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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Absolute joke of a company!! Reception staff as useful as a chocolate tea pot, and as for your fitters!! RUDE!! No people skills at all as well as no communication skills. You may well be busy, what a... Ver más

Valorada con 4 estrellas sobre 5

My kitchen floor is absolutely stunning. Kardean range. Phil, Pete and Tom were excellent in terms of communication and skills. Tom especially created a fantastic border and laid the Kardean to per... Ver más

Valorada con 5 estrellas sobre 5

We called Into the 2 mills showroom not really sure what type of floor finishes we were looking for. We were guided by a gentleman called Rich who went through many different options, he showed us the... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Terrible company to deal with, terrible customer service, especially the Two Mills branch. Watch out for hidden costs, terms and conditions in minute writing on the order form. Rude and un... Ver más

Información sobre la empresa

  1. Tienda de alfombras
  2. Instalador de moquetas
  3. Mayorista de alfombras
  4. Proveedor de suelos de madera y laminados

Escrito por la empresa

Bogans carpets Ltd is a family run business that has been trading for over 70 years. our main aim is to have the widest selection of flooring served to you at the cheapest possible price, and to leave you with your perfect flooring professionally installed and feeling happy.


Información de contacto


2,6

Malo

TrustScore: 2.5 sobre 5

51 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

Awful experience with bogans

Awful experience with bogans have stupidly used them twice now first time they turned up on 3 separate occasions (baring in mind we had to take time out of our full time jobs to be there for the fitting) they did not bring the correct materials to do the job due to poor communication within the shop finally got the job done which was fine. But the second time we used them for vinyl in our bathroom the one we chose & paid for was no longer available unfortunate but we understood. We chose another vinyl which was fitted the vinyl was awful and had a tear in it. Got in-touch with the shop they gave us an email address to put our complaint in to didn’t receive a response until almost a week later they said they would speak to the fitter & we never heard another thing. Shockingly bad customer service & a total lack of organisation within their shop & offices would not recommend

11 de agosto de 2022
Opinión espontánea
Logotipo de Bogans carpets ltd

Respuesta de Bogans carpets ltd

Hi Kate, I’m very sorry to hear about your recent and previous experience with my store. And would like to point out we we wouldn’t normally ask you a customer to email customer services over a ripped vinyl and would normally order a replacement through the manufactures. So can’t explain why a member of staff would ask you to do that unless it was reported some time after fitting.
Our customer service manager has just had 10 days annual leave, but did have a reply message on her emails to say that all messages would be dealt with on her return.
If you issue still hasn’t been dealt with then please send me a direct email on nick@bogans-carpets.co.uk

Valorada con 5 estrellas sobre 5

Highly Recommended

Fantastic experience from beginning to end. Sharon was very professional and extremely helpful when I was making my choice.. The carpet surveyor was also really knowledgeable and answered all my questions patiently . The carpet fitters, Dan and Pater, did a great job fitting the carpets throughout my living rooms, stairs, and landing, and I’m really pleased with the finished look.
A professional service overall and I would highly recommend this company.

26 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very highly recommended

Excellent company, good value for money and cannot recommend the fiiters highly enough, I chose a tricky patterned carpet but it was fitted perfectly, quickly and expertly. Highly recommended

19 de junio de 2022
Opinión espontánea
Logotipo de Bogans carpets ltd

Respuesta de Bogans carpets ltd

Thanks for your great review.

Valorada con 2 estrellas sobre 5

Happy with the product but the lino is…

Happy with the product but the lino is coming loose after 3 weeks and there is a stone underneath a section of it. It needs to be relayed.

31 de mayo de 2022
Logotipo de Bogans carpets ltd

Respuesta de Bogans carpets ltd

Hi Luke, sorry to hear about this. Have you reported this to the store you purchased it from? It should be something re can fix or replace if needed.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Friendly team, all the way from the first call to the fitter. Great price. Would definitely recommend.

26 de mayo de 2022
Valorada con 5 estrellas sobre 5

Great prices, knowledgeable staff and great fitting

We found the staff at Bogans very knowledgeable in helping us choose the right carpet for our stairs and landing. We had shopped around and they had the best prices around for what we were looking for. There were so many to choose from and were able to take some samples home to help us decide on the colour to coordinate with our room. The fitting was arranged and the fitter turned up on time and did a fabulous job. I would definitely use Bogans again.

