Blacks - Nottingham Wheeler Gate Opiniones 

147
TrustScore: 4.5 sobre 5

4,6

Wheeler Gate 38-40, NG1 2ND Nottingham, England, GB


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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Was a little perturbed that it took 2 days for it to be sent out, and took 4 days to arrive when on ordering it said 3 days. I except its a busy time of year. The pump with he tent was bone dry and wa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I went in looking for some new hiking boots recently, i was very quickly seen to by jerry. They offered some of the best customer service i’ve gotten from a blacks, checking to see what discount got... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Easily the best retail experience I’ve had by far. An unfortunate set of circumstances led to me having to replace just about ALL of my kit only four days away from the biggest expedition of my life.... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

I was unfortunately disappointed with my experience at Blacks. The store was very messy, with sale baskets full of non-sale stock, and asking staff about this they said other stock had just made its w... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento
  5. Tienda de artículos para correr
  6. Zapatería

Sobre Blacks - Nottingham Wheeler Gate

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • Wheeler Gate 38-40, NG1 2ND, Nottingham, England, Reino Unido

4,6

Excelente

TrustScore: 4.5 sobre 5

147 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(147)

3585 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent choice with very knowledgeable member of staff

Karen, despite being very busy gave everyone the one to one attention they needed. She was able to give plenty of information about the walking boots and which would be more suitable for foot shape and purpose. A thoroughly great experience. She couldn’t have been more helpful. Excellent selection of boots to choose from.

16 de diciembre de 2024
Opinión espontánea
Logotipo de Blacks - Nottingham Wheeler Gate

Respuesta de Blacks - Nottingham Wheeler Gate

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Friendly and helpful staff

Staff were friendly and helpful on a busy Saturday afternoon.
The downside was when i took the item out of the bag to wrap up for a gift the security tag was still attached so had to return the item to get it removed.
This took up valuable time close to Christmas and I had to travel as don’t live close by.

23 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Nottingham Wheeler Gate

Respuesta de Blacks - Nottingham Wheeler Gate

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Reia,(apologies if misspelt) was very…

Reia,(apologies if misspelt) was very helpful. I was only going to look but ended up buying. Thanks

10 de diciembre de 2024
Opinión espontánea
Logotipo de Blacks - Nottingham Wheeler Gate

Respuesta de Blacks - Nottingham Wheeler Gate

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Friendly staff

Friendly staff, particularly Gerry and helped us with everything we needed - thank you 🙂

6 de diciembre de 2024
Opinión espontánea
Logotipo de Blacks - Nottingham Wheeler Gate

Respuesta de Blacks - Nottingham Wheeler Gate

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Friendly and helpful staff.

All 3 members of staff were exceptionally friendly and knowledgeable, making it a really good shopping experience.
Thank you to Karen, Gerry and Reia.

3 de diciembre de 2024
Opinión espontánea
Logotipo de Blacks - Nottingham Wheeler Gate

Respuesta de Blacks - Nottingham Wheeler Gate

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Gerry was very attentive and helpful

Gerry was very attentive and helpful! She gave us much entertainment during our shop!

2 de diciembre de 2024
Opinión espontánea
Logotipo de Blacks - Nottingham Wheeler Gate

Respuesta de Blacks - Nottingham Wheeler Gate

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Good choice of products

Good choice of products. Karen was helpful and knowledgeable, great friendly service.

2 de diciembre de 2024
Opinión espontánea
Logotipo de Blacks - Nottingham Wheeler Gate

Respuesta de Blacks - Nottingham Wheeler Gate

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

I visited Blacks store looking for…

I visited Blacks store looking for comfortable waterproof walking shoes as I generally have difficulty finding comfortable footwear
However I was not disappointed as Gerry was extremely helpful and made sure I was able to find a pair that were comfortable and suited my particular needs . Very satisfied customer indeed and Gerry is to be commended for her excellent customer service .

30 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Nottingham Wheeler Gate

Respuesta de Blacks - Nottingham Wheeler Gate

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great service from Geri!

