BioGrad Diagnostics Opiniones 

1047
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered my test from Biograd on Monday and I ordered the fast track service, paying and additional £4.99 . Well its Wednesday now and I'm flying Friday all the numbers on All the emails have ceased... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Honestly, I was unsure about the whole postal PCR thing.I ordered kit a week before but it came within 48 hours as promised. I posted test kit around Tuesday 12 pm and I had results by 1430 Wednesd... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’ve now taken two PCRs with Biograd through the post a week apart as I wanted to check if I was negative with a holiday coming up and a recent infection. Both have been negative, which baffles me as... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Me being stupid I messed up when completing some travel PCR tests and started panicking and when I say Chris from Bootle clinic saved me I mean it. Excellent customer service and also really good at c... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Centro de diagnóstico

Escrito por la empresa

UKAS accredited medical laboratory for COVID-19 Testing.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,8

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(1047)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

This is an Complete scam

This is an Complete scam , whatever you do - DONT BUY

14 de octubre de 2022
Opinión espontánea
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Respuesta de BioGrad Diagnostics

Good Morning George,

I am sorry to hear you were not satisfied with the service you received from us.

We have investigated this issue and been in contact with you multiple times regarding this, we understand that you sent your tests back to us and were unhappy with the administration fee we deducted.

We do state both on our returns page and within our terms and conditions that an administration fee will be deducted from the refund amount upon receipt of your tests.

We apologise for any inconvenience this may have caused.

Kind regards,
Isla, BioGrad Diagnostics

Valorada con 5 estrellas sobre 5

5 stars

Lovely staff, very quick and easy and brilliant price. 5*

16 de octubre de 2022
Opinión espontánea
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Respuesta de BioGrad Diagnostics

Good Morning Sarah,

It's great to hear about your experience! Thank you for taking the time to leave us your feedback.

Kind regards,
Isla, BioGrad Diagnostics

Valorada con 1 estrellas sobre 5

I ordered my test from Biograd on…

I ordered my test from Biograd on Monday and I ordered the fast track service, paying and additional £4.99 . Well its Wednesday now and I'm flying Friday all the numbers on All the emails have ceased to work and I have not received anything nor can I call anyone to Ffind out why. Literally the worst service I have ever received anywhere on earth don't waste your money still no test , refund or anything that makes sense. Do NOT waste your money these people are crooks.

12 de octubre de 2022
Opinión espontánea
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Respuesta de BioGrad Diagnostics

Good Afternoon Charlene,

I am sorry to hear you were not happy with the service you received from us.
After investigating this for you I can see that your order was delivered by Royal Mail at 9AM this morning. It does state on our website that our Tracked24 delivery which you paid extra for can take between 24-48 hours.

However I apologise for any inconvenience this may have caused.

Kind regards,
Isla, BioGrad Diagnostics

Valorada con 5 estrellas sobre 5

Very efficient

Very efficient, the clinical professional that administered the test swab was very friendly and made me feel very comfortable. Overall very pleasant experience and thorough.

10 de octubre de 2022
Opinión espontánea
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Respuesta de BioGrad Diagnostics

Good Morning Marty,

Thank you for this review! We appreciate the feedback and are happy to hear you had a pleasant experience.

Kind regards,
Isla, BioGrad Diagnostics.

Valorada con 5 estrellas sobre 5

Very helpful good customer service 100%…

Very helpful good customer service 100% recommend

1 de octubre de 2022
Opinión espontánea
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Respuesta de BioGrad Diagnostics

Good Morning Beth,

Thank you for taking the time to leave us this review, we are pleased to hear you were happy with the service you received.

Kind regards,
Isla, BioGrad Diagnostics.

Valorada con 5 estrellas sobre 5

Quick Cheap and EASY (half the price of other PCR RT

Quick Cheap and EASY.
Phone up and ask your questions. Then go online and book. I dont understand these 1 Star reviews. Me experience was great and theyre the cheapest by far.

19 de septiembre de 2022
Opinión espontánea
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Respuesta de BioGrad Diagnostics

Good Morning Eran,

Thank you for taking the time to leave us a review, we appreciate the feedback and are happy to hear you were pleased with the service!

Kind regards,
Isla, BioGrad Diagnostics

Valorada con 1 estrellas sobre 5

Use DAM Health, Randox, or anyone else, really

USE ANYONE ELSE FOR YOUR L’POOL TESTING NEEDS

Incompetence and absolutely no integrity to speak of. Their actions and the way they behave undermine any legitimacy they have as a covid testing centre and I will be submitting requests to whichever regulating body to take a look at this shambles of a lab.

