Blacks - Castleford Opiniones 

453
•
TrustScore: 5 sobre 5

4,9

32 Castleford Outlet Village, WF10 4FR Castleford, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Smaller shop, but actually had better stock in than larger local Go Outdoors store. Extremely helpful & knowledgable store assistants. I was served by Mike who helped me select a pair of comfortable &... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I received excellent customer service from the sales assistant in Blacks. He took the time to understand me and what I needed. I bought some Berghaus galactic boots that fit great. Thankyou

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Visited Blacks store at Junction 32 at Glasshought/Castleford. Have been looking for new hiking boots for ages. Finally got them here! Served by Michael. Very knowledgeable guy + super helpful. Not pu... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

I recently made a purchase and the process at the till took a little longer than usual, as the employee was a trainee. I completely understand that everyone needs time to learn, so I was patient and... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. también en la categoría
  3. Tienda de artículos de campamento
  4. Tienda de artículos para correr
  5. Tienda de bolsos y equipaje
  6. Tienda de ropa deportiva
  7. Zapatería

Sobre Blacks - Castleford

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • 32 Castleford Outlet Village, WF10 4FR, Castleford, Reino Unido

  • 01977 802917

4,9

Excelente

TrustScore: 5 sobre 5

453 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(453)

3902 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Very good

Went to get a boot fit and buy a pair of boots. The staff were really helpful and had lots of valuable information. Very good experience.

21 de julio de 2024
Opinión espontánea
Logotipo de Blacks - Castleford

Respuesta de Blacks - Castleford

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

The price I paid was great for the coat…

The price I paid was great for the coat I purchased

4 de julio de 2024
Opinión espontánea
Logotipo de Blacks - Castleford

Respuesta de Blacks - Castleford

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great service

I don't know his name, but in his 20's dark brown hair slender lad, clerk 2 on receipt (who's Dad has had a Berghaus coat for 26 years that still works well) was very knowledgeable about walking boots. Really helpful, gave some good pointers about each of the 3 pairs of boots he brought out. As well as knowledge, he was very patient. I'd not realised that it had gone past 8pm, but there was no pressure to hurry up from him or his colleague. My fella thanked them for staying to sort us out, and they were both very pleasant, and polite young men. I've been looking for walking boots for about a year on and off, their knowledge, patience and the variety of stock meant I succeeded in getting some. Will defo visit again!

2 de julio de 2024
Opinión espontánea
Logotipo de Blacks - Castleford

Respuesta de Blacks - Castleford

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service

Charles and Mike were super helpful with their knowledge of the products available and kept my requirements at the heart of their advice.

29 de junio de 2024
Opinión espontánea
Logotipo de Blacks - Castleford

Respuesta de Blacks - Castleford

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Mike was exceptional and very…

Mike was exceptional and very knowledgeable kitting us out for my sons D of E!

21 de junio de 2024
Opinión espontánea
Logotipo de Blacks - Castleford

Respuesta de Blacks - Castleford

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

New Boots

Bought a pair of Scarpa walking boots. Assistance from Dave was much appreciated - very informed about the range of products.

12 de junio de 2024
Opinión espontánea
Logotipo de Blacks - Castleford

Respuesta de Blacks - Castleford

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing service

Amazing service. The mosquito net I wanted wasn’t available in store so the gentleman ordered it online for me whilst I was in store and it arrived with free delivery the next day. Can’t recommend highly enough!

20 de junio de 2024
Opinión espontánea
Logotipo de Blacks - Castleford

Respuesta de Blacks - Castleford

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent assistance for Duke of Edinburgh award

Excellent assistance and advice from Dave the store manager. We were a stressed out family with a Duke of Edinburgh kit list and a reluctant teenager but we were put at ease and left feeling much calmer!

31 de mayo de 2024
Opinión espontánea
Logotipo de Blacks - Castleford

Respuesta de Blacks - Castleford

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great shopping experience!

I was assisted by Charlotte who was very helpful! I found the items I was looking for, the whole experience was excellent! I was able to browse without being pressured. And when I needed assistance Charlotte was there! Thank you!