30 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Nottingham Wheeler Gate

Respuesta de Blacks - Nottingham Wheeler Gate

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Geri was amazing

Geri was amazing, really helpful and friendly. She was able to answer all my questions about walking boots and I managed to successfully purchase a great pair, that she recommended. Extremely attentive and knowledgeable.

30 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Nottingham Wheeler Gate

Respuesta de Blacks - Nottingham Wheeler Gate

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

I went into the store today to get a…

I went into the store today to get a pair of walking shoes. But unfortunately I have big feet and it wasn't that easy. I was served by a lady called Gerry and she was absolutely fabulous. She was determined to find me a pair which would fit my weird feet. She pulled out all the stops and searched high and low and managed to find me the right pair. Thank you very much one of the best retail experience I had. I left very happy and the manager( I think) at the tills was fantastic too.

27 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Nottingham Wheeler Gate

Respuesta de Blacks - Nottingham Wheeler Gate

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

The shop attended John was very…

The shop attended John was very helpful, and explained exactly what I need to reproof my water proof trousers.

14 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Nottingham Wheeler Gate

Respuesta de Blacks - Nottingham Wheeler Gate

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great service even though they were about to close

I went into the Nottingham Wheeler Gate shop a couple of minutes before closing and Karen and John still took their time to serve me without rushing. They got the shoes I had seen previously and had everything sorted for me in minutes. Calm, friendly and helpful.

13 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Nottingham Wheeler Gate

Respuesta de Blacks - Nottingham Wheeler Gate

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

New boots.

Hi, needed a new pair of boots, Harriet was helpful, patient and pleasant on the 4th November.

4 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Nottingham Wheeler Gate

Respuesta de Blacks - Nottingham Wheeler Gate

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

I needed advice on footwear and Jake…

I needed advice on footwear and Jake was extremely helpful. His combination of excellent product knowledge and customer service skills meant I got exactly what I needed within the price range I described. I will be shopping here again. Thank you.

29 de octubre de 2024
Opinión espontánea
Logotipo de Blacks - Nottingham Wheeler Gate

Respuesta de Blacks - Nottingham Wheeler Gate

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Jake at Wheeler Gate Blacks - Top Man

I went into the Nottingham Wheeler Gate branch for a waterproof jacket. I asked for some help and advice and Jake could not have been more helpful. Sorted me out with a great jacket and a good price. Thanks Jake!

29 de octubre de 2024
Opinión espontánea
Logotipo de Blacks - Nottingham Wheeler Gate

Respuesta de Blacks - Nottingham Wheeler Gate

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Exceptional customer service by Raa

Customer Advisor Raa was exceptional, very friendly and knowledgeable and really listened to her customers. She took time to understand customer requirements and then provided suitable advice. Really nice to see excellent customer service these days.

26 de octubre de 2024
Opinión espontánea
Logotipo de Blacks - Nottingham Wheeler Gate

Respuesta de Blacks - Nottingham Wheeler Gate

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Craghoppers Women’s Trousers

John from the Blacks Wheeler Gate store was very helpful took me straight to the Craghoppers womens trousers and delivered great customer service in a cheerful manner, asked me if I was a member of any outdoor groups Ramblers etc as those members are eligible for a discount. I am very happy with my purchase and the service I received.

22 de octubre de 2024
Opinión espontánea
Logotipo de Blacks - Nottingham Wheeler Gate

Respuesta de Blacks - Nottingham Wheeler Gate

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Lovely staff and plenty of choice

Went into Blacks in Nottingham this morning. Very helpful staff, especially Amir. Couldn’t have done enough for us.
Many thanks

20 de octubre de 2024
Opinión espontánea
Logotipo de Blacks - Nottingham Wheeler Gate

Respuesta de Blacks - Nottingham Wheeler Gate

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Really helpful experience

Really helpful experience, Amir was helpful and found boots which fir really well.

20 de octubre de 2024
Opinión espontánea
Logotipo de Blacks - Nottingham Wheeler Gate

Respuesta de Blacks - Nottingham Wheeler Gate

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

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