Blacks - Bromley Opiniones 

429
TrustScore: 4.5 sobre 5

4,7

65 High Street, BR1 1JY Bromley, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My size of sandal was not available in store and the assistant that served me went above and beyond in helping me to order on my phone. She was extremely helpful, patient and polite.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had a good idea of the make of walking boots that might purchase and was given time to browse and look at the range available. I was then approached by a friendly member of staff who brought me a pa... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

It is the second time that I had a bad experience at the store in Bromley. The staff behaved as if we were intruders, interrupting their chats. Some items had no labels, there were 2 of 3 people actin... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was looking for some walking boots for my son’s upcoming scout trip and the staff at this store were so incredibly helpful. They were very knowledgeable and made me choose the perfect pair. The stor... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento
  5. Tienda de artículos para correr
  6. Zapatería

Sobre Blacks - Bromley

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

429 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(429)

3351 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Eloise was very helpful and more than…

Eloise was very helpful and more than happy to provide advice.

1 de abril de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Very nice and helpful staff

30 de marzo de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Harry was so helpful

Harry was so kind and helpful at the Bromley branch where I purchased a northface bag for my son

31 de marzo de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Again, fantastic service!

I was looking for a puffer jacket for a trip to Nepal and Jonny at the Bromley store was extremely helpful when deciding which way to go. He was very knowledgeable and even looked at his back room stock in case there was an alternative that wasn’t on the shop floor.
When I returned to the store after having a little think, his colleague (I didn’t get his name but he looked a little similar to Jonny) took up the reins with equal knowledge where I ended up buying the Rab Microlight Alpine Down jacket and I’m extremely happy with the purchase. Thank you again guys

30 de marzo de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Super service

I bought my trekking shoes and tried them on for a week indoors. I found they were too tight and took them back. I was served by a gentleman called Otis who couldn’t do enough to find me a pair that fitted well. In fact the shoe I settled on was slightly more expensive than the original but Otis price matched it for me. Great service.

28 de marzo de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Really great customer experience

Went in to buy some durable walking boots, but didn't know what to look for. The shop assistant, Eloise, was really helpful in finding the shoes that would fit best, within the budget that I was looking for.

Will definitely be going back next time I need more hiking gear.

26 de marzo de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great staff!

They were very helpful and accompanied me while shopping and even held my stuff! Very kind and welcoming staff. :)

26 de marzo de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great service by the manager and the…

Great service by the manager and the team earlier today whilst purchasing some new walking boots

25 de marzo de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

The young girl who served us was…

The young girl who served us was outstanding Great service and great product knowledge. A delight to shop there. Not exactly sure of the date but the girl concerned is studying for a masters I believe

22 de febrero de 2023
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing customer service

I visited Blacks Bromley today and had to leave a review! Lottie and Otis were extremely helpful, taking the time to answer all my questions and recommend the best products for my upcoming trip.

Amazing customer service that is quite rare to find nowadays!

Thanks Lottie and Otis :)

20 de marzo de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Rob went above and beyond helping me…

Rob went above and beyond helping me today, I feel like now I am not only well prepared but well informed. Thanks Rob!

17 de marzo de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Spot on advice.

A good selection of footwear to choose from but best of all was the service I received. Excellent product knowledge especially in relation to the foot problems that I have. Your salesperson was happy to spend time with me to ensure I bought the right product.
So much better than shopping on-line. Thank you.

16 de marzo de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valorada con 4 estrellas sobre 5

Excellent shopping experience- however…

Excellent shopping experience- however we were promised a 10% discount on the walking shoes
This was to be within 7days and it has never materialised

4 de marzo de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Hi Clari,
Thank you for your review.
I am sorry to hear you didn't receive a 10% discount on your order, we would love to look into this for you.
Please drop us an email on customercare@blacks.co.uk with your order number and a brief description of the issue.
Many thanks,
Sarah
Blacks Online Review Team.

Valorada con 5 estrellas sobre 5

Really good shop for Outdoor basics

Amazing, friendly Customer service , great quality products, good prices👌🏻✨

9 de marzo de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Lottie is an amazing worker

Lottie is an amazing worker, super knowledgeable, helpful and nice, she patiently assisted me in finding everything I was looking for and more. Same can be said about the other workers, all very polite and helpful. Good selection within the store and fair prices. Very good experience, thank you Lottie!

9 de marzo de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great help from the staff

Brilliant service from a young lady (red hair, glasses) with picking out a great boot, getting the right colour, and setting up an online order. Definitely needs a pay rise!

4 de marzo de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Had exactly what I needed!

I came in to get some new trekking boots as my old ones have seen better days. Forget the name of the chap who served me, but sorted me out exactly what I wanted, had my size in stock and a great price too, and even got some socks at half price with them! Will be back soon for a new backpack!

2 de marzo de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Extremely helpful staff who were really…

Extremely helpful staff who were really great.

28 de febrero de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic service. Exceptional.

The gentleman who served me was a credit to the store. (I couldn't find a name on the receipt unfortunately, tall chap). Great knowledge of the products, helpful, patient and really helped me choose the items I needed with great care and attention. Great service, thanks.

27 de febrero de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Super helpful staff as always :)

24 de febrero de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Blacks Customer Care Team

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