31 de mayo de 2024
Opinión espontánea
Logotipo de Blacks - Castleford

Respuesta de Blacks - Castleford

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, my boots weren't in stock, but delivery was the next day

5 de mayo de 2024
Logotipo de Blacks - Castleford

Respuesta de Blacks - Castleford

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great advice given in store

Great advice given in store, very friendly and helpful staff :)

15 de mayo de 2024
Opinión espontánea
Logotipo de Blacks - Castleford

Respuesta de Blacks - Castleford

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Went to buy some walking boots on…

Went to buy some walking boots on Saturday. I thought my requirements were a little bit different due to my insoles and weird feet, but the sales assistant was extremely knowledgeable about the shoes and made recommendations and observations on want shoe suited my needs best.

Also we had been to almost every single outdoor/walking based shop at j32 that day and the knowledge and expertise was just superior at Blacks. It made me so much more confident in my purchase.

4 de mayo de 2024
Opinión espontánea
Logotipo de Blacks - Castleford

Respuesta de Blacks - Castleford

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Extremely friendly and helpful staff.

The two shop Assistants, Liv and Charlotte could not have been more friendly and helpful.
They are a credit to the store. (Junction 32)
Very pleased with my walking boots.
Will definitely be back should I need anything else.

3 de mayo de 2024
Opinión espontánea
Logotipo de Blacks - Castleford

Respuesta de Blacks - Castleford

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent and knowledgeable service

Excellent service from a chap who clearly knew his stuff regarding the walking boots I purchased.
Junction 32 store.
By the way the Merrell boots I purchased were way cheaper than anywhere else.

30 de abril de 2024
Opinión espontánea
Logotipo de Blacks - Castleford

Respuesta de Blacks - Castleford

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Experience is important

Having made a great job of advising me on boots, I went back for some hiking waterproofs.
The knowledge of the staff are what sets Black's apart. Olivia was able to advise me on what she had used for the same terrain.
I am sure I am now much better prepared for the fabulous British weather.

27 de abril de 2024
Opinión espontánea
Logotipo de Blacks - Castleford

Respuesta de Blacks - Castleford

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Got a nice jacket at a very good price

Got a nice jacket at a very good price, and all with great service from Mike. Will definitely shop here again.

20 de abril de 2024
Opinión espontánea
Logotipo de Blacks - Castleford

Respuesta de Blacks - Castleford

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Charlotte C wow great customer service

What a pleasant experience today,I needed some walking shoes/boots. A very friendly and knowledgable girl called Charlotte C talked me through the pros and cons of each type and after I asked her to go back and get me a different size or type for what seemed like many times I eventually decided which ones!! She was very patient and a pleasure. I would like to say a big thank you to her and to say she is a credit to the company.

19 de abril de 2024
Opinión espontánea
Logotipo de Blacks - Castleford

Respuesta de Blacks - Castleford

Hi,

We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.

Thanks again,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Staff at Castleford Outlet were great…

Staff at Castleford Outlet were great today. Dealt with the return of a Rab jacket most splendidly. As always, very knowledgeable about product and very polite and friendly.

13 de abril de 2024
Opinión espontánea
Logotipo de Blacks - Castleford

Respuesta de Blacks - Castleford

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Valorada con 4 estrellas sobre 5

It’s a shop with stuff sold at…

It’s a shop with stuff sold at reasonable price

11 de abril de 2024
Logotipo de Blacks - Castleford

Respuesta de Blacks - Castleford

Hi,

Thanks for taking the time to leave us feedback. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Valorada con 1 estrellas sobre 5

Unhappy

Unhappy experience. Walked into blacks and was greeted as normal. Browsing for some new walking gear but was pestered by a guy with ginger hair 3-4 times and told him I would let him know when I needed him. Apparently that wasn’t enough so I ended up walking out. Will not be returning

6 de abril de 2024
Opinión espontánea
Logotipo de Blacks - Castleford

Respuesta de Blacks - Castleford

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

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