The Costello Group  Opiniones 

I recently found my 'not so old' electric fire had stopped working after not using it for several months. Faced with the fact of spending several hundred pounds to replace it, I contacted Bespoke fires and they suggested, although well out of warranty, to buy an extended warranty. This I did and the fire was replaced quickly with the same model.
Excellent customer service with real pleasant people. Should be congratulated.

Excellent Customer Service from Jay @Bespoke who provided a multitude of videos to answer my question about loading my new Costa 2000

Visited the showroom today, lovely showroom, excellent choice of fires, great friendly service, explained all the different types of fires in stock, can't wait for our delivery of our new media wall fire. Definitely recommend.

Had a slight issue with the fire place that is now out of warranty. Rang the service desk on the Monday, and received all the help I needed. By Wednesday part arrived Fireplace back on and all working as if new. Very happy, and wife now happy. Thank you very much Katie and Bespoke Fireplaces

I contacted Bespoke Fireplaces because our electric fire ( which we bought from a local supplier) had stopped working. The fire was out of warranty so I bought the parts required. They arrived two days later, they also sent me a link on how to swap the PCB. I have just done it and the fireplace looks fantastic once again. I cannot thank Bespoke enough. They were very helpful and courteous on the phone. I would highly recommend them.

Great show rooms,very helpful staff,fitting was great very professional,soo happy with our new fire ,would definitely recommend to friends,one of my family has purchased a fire as well

Great product and delivery, had an issue 2 years down the line, initial response I was slightly dissapointed in, however following a telephone call from the MD and a fantastic response, I have to say, they are a class act. Brilliant.

So happy! Colin & Matthew were so helpful. Also made sure I didn't miss the summer sale discount, as I nearly did, amazing, thank you! Great experience from the start to the finish. When I had to postpone the delivery few days before (due to an extra work shift), they kindly found more suitable date straight away. Delivery timeslot texted day before, a phone call with half an hour heads up from the team and fireplace brought inside and very safely packaged - and everyone was very polite along the way. Fireplace looks amazing, can't wait to have it fitted! Thank you all for a wonderful, straightforward experience!

Just wanted to say how happy I am with this company, from the moment I called regarding a inset fire to delivery it has been faultless.
The delivery was exactly as planned, the driver couldn't be more helpful insisting on carrying the fire to the fireplace (very heavy box) so well done to him.
Also high praise to Collin & James there salesman for help and support all the way.. 👍
It's to easy nowadays to complain about service, so it's only fair to praise a company when they get it right.. Well done..!
Terry (Stoke-on-Trent)

Arrived well packaged and was a great price
Slight hum whilst it's on .
Logs look abit too fake but the crystals and stones are good

Excellent service from beginning to the end result. Thanking all staff. Will use this company again.

Purchased a fireplace from Bespoke and they made the hearth to fit our previous fireplace so no need to replace the flooring. Initial problem with the delivery but soon rectified and the fireplace is beautiful. We are so pleased with it. Customer service was excellent problem resolved very quickly. Would highly recommend this company. Also brilliant fitting by Alan the finish was excellent. Thank you all.

Recently got a fireplace delivered. Beautiful fireplace and great service from the team. Smooth from start to finish. Would highly recommend!

Great product and service. We bought the Costello Suite 640 HD+ and we’re absolutely delighted with the look and quality of the fireplace and the electric fire.

The staff were very helpful and definitely went the extra mile to help us. Our delivery was on time and we are very pleased with the fire

Excellent communication without being pushy. We were looking for a wider panoramic fireplace with a proper surround and mantelpiece. There are not many options on the market with this width. It looks fantastic and everyone has commented on it.

So happy with our Denver fireplace, it looks beautiful. Service was great from start to finish, definitely recommend.

Absolutely incredible service. We got our fireplace delivered and due to delays our end it wasn’t fitted until 8 weeks later however it was so worth the wait! It is made beautifully! I knew exactly what I wanted and searched for months and then when I found this I just knew it would be perfect and it really is!
The delivery as well was exceptional. The 2 gentlemen who delivered it were so kind and polite and jovial even though they had been on the road for 12 hours at this point and it was pouring with rain and we are a hard house to find! Amazing service all round thank you’