25 de mayo de 2022
Valorada con 5 estrellas sobre 5

We have used Bogans Carpets for years

We have used Bogans Carpets for years. We highly recommend them to friends and family. We have had excellent customer service in the showroom and from the fitters. We have bogans flooring throughout our house and in all rooms.
The quality of the carpets and flooring is of really high quality and at a great price. Wouldn’t go anywhere else!!!

25 de mayo de 2022
Valorada con 5 estrellas sobre 5

The Excellent Bogans

What a great company. From Brian in the showroom which is lovely (the showroom) - I will call him an advisor not a pushy salesman guiding you through the different products very knowledgeable. Then Peter the surveyor very pleasant and efficient to Tom the floor layer. Bags of knowledge 40 years experience and attention to detail that makes a good job a fantastic job An unreserved 11 out of 10 and Golden Buzzer Well done Bogans a pleasure doing business with you

25 de mayo de 2022
Opinión espontánea
Logotipo de Bogans carpets ltd

Respuesta de Bogans carpets ltd

Thank you for your excellent review.

Valorada con 5 estrellas sobre 5

A fantastic family run business which…

A fantastic family run business which we have used for many years. They have carried out flooring on our family homes and also our rental properties. Prices is always fantastic and the finish job is perfect!
Wouldn’t go anywhere else!!!

25 de mayo de 2022
Valorada con 5 estrellas sobre 5

Bogans carpets have fitted flooring for me in 5 different homes now!

Bogans carpets have fitted flooring for me in five different homes now, over many years. Their flooring is gorgeous, and often gets commented on. It is good quality and so lasts well. The fitters are always polite, friendly and professional. It's a smooth service from start to finish, and most importantly, the flooring is always stunning and sets any room off. Would recommend to anyone, in fact, I have, and those I have recommended to are always so thankful and also comment positively on their experience. Brilliant company.

25 de mayo de 2022
Valorada con 5 estrellas sobre 5

Excellent in store service - no hard sell.

Excellent in store service, no hard sell. Good quality carpet and underlay. Fitters quick and tidy with great finish - they even gave us advice on how to prepare our kitchen-diner for flooring when we get the extension. Very pleased. Thank you.

25 de mayo de 2022
Valorada con 5 estrellas sobre 5

We called Into the 2 mills showroom not…

We called Into the 2 mills showroom not really sure what type of floor finishes we were looking for. We were guided by a gentleman called Rich who went through many different options, he showed us the best Karndean flooring within our budget, and helped us select a good quality carpet to fit on the stairs and landing whilst we were there, he sorted out dates that suited us. The floor layers and carpet fitters arrived on the days they were meant to, and we are absolutely delighted with the finished job

24 de mayo de 2022
Logotipo de Bogans carpets ltd

Respuesta de Bogans carpets ltd

Thanks David.

Valorada con 5 estrellas sobre 5

100% recommend this company

I was recommend this company by a friend and I can’t fault the service and the company as a whole. Walked in and was served by a lady who knew her stuff and the deal was done, that easy. She was ready to have someone come out and measure a few days later but I asked if I could hold off until I finished painting. She said that wasn’t a problem. Once I was ready, I called up and the measuring guy was out within a few days and the whole of my upstairs was getting fitted the following week. One fitter arrived and done an amazing job. Unbelievable. Worked his socks off, I couldn’t be happier with it.

Thank you to everyone involved. Great company.

5 de mayo de 2022
Opinión espontánea
Logotipo de Bogans carpets ltd

Respuesta de Bogans carpets ltd

thanks for your review.

Valorada con 5 estrellas sobre 5

Service

Ordered carpet and then had to delay the fitting for 7 weeks. The girl at 2 Mills store was so helpful and accommodating. Nothing was any trouble. Excellent service, won't go anywhere else now.

5 de mayo de 2022
Opinión espontánea
Logotipo de Bogans carpets ltd

Respuesta de Bogans carpets ltd

thanks for you kind review

Valorada con 5 estrellas sobre 5

very pleased with bogans

very pleased with bogans. I went in and the staff were very helpful. Jordan showed me the perfect carpet for my daughters room. it was fitted by moz who done a fantastic job. highly recommended

14 de abril de 2022
Opinión espontánea

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