I scheduled an appointment for a PCR test the day before my flight. That evening (a Friday), I received an email ostensibly containing my results. Instead, what I saw was likely the form letter the lab technician edits before sending out but with a “fit to fly” label at the end of it. Not knowing what was happening, and having sent an email and called the help line, I scheduled another test the following morning because time was of the essence. When I arrived, they refused to give me a test, stating that my results barred me from testing for 5 days. They made zero attempt to contact me until I arrived at the testing site.they denied sending an incorrect email.

If they were professional and had any integrity, they would at least acknowledge the possibility of an incorrect result and that their actions have essentially undermined any confidence in their results. Instead, they refused to be of any assistance or to acknowledge any discrepancy in what they did, despite OBVIOUS DIGITAL EVIDENCE. Zero ethics, whether medical, professional, or personal. I will see whether I can report this incident for follow up from a regulatory authority because they do not deserve to be operating with these standards.

Again, tl;dr, USE ANYONE ELSE IN LIVERPOOL or anywhere they are located. My subsequent experience at DAM was a polar opposite. Scumbags

17 de septiembre de 2022
Opinión espontánea
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Respuesta de BioGrad Diagnostics

Good Morning SC,

Thank you for raising your concerns regarding your tests. I will need to investigate these circumstances with my team.

Could you please contact clinical@biograd.co.uk so that we can confirm some details with you.

Many thanks
Dave, Head of Clinical Services, BioGrad Diagnostics

Valorada con 1 estrellas sobre 5

Ordered click and collect pre travel…

Ordered click and collect pre travel test, went to bootle branch today 05.09.2022 to collect but was approached by this very rude older tallish woman who wanted to stop me from going in to collect my order. She said "we're closing now and I'm only waitingfor my taxi to go home" ( just when she saw me trying to go in) and walked towards the entrance to close it, I said the email I got after ordering said I can collect anytime from 8 till 6, she then said OK go on and throwing her hand all over the place ( in a rude manner) went in spoke to 2 females inside (1 younger 1 shorter) who were very pleasant and polite, they were still working didn't mention they were closing. On the way out this unprofessional individual wanted to correct her rude approach by trying to talk nice but that didn't change the initian given impression about Biograd. Won't be using again I'll pay more to be treated better

5 de septiembre de 2022
Opinión espontánea
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Respuesta de BioGrad Diagnostics

Good Morning Nab,

I am sorry to hear you were not satisfied with the service you received from our team.

I would be happy to discuss this with you directly if you could please reach out to clinical@biograd.co.uk with your contact details and I will give you a call.

Kind regards,
Dave, Head of Clinical Services, BioGrad Diagnostics

Valorada con 5 estrellas sobre 5

Excellent experience throughout

My wife and I attended Biograd in person to receive a supervised Antigen test. Both staff on reception were friendly and helpful. After receiving suitable advice from the a very pleasant nurse, the tests were administered precisely on time (we were allowed to test together) in a private cubilcle. We were given the test result after the required waiting period and informed we would receive an email certificate in 3 to 4 hours. Emails arrived within the hour - excellent. Although we have read negative reviews for postal tests, we cannot fault the whole process if you attend in person. Highly recommended.

1 de septiembre de 2022
Opinión espontánea
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Respuesta de BioGrad Diagnostics

Hello Paul,

Thank you very much for your kind words and I am glad to hear you had an excellent experience.

I hope that you and your wife have enjoyed/are enjoying your travel plans!

Kind regards

Dave, BioGrad Diagnostics

Valorada con 5 estrellas sobre 5

Cheap and fast results

I’ve now taken two PCRs with Biograd through the post a week apart as I wanted to check if I was negative with a holiday coming up and a recent infection. Both have been negative, which baffles me as it’s only been a month since I recovered and still have a lingering cough, but it’s reassuring all the same. The results and kits have always arrived quickly and efficiently and these are certainly the cheapest PCRs on the market. Highly recommended.

24 de agosto de 2022
Opinión espontánea
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Respuesta de BioGrad Diagnostics

Good Evening Bill,

Thank you for sharing your experience with us, We appreciate the feedback!

Kind regards,
Ann-Marie, BioGrad Diagnostics.

Valorada con 1 estrellas sobre 5

DONT USE. UNRELIABLE.

This company seems to fail to appreciate that PCR Tests for travel are extremely time sensitive. I ordered a test on a Saturday and didn’t receive it until the following Wednesday!!!, by which time it was too late.
I can just about accept that Sunday isn’t a trading day, but to then send it on a 2 day 2nd Class posting is unacceptable.
Get real!!!!!
The only good thing about this company is the price. However I don’t mind being charged an extra pound for reliability.
Don’t use.

