So I was in need of a carry-on suitcase right? Well with me being me, I decided to take the most challenging route possible. When I discovered of Pokémon themed suitcase that was available only in... Ver más
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Consulta las opiniones de los clientes
Votre service m'est très utile, car il me permet de continuer à acheter les articles dont j'ai besoin pendant mes déplacements professionnels. Il m'arrive de voyager longtemps et j'apprécie que vous p... Ver más
La empresa ha respondido
Tried to ship 4 bottles of wine from France to UK - parcel from grower refused by BetweenBox because hidden away at number 20 in their list of prohibited items on their FAQs is ... alcohol - 70 euros... Ver más
La empresa ha respondido
It took three working days for BetweenBox to process my package after it arrived at their warehouse. I wish it could be quicker. Their shipping options are decent. I was able to get a mounted archer... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Reshipping company from France & Europe, Personal Shopper, Parcel Forwarding & Consilidation Service.
Información de contacto
57 Rue Camille, 69003, Lyon, Francia
- +33766556501
- betweenbox@gmail.com
- www.betweenbox.com
4,2
Muy bueno
407 opiniones
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
No need to fear
So I was in need of a carry-on suitcase right? Well with me being me, I decided to take the most challenging route possible. When I discovered of Pokémon themed suitcase that was available only in France, I decided now might be a good time to finally try out this shipping proxy thing I've heard so much about. That's how I ended up at betweenbox.
Once I read through the FAQ and played around on the website, I decided to place an order. Although the website might need a user interface facelift, their customer service is what I'm actually here to talk about.
Nowhere else have I encountered this level of kindness and helpfulness. Mona, the name of the person who works for betweenbox, floored me with her advanced customer service skills. Everytime I had a question because I was nervous due to never using a proxy service before, she was moments away from responding despite living on the other side of the Atlantic. By the end of our email exchanges, I felt comfortable enough to tell Mona details about me such as I'm getting married soon, and she decided to help me out with shipping costs after an initial shipping mixup happened. I count myself as blessed for having worked with Mona and the rest of the team.
Overall, if you're wondering whether you should use betweenbox or not, DO IT. It will be a smooth worthwhile experience likely filled with amazing customer service.
1 de febrero de 2026
Opinión espontánea
This is the best service I've ever had…
This is the best service I've ever had in my life for several reasons: They answer every question in a timely manner, even the smallest thing, they answer in the nicest and most courteous way, they help and explain every question in the most detailed way, and you really feel that whoever provides service does it with great love and not because it's what they have to do.
17 de enero de 2026
Opinión espontánea
Fantastic service
Fantastic, super responsive, more than happy to communicate with you. Expensive but more than worth it for the excellent service. 100% recommend.
13 de enero de 2026
Opinión espontánea
Destroyed collectible. Opened and devalued product
Opened and devalued product. Claim that “all packed will thoroughly checked”, except they go beyond what is needed to the point they destroy products.
26 de agosto de 2025
Opinión espontánea
Mona is always super helpful and…
Mona is always super helpful and responsive!!! Great service
22 de agosto de 2025
Opinión espontánea
Respuesta de BetweenBox
Merci infiniment, Zara – smooth service and happy customers make for a perfect day! 😎
It was an absolute pleasure assisting you, and I’m so glad I could help make things easier.
Here at BetweenBox, we believe great service is built on trust, attention to detail, and — most importantly — truly listening.
I’ll be sure to share your kind words with the whole team.
We’re always here for you!
Warmly,
Mona 🧡
BetweenBox
Very efficient and friendly
I have used this service for a while now, and always have a great experience. They are responsive to messages and very friendly. Highly recommend them for forwarding items.
28 de julio de 2025
Opinión espontánea
Respuesta de BetweenBox
Hi Joseph,
Your words deeply touched us — thank you so much for your trust, kindness, and wonderful 5-star review. It means more than you know!
We're truly honored that your experience with BetweenBox has been consistently smooth, responsive, and warmly supported. Clients like you — That’s our secret alchemy for loving what we do. Merci! 👑
With heartfelt gratitude and a whisper of Parisian elegance,
❤️ Mona
The BetweenBox Team — where every detail bears our signature attention.
We had some questions regarding…
We had some questions regarding consolidating various packages being shipped to us in the United States. The staff was super helpful, responded very quickly, and, most importantly, took 100% care of the issue. We would highly recommend them to anyone!
