Blacks - Aintree Opiniones 

716
TrustScore: 5 sobre 5

4,8

Unit 1D, Aintree Racecourse, L9 5AN Aintree, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Eric,who served me today was very welcoming,friendly & accomodating & efficient too.He made my experience a very pleasant one earlier today.A big credit to Blacks.Thank you!😁👍

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Popped into Blacks Aintree today for a browse. Ended up buying new Merrell walking shoes for myself & my wife. Great service as always (we're regular customers), this time by Sean & Adam. I'm usually... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I visited Blacks in Aintree today looking to buy a base layer t shirt. There was a large variety of products and sizes to choose from and the staff made themselves available to help. Abbie was very he... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Order arrived promptly. And wrapped in brown paper - very admirable. The problem arose with a label attached to the laces of both boots saying w ‘Waterproof’ and the label on the box saying ‘water re... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento
  5. Tienda de artículos para correr
  6. Zapatería

Sobre Blacks - Aintree

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • Unit 1D, Aintree Racecourse, L9 5AN, Aintree, Reino Unido

  • 01513 180615

4,8

Excelente

TrustScore: 5 sobre 5

716 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(716)

3138 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Eric,who served me today was very…

Eric,who served me today was very welcoming,friendly & accomodating & efficient too.He made my experience a very pleasant one earlier today.A big credit to Blacks.Thank you!😁👍

1 de agosto de 2026
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Very very good quality backpack

Very very good quality backpack. 🎒 Staff was really good 👍

23 de julio de 2026
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Last minute shopping

I visited the store late one evening for some last minute shopping for a trip the following day. Eric and Lea were so friendly, helping me find all the items I needed and making the experience of panic buying more enjoyable me and less stressful than I anticipated. Thank you both!

8 de julio de 2026
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service can’t fault my…

Great customer service can’t fault my visit staff member Matt was fantastic he was the reason i made the purchase

29 de junio de 2026
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

excellent and quick service

excellent and quick service. Paige was helpful as was the manager to find the shoes i needed.

5 de julio de 2026
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, arrived promptly. Information provided on updates on delivery.

31 de mayo de 2026
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

I visited Blacks in Aintree today and received excellent service and got what I needed.

I visited Blacks in Aintree today looking to buy a base layer t shirt. There was a large variety of products and sizes to choose from and the staff made themselves available to help. Abbie was very helpful and made herself available for a friendly chat whilst doing her other duties while I had a bit of a wait for the changing room. She put a smile on my face whilst I was waiting and helped me but exactly what I wanted. She above and beyond what you'd expect and little things like that make a difference. Especially when she was hard at work and and everyone else is enjoying the weather. Made up with my purchase and the service I received.

27 de junio de 2026
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Valorada con 4 estrellas sobre 5

collection as expected date...would…

collection as expected date...would have prefared delivery service at checkout. thanks

12 de junio de 2026
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Hi,

Thanks for taking the time to leave us feedback. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Very quick delivery thankyou

Very quick delivery thankyou

19 de junio de 2026
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Eric was really excellent he exchanged…

Eric was really excellent he exchanged some walking shoes that didn’t fit with no fuss - and then helped me find some that did fit. Really good service.

21 de junio de 2026
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great shop and Staff in Aintree…

Great shop and Staff in Aintree Liverpool .

The Aintree store aims at more of the top brands compared to other stores .

Camping & Hiking to clamping they have a great array of items on display.

Plus many top clothing brands

29 de mayo de 2026
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service

I’d been trying for over a month to buy a tent carpet and tent footprint from other retailers that were running a promotion, but without any success. I popped into Blacks today, and the customer service was outstanding. Eric was incredibly helpful; after I explained the difficulties I’d been experiencing, he took the time to make the necessary enquiries and was pleased to let me know that they could match the price. His assistance and professionalism made the whole experience hassle-free. Blacks will definitely be my first choice next time I need something.

6 de junio de 2026
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

D of e

Staff were friendly and commadating, matty, Eric and Sean all helped me find what I needed, even looking in the back to find my items, even honouring the d of e discount

6 de junio de 2026
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Thanks to Eric

Thanks to Eric, what a guy lovely and so helpful making my return run smoothly. Very professional. Also good understanding. Many thanks mate. Cheers

3 de junio de 2026
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Perfect time with perfect product!

Perfect time with perfect product!
THX!

26 de abril de 2026
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Valorada con 4 estrellas sobre 5

Very quick and efficient

16 de mayo de 2026
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Hi,

Thanks for taking the time to leave us feedback. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service …

Went to the store to buy a waterproof coat and with the advice from Jamie came out with exactly what I was looking for. Great quality and good value for money. Even advised that they do a particular discount which I had and took advantage of. I also bought a couple of cotton T-shirts which they had an offer on if you buy two. Well recommended and thank Jamie. 👍🏼

11 de mayo de 2026
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great store, good value, high quality items

I was served today and yesterday by Matty. He was really helpful, informative with helping us choose items and a nice guy. The shop was clean, well presented and had a really nice selection of items. The staff were polite, courteous and helpful. I like the new look for blacks, it feels calm to shop, there is a nice selection in a variety of different outdoor categories. I have always shopped at blacks, and will continue to. I am impressed by the new look, competitive prices and friendly service.

13 de mayo de 2026
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Absolutely brilliant customer service…

Absolutely brilliant customer service from Jamie today at blacks really helpful and accommodating shop is a lot better than last time I visited lots of new stock especially on the mountain equipment and trailberg stuff

9 de mayo de 2026
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Really helpful, great service

Visited Blacks in Aintree to buy some boots for a charity trek. Matty was really helpful and knowledgable, talking me through the options and helping me to decide the best boots to suit me and my budget. Happy customer!

5 de mayo de 2026
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

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