I was looking for a small daypack and Blacks had quite a good selection. Found one in the sale at a bargain price.
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Consulta las opiniones de los clientes
The website showed the products in detail and ordering was straightforward. Our item was delivered on time and with email updates and once received is exactly as described, so a perfect experience fro... Ver más
La empresa ha respondido
Had a great experience today buying walking boots. The staff, Ollie in particular, was really helpful - he must have gone to the back room five times when I kept asking for different sizes, but becaus... Ver más
La empresa ha respondido
Had a great exerpeince getting some walking boots for myself today. We visited Blacks in Bond Street, Bristol. Welcomed as we came into the shop and asked what we were looking for, and shown the righ... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de ropa y equipos para actividades al aire libre
- también en la categoría
- Tienda de artículos de campamento
- Tienda de artículos para correr
- Tienda de bolsos y equipaje
- Tienda de ropa deportiva
- Zapatería
Sobre Blacks - Bristol
Escrito por la empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Información de contacto
71 The Horsefair, Broadmead, BS1 3JP, Bristol, Reino Unido
- 01172 448566
5,0
Excelente
1 mil opiniones
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Marysia gave us good service
Marysia gave us good service this afternoon. Having trouble finding replacement Merrell walking shoes. She was very patient and offered positive suggestions/options. Thank you.. successful mission. Always good service at Blacks
24 de julio de 2025
Opinión espontánea
Respuesta de Blacks - Bristol
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Super helpful staff, great selection and prices
James gave us some great advice and lots of his time helping us decide on tents and roll mats, without any sort of pressure to buy just genuine help! Great selection and prices, thanks very much!
21 de julio de 2025
Opinión espontánea
Respuesta de Blacks - Bristol
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Good clear advice
Good clear advice from James made purchasing faster and easier.
17 de julio de 2025
Opinión espontánea
Respuesta de Blacks - Bristol
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Very helpful and patient service
I have difficulty finding comfortable walking shoes and was not confident about buying a new pair. However, I found the assistant, Sue, exceptionally patient and helpful, so ended up walking out with a pair from the sale, at great value for money! In addition the knowledge that I could try them at home and return within 28 days, if not happy, was very reassuring.
14 de julio de 2025
Opinión espontánea
Respuesta de Blacks - Bristol
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Welcoming, knowledge, helpful
Welcoming, easy to shop. Served today by James who couldn't have been more helpful. He was really knowledgeable about the stock, the range of options, the suppliers. Made my purchase confident and easy.
10 de julio de 2025
Opinión espontánea
Respuesta de Blacks - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Really friendly
Really friendly, showed me travel towel and tent gave me great advice and a torch and I saved money because of the sell,so I'd like to thank sue,Anna and josh love blacks thank God for Blacks
4 de julio de 2025
Opinión espontánea
Respuesta de Blacks - Bristol
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
My experience was brilliant
My experience was brilliant! I was helped by Sue who was incredibly patient with me and helped me locate a rucksack for travelling. I feel put at ease and excited and can’t thank her enough for her help today!!!
1 de julio de 2025
Opinión espontánea
Respuesta de Blacks - Bristol
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Great experience
My wife and I called in to look for a light weight puffer style jacket. Good selection also some good deals in the sale, we were served by James who was very knowledgeable and friendly. We ended up buying a jacket each and received extra discount for National Trust membership.
26 de junio de 2025
Opinión espontánea
Respuesta de Blacks - Bristol
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Good experience with James
James was super helpful with a very specific problem and went out of his way to find us a solution to… keeping a bar of soap dry in a tent! Good experience
24 de junio de 2025
Opinión espontánea
Respuesta de Blacks - Bristol
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Great Service from James
Big thanks to James for helping me with patience and knowledge to purchase a pair of Brasher Country Walker II’s before a trip to Peru and the Amazon. Boots are comfortable and held up well for the trip and beyond although Wellingtons were the footwear of choice in the rainforest.
5 de mayo de 2025
Opinión espontánea
Respuesta de Blacks - Bristol
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Excellent advice and service
Served by James. Excellent advice and service. Many thanks.
(Also enjoyed the 3 way Football Club banter; Bristol City, Portsmouth, Arsenal !!)
19 de junio de 2025
Opinión espontánea
Respuesta de Blacks - Bristol
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Thankyou James for your patience and…
Thankyou James for your patience and help
17 de junio de 2025
Opinión espontánea
Respuesta de Blacks - Bristol
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
James was very helpful
16 de junio de 2025
Opinión espontánea
Respuesta de Blacks - Bristol
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Excellent service
Excellent service. All questions were answered by Josh and his advice was appreciated on how to take care of my new walking boots. I could not fault his final question when he asked if I was a member of the National Trust - I was! This entitled me to a further 15% discount, which I fully appreciated. I have not visited this store before but I will do in the future.
13 de junio de 2025
Opinión espontánea
Respuesta de Blacks - Bristol
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
Respuesta de Blacks - Bristol
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Excellent service from James & Ollie
5 de junio de 2025
Opinión espontánea
Respuesta de Blacks - Bristol
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Sue and Molly (Bristol
Sue and Molly (Bristol, Broadmead store) were very patient but were not pushy. They gave us advice and assistance when we asked for it, but left us alone to make our decisions. We ended up spending more than £158 in store, even after National Trust discount as a result!
2 de junio de 2025
Opinión espontánea
Respuesta de Blacks - Bristol
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
I’ve been using blacks for som 30 +…
I’ve been using blacks for som 30 + years now and even more this year as I’m planning a fairly big trip, Josh has been my go to sales assistant, he has a really good knowledge of all the products in store and has a really pleasant what can I do to help type of persona, Josh is a real credit to the blacks store, thanks again for all your help.
31 de mayo de 2025
Opinión espontánea
Respuesta de Blacks - Bristol
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Great help from Sue in sorting my…
Great help from Sue in sorting my daughter’s d of E kit!
30 de mayo de 2025
Opinión espontánea
Respuesta de Blacks - Bristol
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Blacks Customer Care Team
Sue at Blacks Bristol was so helpful and a great knowledge of the goods. know,
Sue was more than happy to help with real good humour and genuinely helpful.
27 de mayo de 2025
Opinión espontánea
Respuesta de Blacks - Bristol
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
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