This is the score so far. The diagnostic process went extremely well. However the proof will come after I have started using hearing aids.
Localización
Cambiar localizaciónBoots, 197-199 High Street, GL50 1DB Cheltenham, England, GB
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Consulta las opiniones de los clientes
A lot of care was taken with my hearing test, I knew that I was almost profoundly deaf before the test. However, the new hearing aids have been a revelation to me, I can hear so much more than I coul... Ver más
We spoke with Haden who certainly knew his stuff. He was friendly, informative and never pushy which, having been in Sales myself, I really appreciated. I bought hearing aids from another supplier, s... Ver más
Great service, thorough and attentive got our trust but 15mins late seeing us so we had to wait (why is our time less important than theirs!?)
Información sobre la empresa
Escrito por la empresa
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
Información de contacto
Boots, 197-199 High Street, GL50 1DB, Cheltenham, England, Reino Unido
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Boots eye centre Cheltenham.
Boots eye centre Cheltenham.
Very good service and information given clearly. So pleased that I was given future appointments and that I was given phased hearing sounds to so that I can become accustomed to my new hearing.
Patience and understanding
From my first visit to the Boots hearing care specialist, MICHAEL was very patient with my questions and explained the results of my initial hearing test in a professional yet simple way so that I understood the process. For personal reasons I let some time lapse before going back to order my hearing aids at which time Michael made sure nothing had changed and that I was still happy and comfortable with the product I had chosen. I am happily wearing them now and can only say that they are comfortable and very easy to wear and use and look forward to my follow up with Michael. I will definitely recommend to friends/family or anyone who asks where I went for my hearing concerns. EXCELLENT
It was very thorough and I received my…
It was very thorough and I received my hearing aids within 2 days.
Excellent advice on hearing aids
We spoke with Haden who certainly knew his stuff. He was friendly, informative and never pushy which, having been in Sales myself, I really appreciated. I bought hearing aids from another supplier, some years ago, but their explanation of my real needs, and how to satisfy them, fell well below Haden's standard.
Now looking forward to our "set up" meeting this evening.
Hayden was amazing Boots hearing test
Hayden was amazing. He was kind and considerate, looked after my Dad so well. He was interested in what my Dad had to say and remembered everything. He was knowledgeable, interesting, friendly and professional. I can’t praise him highly enough! Thank you
Hearing test
From the very first email, to walking out wearing my new earring aids, the whole experience couldn't have been any better , fantastic highly recommended
If you are having trouble hearing, get your hearing tested.
The gentleman was very helpful and guided me through everything very clearly to me.
Excellent care and attention.
Professional and credible
Professional and credible audiologist backed by name of Boots and Phonak.
Service
Service, information, products all provided by Mike who was very very helpful
Very comprehensive
Hayden is very competent and polite…
Hayden is very competent and polite practitioner who made me feel at ease throughout my appointment.
Es posible que utilice la IA para responderVer más
Audiology appt
I was given a hearing test by Michael Crawley at your Cheltenham store even though I was at the store to order an ear plug, to reduce sound in my left ear. I suffer with high pitched tinnitus which I had managed very well so that it didn't interfere with my day to day life and no sleep problems. Mr Crawley insisted on carrying out another hearing test even though I had already had one at a previous appointment with a very nice man in Tewkesbury store. I specifically pointed out to Mr Crawley, NOT to put any high pitched sounds in my ears as this would worsen the tinnitus. He ignored my request, put loud high pitched noises in the ears with the ear phones. I now have a persistent extremely loud high pitched fire alarm going off in both ears. This has seriously affected my daily life and I now have sleepless nights. Mr Crawley informed me that his role within Boots was to sell hearing aids for the company, irrespective of customer health and safety. He advised that the £4000 hearing aids would cure my tinnitus. We all know that tinnitus is not curable. My life is ruined. Well done Boots . Profit at the expense of your customers is your sole aim - is it?

Respuesta de Boots Hearingcare - Cheltenham (World Of Hearing)
Had all confidence in the fitting of…
Had all confidence in the fitting of the hearing aids. Was kept informed into all that was happening, the audiologist made me feel at ease and no question went unanswered
I thought Mike was a great person and…
I thought Mike was a great person and very helpful throughout. Not pushy and taking my thoughts on board. I would not hesitate to recommend him.
Am really pleased with my hearing aids
I liked the fact that great care was…
I liked the fact that great care was taken to make sure I understood everything about my hearing and my new hearing aids.Also if I do have any problems I can always get help from Boots.
My recent experience of Boots Hearingcareat Cheltenham was excellent.
My recent experience of Boots
Very professional
Very professional - well trained and gave a very clear explanation of all that was needed
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