18 de julio de 2025
Opinión espontánea
Respuesta de BetweenBox
Bonjour Taso,
Fast, attentive service and 100% care — this is our promise, and we’re truly delighted that you felt it. What a pleasure it is to read your kind words! Thank you for the ❤️ and for sharing such thoughtful feedback. Nothing brings us greater joy than ensuring that every detail is handled with precision and care — from consolidation to delivery.
Always here for you,
😊 Mona | BetweenBox
Reliable and quick Parcel Forwarding…
Reliable and quick Parcel Forwarding Service.
Used it two times, everything was fine. 👍
26 de junio de 2025
Respuesta de BetweenBox
Bonjour Marco,
Thank you so much for the awesome 5 stars and your kind words!
We’re so pleased to hear that everything went smoothly. It’s always a pleasure to have you with us —
An honor to serve you, and remember, we’re just a click away from your next shipment. ❤️
Warm regards,
Mona | BetweenBox Team
Respuesta de BetweenBox
Short, sweet, and simply wonderful—Catalin, thank you so much for your trust and support.
À très vite, pour un nouveau chapitre de confiance. 😊
Avec toute ma gratitude,
Mona | BetweenBox
A+ Communication and Service
Ongoing communication provided ease & peace of mind with my first shipment from BetweenBox.
Items arrived promptly in perfect condition.
2 de junio de 2025
Respuesta de BetweenBox
We love it when we can make things beautifully simple, Jemma!
Deepest thanks for your wonderful feedback! We truly appreciate your kind words and are delighted to hear that your first shipment brought you both peace of mind and perfection. It’s fantastic to know that your experience with us was effortless and reassuring from start to finish.
At BetweenBox, we love our work and value our customers—it's a winning combination! 😍
We’re committed to keeping things simple and always putting our customers first.
À très bientôt, for more seamless moments. ❤️
With warm appreciation,
Mona l BetweenBox
Respuesta de BetweenBox
Bonjour,
Everything arrived just right—exactly how we love it! 🎁 Thank you sincerely for your lovely note and for allowing us to be part of your special gift moment. It’s always our pleasure to turn parcels into little joys.
À bientôt—with care and always with joy. ❤️
Toujours à votre service,
Mona | BetweenBox
Respuesta de BetweenBox
Bonjour Kitsune,
Perfectly secure and on time — exactly as it should be, and just how we love it.
Thank you so much for your warm words, Kitsune. We’re always here for you. 😊
À très bientôt,
Mona | BetweenBox
Just my two cents
I've used their services 3-4 times so far to have items purchased locally in France and then shipped to the UK. The packages took up to a week at most to arrive and the contents were always intact. The pickup request & the personal shopper features come in handy if the item can't be delivered straight to the warehouse address for whatever reason. If your order can only be delivered to a pickup point that's not included in their list but it's still nearby, they will still collect it for you as long as you send them an email and explain your situation. The 60 day free storage is also great. That's what sets them apart from other competitors. However, the shipping costs are double in comparison which doesn't sit quite right with me. Also, unlike other companies, they don't provide an option on your dashboard to check your order/shipment history. Once your parcel has been processed/sent to you, it's gone from the system.
13 de mayo de 2025
Respuesta de BetweenBox
Hi Alin,
Merci beaucoup for your continued trust across 3–4 shipments and for taking the time to share such thoughtful feedback! We’re genuinely grateful you’ve experienced our UK delivery speed, pick-up flexibility, and 60-day storage as true advantages. Oui, that’s the heart of BetweenBox. 😊
Thank you also for pointing out the concerns around shipping costs and dashboard visibility—we completely understand your points, and your feedback is both fair and deeply appreciated. Your observation on pricing is especially valued. These costs are indeed aligned with the high level of care, reliability, and dedicated service we aim to provide with every shipment.
Here’s what that includes:
• Repacking Precision: Reducing parcel volume by ~30% to lower shipping fees,
• Customs Expertise: Transparent declarations to prevent duty surprises.
• Guaranteed Handling: Insured transit from pickup to delivery.
We truly appreciate honest feedback like yours—it helps us grow. And we’d love to make things even better for you:
-Let’s do a VIP Cost Audit: We’ll compare your full landed costs (including free storage + damage prevention) vs. competitor alternatives.
-Our upcoming "La Mémoire" dashboard will soon archive all your past shipments for easy access!
Thanks again for being part of our journey. We're always here when you need us.
With heartfelt gratitude,
❤️ Mona & the BetweenBox Team
Where every detail bears Parisian care
Recommend!
I’ve used BetweenBox multiple times and every time has been a smooth process. My items are always handled with care. I’d recommend!
