appreciated

20 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer service is fantastic

Customer service is fantastic - Beth responded to my order straight away and was very courteous - advising a next day delivery - 10/10.

Always an easy experience when Ordering from BES.

19 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great

Easy to find what we needed, Next day delivery and helpful aftersales!

1 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to sort out when it goes wrong

UPDATE: Called earlier because I couldn't find something on their site - had to hang up while waiting to speak to someone (another thing came up)... a few hours later, they called me to see if there was anything they could do to help. Top marks (again!)

I judge a company based on how they perform when things go wrong. The initial delivery, was screwed up by DPD, however BES immediately looked into it and arrange for replacements to be sent out ( including giving me the option for receiving them on a Saturday, which was rather nice). When I received the replacements, I discovered one item still outstanding, which may very well have been my error-with no fuss whatsoever, they arranged for a second parcel to fulfill the remaining order even though the error was very likely my error. Everything was communicated very clearly, and it was genuinely very easy to sort out. Top marks.

12 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Customer Service

I ordered delivery to the wrong address and called to ask for assistance - Tracy could not have been more helpful and efficient - great experience and excellent customer service - Thank you

11 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beth C 😝

Beth C was extremely helpful and handled my request within minutes. Her efficiency and professionalism made the whole process quick and stress-free. Thanks so much, Beth C 😝!

9 de junio de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great customer service from Beth!

Great customer service from Beth!

Only giving 4 stars as we had to go on a little goose chase for our order being delivered to the wrong place, but luckily with Beth's help we managed to locate it. Never had an issue with BES - always great products, delivery & now hands on customer service.

22 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very happy with the press gun

Very happy with the press gun, first class piece of kit which will save using heat to do my work. Ordering couldn’t have been easier and delivery was quick. I have used BES for many years and have never had any problems, highly recommended

12 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful company

Awful company. Mis-sold me a gas supply years ago. Sadly they’d rang and promised a price over an un-recorded call then call back with the contract over a recorded conversation. It took me 3 years to get out of contract and even at the end they tried to rip me off. Thankfully citizens advice and the energy ombudsman got involved. Avoid at all costs.

1 de mayo de 2025
Opinión espontánea
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Respuesta de bes.co.uk

This has been posted against the wrong company in error and so we have requested that it is removed from our account.

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