Very quick to sell their expensive hearing aids and set date for checking if they ok ok only for them to cancel appointment the same day by email. Product battery lasts only 6/7 hrs so tried to ret... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónBoots the Chemists Ltd, 56 High Street, TN24 8TB Ashford, England, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Really personal service, explained everything perfectly. Didn’t feel rushed. Very happy to recommend to anyone who is thinking about getting help for hearing loss. Thank you 🤩
From booking my first appointment to finally choosing my hearing aids the service has been quick ,efficient and expert. Everything about my hearing loss was explained very carefully and understand... Ver más
Brenda was very friendly, helpful and professional, I had no idea about hearing aids or what I needed, she explained my hearing loss and demonstrated what my hearing would be like with them
Información sobre la empresa
Escrito por la empresa
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Información de contacto
Boots the Chemists Ltd, 56 High Street, TN24 8TB, Ashford, England, Reino Unido
3,2
Medio
12 opiniones
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very poor aftersales
Very quick to sell their expensive hearing aids and set date for checking if they ok ok only for them to cancel appointment the same day by email.
Product battery lasts only 6/7 hrs so tried to return product only to find the person in the department not working today (Thursday) and other staff told me to come back tomorrow. I live 25 miles away. So no one working in boots could credit me. It seems that boots hearing is a completely separate company working part time. Very disappointed ☹️ ☹️ ☹️
8 de enero de 2026
Opinión espontánea
Respuesta de Boots Hearingcare - Ashford
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Hearing blues disappear
From booking my first appointment to finally choosing my hearing aids the service has been quick ,efficient and expert. Everything about my hearing loss was explained very carefully and understandably.
Brenda the audiologist is a very polite Knowledgeable health care professional.
I felt at ease , all my questions were answers to my full satisfaction. Good customer service and looking forward to getting my new hearing aids in two weeks time.
3 de octubre de 2024
Really personal service
Really personal service, explained everything perfectly.
Didn’t feel rushed.
Very happy to recommend to anyone who is thinking about getting help for hearing loss.
Thank you 🤩
16 de julio de 2024
No care about how customers may wish to contact them
Need to make an extended appointment at Ashford Kent branch to see to my two sets of aids,£6000 cost!
There’s two telephone numbers on their website,one has repeating messages only, the other is “unobtainable” !
What a shabby service!
July 22, local number on website still out of service, still on website. Took me one and a half hours to book appointment, then they confirmed by letter, different day.Now, back trying to confirm with no one answering again. What does the “ team “ want to discuss with me
replace my wasted hours or why they have done nothing to rectify this.
15 de julio de 2024
Opinión espontánea
Respuesta de Boots Hearingcare - Ashford
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Great experience
It was a pleasure to be dealt with by a person who was so friendly and polite - almost like meeting an old friend- would definitely use her services again
15 de mayo de 2024
Very supportive
Very supportive, knowledgeable and professional service! Brenda answered all the questions and as a good sales person sold the top hearing aid! Look forward to getting the hearing aid and having my hearing difficulties resolved.
16 de diciembre de 2023
Very well explained test results and…
Very well explained test results and clear information on options.
21 de abril de 2023
The thoroughness of the appointment by…
The thoroughness of the appointment by a knowledgeable and caring operative.
11 de abril de 2023
Your audiologist Brenda Shrewsbury
Your audiologist Brenda Shrewsbury, she is absolutely brilliant. My ears were so waxed up but she managed to solve the problem and advise me on new hearing aids.
2 de marzo de 2023
Overall a very professional service…
Overall a very professional service provided by a very experienced person with a wealth of knowledge very satisfied.
1 de marzo de 2023
Brenda was very friendly
Brenda was very friendly, helpful and professional, I had no idea about hearing aids or what I needed, she explained my hearing loss and demonstrated what my hearing would be like with them
23 de diciembre de 2022
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.