Very friendly and helpful staff, got help from a lovely lady (sorry didget your name) and Terry on the till was friendly and helpful, would recommend
La empresa ha respondido
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Consulta las opiniones de los clientes
Popped into Blacks Aintree today for a browse. Ended up buying new Merrell walking shoes for myself & my wife. Great service as always (we're regular customers), this time by Sean & Adam. I'm usually... Ver más
La empresa ha respondido
I honestly couldn’t fault the service I received from Terry and Jamie\. They were both incredibly helpful, friendly and professional from start to finish\. They made me feel genuinely valued as a... Ver más
La empresa ha respondido
Order arrived promptly. And wrapped in brown paper - very admirable. The problem arose with a label attached to the laces of both boots saying w ‘Waterproof’ and the label on the box saying ‘water re... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de ropa y equipos para actividades al aire libre
- también en la categoría
- Tienda de artículos de campamento
- Tienda de artículos para correr
- Tienda de bolsos y equipaje
- Tienda de ropa deportiva
- Zapatería
Sobre Blacks - Aintree
Escrito por la empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Información de contacto
Unit 1D, Aintree Racecourse, L9 5AN, Aintree, Reino Unido
- 01513 180615
4,8
Excelente
728 opiniones
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Thank you Martin, Vicki and Luis
Thank you Martin, luis and Vicki. All three shop assistants help my daughters find everything we needed for a walking holiday. They were very patient and helped us save money too!
19 de octubre de 2024
Opinión espontánea
Respuesta de Blacks - Aintree
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Thank you Martin
Lovely staff at blacks who were very helpful and friendly. Special thank you to Martin who went above and beyond to help me find me the perfect pair of trousers, also got me a bargain!
Thank you :)
19 de octubre de 2024
Opinión espontánea
Respuesta de Blacks - Aintree
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Customer service 👍
Two of the staff were very helpful and the purchase was therefore quick and easy. Thank you
18 de octubre de 2024
Opinión espontánea
Respuesta de Blacks - Aintree
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Respuesta de Blacks - Aintree
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Vicky at Black’s was an absolute…
Vicky at Black’s was an absolute star….so helpful and nothing was too much trouble. She is a real asset to your store. Thank you Vicky!
10 de octubre de 2024
Opinión espontánea
Respuesta de Blacks - Aintree
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Vicky was very helpful when buying some…
Vicky was very helpful when buying some new cloths for my dad. Thanks
10 de octubre de 2024
Opinión espontánea
Respuesta de Blacks - Aintree
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Really helpful excellent service
Really helpful excellent service . I found what I wanted Grace was the staff member
10 de octubre de 2024
Opinión espontánea
Respuesta de Blacks - Aintree
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Served by vicky very pleasant girl and…
Served by vicky very pleasant girl and helpful made the transaction go through smoothly AAA
10 de octubre de 2024
Opinión espontánea
Respuesta de Blacks - Aintree
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Berghaus BaltraTrek GTX Tech Boot
I went in to buy a new pair of walking boots but they didn’t have my size. One of the staff called Callum made a few suggestions and I purchased a slightly different style after trying on a few different sizes, more than happy.
6 de octubre de 2024
Opinión espontánea
Respuesta de Blacks - Aintree
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Excellent service from vicky
Excellent service from vicky
In finding the right fit waterproof jacket.and she found me the discount code.well done
28 de septiembre de 2024
Opinión espontánea
Respuesta de Blacks - Aintree
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Visited Aintree store
Visited Aintree store, I could not find the item in the size I wanted in store Vicky kindly went on line and found the item I was looking for Vicky was very polite and went above and beyond to help me.
19 de septiembre de 2024
Opinión espontánea
Respuesta de Blacks - Aintree
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Vicky was great
Vicky was great, was more than happy to help us with bags, coats etc.
12 de septiembre de 2024
Opinión espontánea
Respuesta de Blacks - Aintree
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Friendly staff and service
8 de septiembre de 2024
Opinión espontánea
Respuesta de Blacks - Aintree
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Pleasent Experience
Just a quick shout out to VIcky and Callum who were both very helpful and informative. Excellent customer service today. Both a credit to your company. Thanks
8 de septiembre de 2024
Opinión espontánea
Respuesta de Blacks - Aintree
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Excellent service
Grace served us and was fab. Very knowledgeable and helpful.
7 de septiembre de 2024
Opinión espontánea
Respuesta de Blacks - Aintree
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Aintree shop
Aintree shop, Callum was a lovely lad. Straight over to help. Knowledgeable about the products. Great service.
30 de agosto de 2024
Opinión espontánea
Respuesta de Blacks - Aintree
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Brilliant service from Martin
Brilliant service from Martin, swiftly repaired a cracked tent pole for us whilst we waited, thanks so much!
28 de agosto de 2024
Opinión espontánea
Respuesta de Blacks - Aintree
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Friendly staff
Clean store, friendly staff,(served by Sam) easy parking
25 de agosto de 2024
Opinión espontánea
Respuesta de Blacks - Aintree
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
Vicky was very helpful
Vicky was very helpful, and price matched to Go Outdoors price. Great service.
24 de agosto de 2024
Opinión espontánea
Respuesta de Blacks - Aintree
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Vicky was great
Vicky was great, was soo patient finding me the right pair of hiking shoes. Thank you
24 de agosto de 2024
Opinión espontánea
Respuesta de Blacks - Aintree
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
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