Biscuit is amazing. I’m obsessed with their coolbrands & brilliant sales. Customer service is so helpful & I have returned time & time again to this trusted Scottish boutique. Refunds are slow but ref... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I love Biscuit and recently ordered the Yaya Fringed Cardigan and Nooki Free Bird Cream Embroidered Waistcoat. Both are fantastic additions to my autumn/winter wardrobe. As well as stocking great, uni... Ver más
La empresa ha respondido
Biscuit team always offer helpful sizing advice for online purchases and fabric feel info etc. They offer a great mix of labels, which is great for mixing up styles and prices! I’ve not been disappoin... Ver más
La empresa ha respondido
Lovely candle set from Plum & Ashby arrived promptly and well packaged. I have tried calling the telephone number listed a number of times to enquire about an item and have only ever got an answe... Ver más
Información sobre la empresa
- Tienda de ropa
- Tienda de ropa para bebés
- Tienda de jeans
- Tienda de accesorios de moda
- Tienda de abrigos
- Tienda de ropa para mujeres
Escrito por la empresa
Biscuit Clothing and Living, three stores and an online webshop for the modern woman in Edinburgh and Glasgow. Womens clothing, gifts, books and accessories from a range of designer brands.
Información de contacto
132 Bruntsfield Place, EH10 4ER, Edinburgh, Reino Unido
- 01312242889
- jasmyn@biscuit.clothing
- www.biscuit.clothing
4,7
Excelente
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
You cancelled my order
You cancelled my order. Rather foolish to ask for a review!
10 de julio de 2024
Respuesta de Biscuit Clothing
Hi Debra, we are somewhat surprised to see such a negative review. As with all review platforms, requests are sent out automatically to all customers who place an order. As you placed an order, you were placed on this list. Unfortunately when picking your order, we found that we had insufficient stock to fulfil the order, hence we had no choice but to cancel it and refund you immediately. You were sent an email to explain this. I am sorry you feel that this warrants a 1-star review.
Great customer service from Jill!
Great customer service from Jill in the Hyndland Rd, Glasgow branch. Always a lovely shopping experience at Biscuit💕 xx
9 de julio de 2024
Respuesta de Biscuit Clothing
Thank you so much for your wonderful review!
Everything was great from shopping to…
Everything was great from shopping to checkout. Items arrived very quickly. Would not hesitate to recommend.
9 de julio de 2024
Respuesta de Biscuit Clothing
Thank you very much for this fantastic 5 star review! X
I love this shop.
10 de julio de 2024
Respuesta de Biscuit Clothing
Thank you for your kind words - we hope to see you soon! X
Respuesta de Biscuit Clothing
Thank you so much for your review - we really appreciate it! X
Items not quality checked before sending to customer.
I ordered two items which were sent out unchecked. Both items were faulty - one even had been cut through with scissors so I alerted Biscuit and sent the items back. I paid for postage but they will not reimburse me for this. The items should never have been sent but I am the one who had to deal with the cost and hassle of the return.
3 de julio de 2024
Respuesta de Biscuit Clothing
Hello Tyrena,
Thank you for getting in touch again to provide feedback. Naturally we are disappointed to receive a 1 star review from you, particularly as we have been in frequent communication regarding this.
For the avoidance of doubt, we will again state that all of our items are checked before going out to customers, including your items which were placed back into their original packaging before being tissue wrapped and sent to you. We do not know how these arrived damaged, however we do accept that whilst every endeavour is made to check items, no one is perfect and some things can be missed. For this, we have apologised numerous times over email.
Unfortunately, as stated quite clearly online as well as on the paperwork you received within your order, we ask that all customers are in touch with us via email or telephone Mon-Friday if they feel they have received something faulty. This, as explained, is so that we can understand the issue and provide you with a free returns label to send the goods back. We go on to state that we are unable to reimburse postage costs incurred to customers that have not followed this advice.
Our policy has not changed on this and given the level of returns raised against your account, apologise if anything about this remains unclear. We have made significant efforts to outline this as clearly as possible to customers so as not to incur these costs. This includes clearly breaking it down on the packing slip as well as on our returns page. We also include our contact information and operating hours across our website and paperwork for the avoidance of doubt.
With Regards,
Biscuit
Respuesta de Biscuit Clothing
Many thanks for your kind words and excellent review! X
Product arrives nicely packaged and as…
Product arrives nicely packaged and as per the delivery app.
The product itself is of a high quality, ethically sourced and individual.
Lovely. Xxx
28 de junio de 2024
Respuesta de Biscuit Clothing
Thank you Fliss, we really appreciate your lovely words and custom with us! X
Beautiful Clothing and great choice
Easy website and fast delivery. Beautiful tops that I will enjoy wearing for years to come.
27 de junio de 2024
Respuesta de Biscuit Clothing
We really value your feedback Samantha. To hear that you love your purchase and can see years of wear from the tops bought is all we wish for! X
exeptional company
Great price arrived beautifully wrapped amazing customer service would highly recommend
2 de julio de 2024
Respuesta de Biscuit Clothing
Thank you for this amazing review! So pleased to see you are happy with your order and received great service! We hope to see you back again in the future! X
Very quick delivery
Very quick delivery. Updates on the status of my parcel and on my returns.
25 de junio de 2024
Respuesta de Biscuit Clothing
Thank you for your lovely review! As a small indie we try our best to get orders out promptly as well as returns processed quickly. We thank all of our customers for their patience and understanding whilst we do so and as such, this feedback is very welcome indeed! You have made our day! X
Great experience
I tried on locally and then managed to get a really good sale price with Biscuit Clothing. Arrived a few days after ordering, good packaging, tried on straight away as only 7 days to return sale items. Looks amazing, great quality and the store has a brilliant range, wish the store was local to me I’d be broke!
12 de julio de 2024
Opinión espontánea
Respuesta de Biscuit Clothing
Thank you for this informative feedback! It sounds like you got a great deal - even better when you have been searching high and low for an item and find that it's on offer. We are very pleased that you chose to shop with us and you never know, maybe one day we will have a shop around the corner from you! X
Recent delivery and purchase.
Ordered online and items received promptly. Other item I collected at store. Very polite and friendly assistant
25 de junio de 2024
Respuesta de Biscuit Clothing
Thank you for this review - we are pleased that you received great service online as well as in store from us! X
Quick response
Ordered early evening on the Friday, picked up in store after lunch on the sat. Delighted.
28 de junio de 2024
Respuesta de Biscuit Clothing
So glad to hear that you got your order swiftly and thank you for shopping with us!
Respuesta de Biscuit Clothing
Thank you for your feedback, we really appreciate it!
Very satisfied customer
Very fast delivery. Beautiful products. A very satisfied customer.
28 de junio de 2024
Respuesta de Biscuit Clothing
Thank you so much, really pleased to hear you have had a good experience with us!
Great clothing and quick service
27 de junio de 2024
Respuesta de Biscuit Clothing
Thank you for a lovely review, we are really pleased to hear your feedback!
Gorgeous brands in store with lovely…
Gorgeous brands in store with lovely staff. Have been to Biscuit in Glasgow and Edinburgh and had a fantastic experience in both.
21 de junio de 2024
Respuesta de Biscuit Clothing
Aww thank you so much for such fab feedback, we really appreciate it!
A gorgeous dress and super prompt and…
A gorgeous dress and super prompt and beautifully packaged delivery.
9 de junio de 2024
Respuesta de Biscuit Clothing
Thank you - so glad you love your new dress! X
Respuesta de Biscuit Clothing
So glad to hear this Lisa! We do love colour here at Biscuit! X
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.