12 de mayo de 2025
Respuesta de BetweenBox
Bonjour Renee,
What a lovely note — your words, your stars, your support have our entire BetweenBox team glowing with gratitude! Merci infiniment.
We truly love hearing it 😍 — especially when the experience feels effortlessly smooth, and every parcel arrives wrapped in the care we pour into our work. When discerning clients like you return again and again, it gently whispers: we're building something meaningful. And that something is trust.
We look forward to seeing you again soon for more exceptional moments.
With heartfelt thanks,
Mona | BetweenBox ❤️
Trustworthy
Very reliable service and can be trusted, customer service is very prompt and you get pictures of your items arriving safe - they also repackage securely and priced reasonably!! I left a more detailed review - but this is one of few very genuine services because a lot of the ones promoted online are promoted by bots with false reviews - Between Box is legitimate and really good at what they do.
25 de abril de 2025
Respuesta de BetweenBox
Dear Ammie,
What a joy to read your warm words — they truly mean a lot. Thank you! 🙏
Every time we see your name, we know we’re preparing more than a shipment—we’re continuing a story built together. Your latest review is another chapter woven with trust and appreciation.
Merci beaucoup — your trust isn’t just an honor; it’s a responsibility we deeply cherish. 💌
We’re grateful not only for your loyalty but also for how you’ve shared your experience, helping others see who we truly are: genuine, reliable, and committed.
Your recognition of our authenticity in a noisy world is a gift we hold close. You’ve captured not just what we do, but why: ensuring every package is a promise kept. From prompt replies to secure repackaging, every detail reflects our commitment to you.
Merci infiniment — à bientôt pour d’autres voyages élégants.
Mona 😊 | BetweenBox
The problem of BetweenBox
The problem of BetweenBox is that after you would send a forwarding instruction, you can't see any history. In fact, I try to point out that the items which hasn't been delivered, they went missing because there is no management.
24 de febrero de 2025
Excellent
Excellent! Arrived way faster than they estimated and communication was perfect. Will use again!
24 de marzo de 2025
Respuesta de BetweenBox
Bonjour Anna,
Thank you for another wonderfully smooth chapter—made possible by you! 😊
Your note glows just like those five stars, and each word is deeply valued.
Merci infiniment for highlighting the details that define BetweenBox: speed, precision, and warm communication—right on time.
With heartfelt thanks, 💖
Mona | BetweenBox
Un service unique et pratique
Votre service m'est très utile, car il me permet de continuer à acheter les articles dont j'ai besoin pendant mes déplacements professionnels. Il m'arrive de voyager longtemps et j'apprécie que vous puissiez conserver de petits articles pendant plusieurs mois, puis regrouper l'envoi et me l'expédier partout dans le monde. Mes articles sont arrivés en excellent état. J'apprécie vraiment votre service unique.
24 de marzo de 2025
Respuesta de BetweenBox
Bonjour Anna,
Quelle joie de lire vos mots ✨. Ils ressemblent à un véritable voyage gracieux et enthousiaste.
Merci de nous avoir fait confiance pour accompagner vos découvertes aux quatre coins du monde.
Votre message nous touche plus que vous ne l’imaginez. ❤️
Avec toute ma gratitude,
Mona | BetweenBox
Two parcels consolidated and shipped to Ireland
I needed some parcels to be shipped from France to Ireland. It was clothes for kids from shops that won't deliver outside France. I had two orders consolidated and shipped as one parcel.
There was an issue with the delivery address to me in Ireland but I wrote customer support via their website form, they timely contacted the delivery company (UPS) and corrected the address. I'm not sure what went wrong with the original delivery address, but they were responsive and the package arrived with minimal delay.
I'll use them again.
17 de marzo de 2025
Respuesta de BetweenBox
Bonjour Nico,
We know those parcels carried more than just clothes — they carried care, joy, and a touch of love for your little ones. They deserved nothing less than a safe, thoughtful journey — and we’re honored to have delivered precisely that.
Merci beaucoup for your kind words, your calm, and your trust❤️. We’re grateful to have played a small role in your family’s story — and though a slight delay arose, we’re deeply glad it concluded as it should: with warmth and quiet smiles. 😊
With heartfelt appreciation,
Mona | BetweenBox
I’ve had multiple expensive items…
I’ve had multiple expensive items stolen just in the past couple of weeks! They used to scan in and photograph items the day of delivery which helped their customers get a refund if there were to be any issues but now they take a whole week!! And still miss photographing items! Don’t recommend them anymore!
18 de marzo de 2025
Opinión espontánea
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