21 de agosto de 2022
Opinión espontánea
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Respuesta de BioGrad Diagnostics

Good Morning Henry,

I am sorry to hear you were not satisfied with the service you received.

We do state before purchase that if you do not opt to pay extra for the Tracked24 delivery it can take 2-3 working days to receive your order.

However again apologies for any inconvenience this may have caused.

Kind regards,
Isla, BioGrad Diagnostics

Valorada con 5 estrellas sobre 5

Quick, easy and stress free

Everything was fast and easy! I phoned prior and the man was so helpful and explained everything about booking and the different tests I could take for pre-travel. I then pre booked my test the night before. I arrived and the two ladies were so welcoming and helpful - they talked me through everything and answered any questions I had. This is my second time using Biograd and I think they are fab. Testing priced also reasonable. Thank you!

11 de agosto de 2022
Opinión espontánea
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Respuesta de BioGrad Diagnostics

Good Morning Christina,

Thank you for sharing your experience with us, We appreciate the feedback!

Kind regards,
Isla, BioGrad Diagnostics.

Valorada con 5 estrellas sobre 5

Purchase RT-PCR postal test kit

Purchase RT-PCR postal test kit. Arrive quickly with in 48hrs of purchase. Contacted customer service before the purchase to check about the postal sample reaching back to the lab with 24hrs Royal Mail tracking. I was advise for guaranteed quick result but to do it on site. I purchased the postal RT-PCR test for my child. Was easy to follow instructions. I posted the sample back by paying extra £7 for special next day 1pm deliver with Royal Mail. Posted the sample at 4.15pm on 9th August 2022, the sample was delivered by 11.30am on 10 August 2022. Test result was received on 10 August 2022 at 5.25pm. Happy with the purchase and service. Reasonable price. Overall very efficient service. Would recommend to anyone.

10 de agosto de 2022
Opinión espontánea
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Respuesta de BioGrad Diagnostics

Good Morning,

Thank you for sharing your experience and feedback! We are happy to hear you were pleased with the service you received and appreciate the recommendation.

Kind regards,
Isla, BioGrad Diagnostics

Valorada con 5 estrellas sobre 5

Great service from the guys at…

Great service from the guys at Liverpool airport. They reassured us we'd have our daughter's test result in time to make our flight. We actually received the result within about 15 minutes.

10 de agosto de 2022
Opinión espontánea
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Respuesta de BioGrad Diagnostics

Good Afternoon Dave,

Thank you for taking the time to leave us this review! We are pleased you were happy with the service you received.

Kind regards,
Isla, BioGrad Diagnostics.

Valorada con 5 estrellas sobre 5

Easy

Easy, clear and straightforward. What more could you ask for !

10 de agosto de 2022
Opinión espontánea
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Respuesta de BioGrad Diagnostics

Good Morning Ben,

Thank you for taking the time to leave us a review! We appreciate the feedback.

Kind regards,
Isla, BioGrad Diagnostics

Valorada con 5 estrellas sobre 5

Super helpful with me today at the…

Super helpful with me today at the Bootle, Liverpool Site.

10 de agosto de 2022
Opinión espontánea
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Respuesta de BioGrad Diagnostics

Good Morning Mia,

Thank you for sharing your experience, we are glad to hear you were happy with the service you received.

Kind regards,
Isla, BioGrad Diagnostics

Valorada con 1 estrellas sobre 5

Don’t even bother

Really bad experience. Didn’t get the result in time and had to get an emergency test done. Total waste of money. My sample never reached them in 24 hours inspite of posting it in time. Even after reaching they have taken more than 48 hours for the results. What’s the point of emergency testing?

9 de agosto de 2022
Opinión espontánea
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Respuesta de BioGrad Diagnostics

Good Morning Vishnu,

I am very sorry to hear about the experience you have had with our service. If you could email us at customerservices@biograd.co.uk we will investigate this for you ASAP.

Kind regards,
Isla, BioGrad Diagnostics

Valorada con 5 estrellas sobre 5

Superb services

Honestly, I was unsure about the whole postal PCR thing.I ordered kit a week before but it came within 48 hours as promised.
I posted test kit around Tuesday 12 pm and I had results by 1430 Wednesday.
Superefficient and so much cost effective as compared to other labs which are quoting any price under the sun.
I would definitely recommend them to everyone.

6 de agosto de 2022
Opinión espontánea
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Respuesta de BioGrad Diagnostics

Good Morning,

Thank you for taking the time to share your experience! We appreciate the feedback and are pleased to hear you were happy with our service.

Kind regards,
Isla, BioGrad Diagnostics.

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