Blacks - Newbury Opiniones 

1392
TrustScore: 5 sobre 5

4,9

68-69 Northbrook Street, RG14 1AE Newbury, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

A huge thank you to Tanya at Blacks, Newbury for all your help with the expedition gear for my son Jack and me. Tanya took the time to go through our equipment list with us in advance and then s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great service and advice. My wife was looking for a new pair of trekking shoes and Zak was extremely helpful and patient, going through multiple options and providing lots of advice. Couldn’t have ask... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’d been looking at some hiking boots for a while but needed an assistant to help, I’d previously been served by Ann so asked if she could help me select some suitable boots. Nothing was too much t... Ver más

Valorada con 1 estrellas sobre 5

I bought a pair on walking shoes online and they were advertised as waterproof but these were seriously faulty after wearing just twice they leaked. tried to contact Blacks to discuss this this was i... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento
  5. Tienda de artículos para correr
  6. Zapatería

Sobre Blacks - Newbury

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • 68-69 Northbrook Street, RG14 1AE, Newbury, Reino Unido

  • 01630 416070

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

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4,9

Todas las opiniones

(1392)

3630 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Found what I was looking for quickly at…

Found what I was looking for quickly at a reasonable price and cashier Michael was really pleasant.

27 de febrero de 2025
Opinión espontánea
Logotipo de Blacks - Newbury

Respuesta de Blacks - Newbury

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Blacks Customer Care Team

Valorada con 4 estrellas sobre 5

Had a very good experience…

Had a very good experience today..Michael was extremely helpful in finding the right shoe and fit etc...

22 de febrero de 2025
Opinión espontánea
Logotipo de Blacks - Newbury

Respuesta de Blacks - Newbury

Hi,

Thanks for taking the time to leave us feedback. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Had what I needed at a good price

Had what I needed at a good price, looked after me well.

27 de febrero de 2025
Opinión espontánea
Logotipo de Blacks - Newbury

Respuesta de Blacks - Newbury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

We have just purchased some walking…

We have just purchased some walking clothing and boots and Ann & Emma at Blacks in Newbury were so very very helpful, thank you guys.

27 de febrero de 2025
Opinión espontánea
Logotipo de Blacks - Newbury

Respuesta de Blacks - Newbury

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great help by Ann yesterday

Great help by Ann yesterday. I didn't know that Blacks gave discount to National Trust members. She made sure that I got the discount that I was entitled to.

25 de febrero de 2025
Opinión espontánea
Logotipo de Blacks - Newbury

Respuesta de Blacks - Newbury

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Went in to buy a pair of walking…

Went in to buy a pair of walking trousers. Michael and Tanya were so patient and helpful. With their advice, and no pressure we ended up buying the trousers we wanted plus a pair each of thermal walking trousers, a warm top each, a napsack and some walking boot bags. We obviously spent more than planned but came out feeling really good about it all. Thanks guys

24 de febrero de 2025
Opinión espontánea
Logotipo de Blacks - Newbury

Respuesta de Blacks - Newbury

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great shopping experience.

Greeted as soon as I walked into the store by two female staff members which were super friendly and made me feel welcomed.

The main reason for my visit today was for a new waterproof coat suitable for all year round. I walked up to the till point and a younger female staff member opned the fitting room door for me so I could try a few items on.

I ended up purchasing the perfect coat that met all of my needs and matched with a great price. Ann was extremely helpful on tills. She gave me all the information I needed in regards to my new coat and the aftercare of washing ect. Overall super friendly team and such a great store! I will definitely be a returning customer.

24 de febrero de 2025
Opinión espontánea
Logotipo de Blacks - Newbury

Respuesta de Blacks - Newbury

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Always a good experience in Blacks

Always a good experience in Blacks. Staff are friendly and helpful. This time I received an excellent service from Michael who helped me select a pair of trainer type boots. He was friendly, helpful and used initiative as he straddled very well my needs alongside those of another customer.

20 de febrero de 2025
Opinión espontánea
Logotipo de Blacks - Newbury

Respuesta de Blacks - Newbury

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Tanya was super helpful

Tanya was super helpful. She helped my daughter with her Dofe kit.

22 de febrero de 2025
Opinión espontánea
Logotipo de Blacks - Newbury

Respuesta de Blacks - Newbury

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service today when buying…

Excellent service today when buying hiking boots. Michael was very helpful and knowledgeable and polite.

22 de febrero de 2025
Opinión espontánea
Logotipo de Blacks - Newbury

Respuesta de Blacks - Newbury

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Incredible bargains

Got some incredible bargains at the sale in Newbury and Michael deserves a shout out for great service.

21 de febrero de 2025
Opinión espontánea
Logotipo de Blacks - Newbury

Respuesta de Blacks - Newbury

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

My wife and I were exceptionally well…

My wife and I were exceptionally well looked after when we kitted ourselves out for a hiking trip. Ann deserves a shout out!

14 de febrero de 2025
Opinión espontánea
Logotipo de Blacks - Newbury

Respuesta de Blacks - Newbury

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Boot purchase with Zak

Bought a pair of boots. Not easy as need to fit orthotics. Luckily was helped by Zak who was very helpful and patient. Thank you Zak.

9 de febrero de 2025
Opinión espontánea
Logotipo de Blacks - Newbury

Respuesta de Blacks - Newbury

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great experience

Shopped in store on 15.02.25
Served by young man named Zak. Extremely helpful and friendly. Couldn’t do enough for us. Helped my 13 year old find the right coat for an upcoming school trip to Iceland.
Thank you Zak!

15 de febrero de 2025
Opinión espontánea
Logotipo de Blacks - Newbury

Respuesta de Blacks - Newbury

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing customer service

A few months ago I went into blacks to look for a new puffer coat during the sale, Finn was very helpful to me in finding one which suited my needs and that was still a good price under the sale. He knew exactly where to direct me and how to meet my needs.

29 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good range of gear and friendly staff

Jack was really helpful in my buying leather hiking boots (always tricky) and some good trainers.
He was well informed about his stock and was confident in suggesting which boots/trainers were best for me. All staff were cheerful and getting a DofE discount was a welcome bonus. Many Thanks!

15 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Knowledgeable staff

Sam in Newbury was very helpful and knowledgeable when buying a new coat this morning. Husband also had the benefit for staff knowledge whilst buying new boots.

15 de febrero de 2025
Opinión espontánea

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