My size of sandal was not available in store and the assistant that served me went above and beyond in helping me to order on my phone. She was extremely helpful, patient and polite.
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
My size of sandal was not available in store and the assistant that served me went above and beyond in helping me to order on my phone. She was extremely helpful, patient and polite.
La empresa ha respondido
I had a good idea of the make of walking boots that might purchase and was given time to browse and look at the range available. I was then approached by a friendly member of staff who brought me a pa... Ver más
La empresa ha respondido
It is the second time that I had a bad experience at the store in Bromley. The staff behaved as if we were intruders, interrupting their chats. Some items had no labels, there were 2 of 3 people actin... Ver más
La empresa ha respondido
I was looking for some walking boots for my son’s upcoming scout trip and the staff at this store were so incredibly helpful. They were very knowledgeable and made me choose the perfect pair. The stor... Ver más
La empresa ha respondido
Escrito por la empresa
65 High Street, BR1 1JY, Bromley, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Eloise was very helpful and more than happy to provide advice.

Respuesta de Blacks - Bromley
Harry was so kind and helpful at the Bromley branch where I purchased a northface bag for my son

Respuesta de Blacks - Bromley
I was looking for a puffer jacket for a trip to Nepal and Jonny at the Bromley store was extremely helpful when deciding which way to go. He was very knowledgeable and even looked at his back room stock in case there was an alternative that wasn’t on the shop floor.
When I returned to the store after having a little think, his colleague (I didn’t get his name but he looked a little similar to Jonny) took up the reins with equal knowledge where I ended up buying the Rab Microlight Alpine Down jacket and I’m extremely happy with the purchase. Thank you again guys

Respuesta de Blacks - Bromley
I bought my trekking shoes and tried them on for a week indoors. I found they were too tight and took them back. I was served by a gentleman called Otis who couldn’t do enough to find me a pair that fitted well. In fact the shoe I settled on was slightly more expensive than the original but Otis price matched it for me. Great service.

Respuesta de Blacks - Bromley
Went in to buy some durable walking boots, but didn't know what to look for. The shop assistant, Eloise, was really helpful in finding the shoes that would fit best, within the budget that I was looking for.
Will definitely be going back next time I need more hiking gear.

Respuesta de Blacks - Bromley
They were very helpful and accompanied me while shopping and even held my stuff! Very kind and welcoming staff. :)

Respuesta de Blacks - Bromley
Great service by the manager and the team earlier today whilst purchasing some new walking boots

Respuesta de Blacks - Bromley
The young girl who served us was outstanding Great service and great product knowledge. A delight to shop there. Not exactly sure of the date but the girl concerned is studying for a masters I believe

Respuesta de Blacks - Bromley
I visited Blacks Bromley today and had to leave a review! Lottie and Otis were extremely helpful, taking the time to answer all my questions and recommend the best products for my upcoming trip.
Amazing customer service that is quite rare to find nowadays!
Thanks Lottie and Otis :)

Respuesta de Blacks - Bromley
Rob went above and beyond helping me today, I feel like now I am not only well prepared but well informed. Thanks Rob!

Respuesta de Blacks - Bromley
A good selection of footwear to choose from but best of all was the service I received. Excellent product knowledge especially in relation to the foot problems that I have. Your salesperson was happy to spend time with me to ensure I bought the right product.
So much better than shopping on-line. Thank you.

Respuesta de Blacks - Bromley
Excellent shopping experience- however we were promised a 10% discount on the walking shoes
This was to be within 7days and it has never materialised

Respuesta de Blacks - Bromley
Amazing, friendly Customer service , great quality products, good prices👌🏻✨

Respuesta de Blacks - Bromley
Lottie is an amazing worker, super knowledgeable, helpful and nice, she patiently assisted me in finding everything I was looking for and more. Same can be said about the other workers, all very polite and helpful. Good selection within the store and fair prices. Very good experience, thank you Lottie!

Respuesta de Blacks - Bromley
Brilliant service from a young lady (red hair, glasses) with picking out a great boot, getting the right colour, and setting up an online order. Definitely needs a pay rise!

Respuesta de Blacks - Bromley
I came in to get some new trekking boots as my old ones have seen better days. Forget the name of the chap who served me, but sorted me out exactly what I wanted, had my size in stock and a great price too, and even got some socks at half price with them! Will be back soon for a new backpack!

Respuesta de Blacks - Bromley
Extremely helpful staff who were really great.

Respuesta de Blacks - Bromley
The gentleman who served me was a credit to the store. (I couldn't find a name on the receipt unfortunately, tall chap). Great knowledge of the products, helpful, patient and really helped me choose the items I needed with great care and attention. Great service, thanks.

Respuesta de Blacks - Bromley

Respuesta de Blacks - Bromley
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.