Bank of Queensland Opiniones 

The new online app is a disaster. My account disappeared and turned up in the app but I couldn't do anything with it. Couldn't transfer any money so got a late payment fee on my credit card.No one to talk to,I am overseas so couldn't go to branch

I totally agree with the negative reviews given by others. Less than 1 star if that was possible. I have put up with BOQ for over 40 years. Well, no more. They have stuffed me around for the last time. They changed the credit card system to another new underwriter, so they now have separate systems for access to credit card and normal accounts. Very inconvenient without all the features. The mitigation process is a nightmare with errors still going on. I waited on the phone for 1 hour 15 minutes to report a notification of a change that was not me, just be cut off saying no one was available to take my call. The next day I found out that this notification was an error on their part. You can’t transfer funds from your classical BOQ accounts to your credit card!!! I even went into the Mt Gravatt branch, and the tellers were not knowledgeable about the change. Finally spoke with the supervisor who told me that the ‘pay anyone’ feature was no longer available with the new app for the credit card. Some billers do not have BPay option, so was told I could either pay the bill from my daily account or withdraw cash and inconveniently pay that way. The point of internet banking is convenience. The change is far from that. In addition, there are no branches open on a Saturday. I will be changing banks for all my accounts as I am not pleased with the current changes nor the service. I am not confident that things will improve.

It's impossible to contact the bank over the phone , last 2 calls had an average wait time of 1hr and 34 minutes. Branches are closing everywhere, website and app is pathetic customer service is non existing. Good luck to anyone who stii wants to bank with BOQ

I have banked with BOQ for nearly 30 years. Yesterday I closed my Credit Cards as I am not pleased with the current changes. I am not confident that things will improve. Internet banking should be user friendly. Your system is far from that! I will continue to conduct my other banking requirements at the Ballina Branch, where the staff are very friendly and knowledgeable.

Absolutely disgusting company. I tried to help a friend activate his card after TWO WEEKS without money, he spent hours and hours on the phone for days and got no where. The one person to actually speak to him (only known as MJ) did take some details and then said they couldn't help and hung up!!! Fair trading will be involved
Absolutely DO NOT USE ME BANK OR BOQ!

Sold my car on the weekend for $15000 cash and went to BOQ Rockhampton to deposit into my account after my radiation therapy at Rocky Hospital on Monday morning. Nice new sign on refurbished premises displaying trading hours 9.30am to 4pm.....9.35am front doors were open but security gate still locked. One of the ladies? stopped talking to the others and called out "not open yet" Waited outside in 35 degree heat for 10 minutes, tried again and was told "won't be long"...I left. Next day Tuesday, I tried again....same result but was 37 degrees. I now bank with the ANZ and am transferring my account and term deposits to the ANZ. I'm a 78 year old pensioner receiving cancer treatment daily and refuse to wait in 37 degree heat whilst these "women"? finish gossiping in their newly renovated air conditioned premises for them to decide to when to open. Never again will I deal or support the BOQ!!

BOQ have changed the credit card system to another new underwriter. I believe it is the sixth time in recent years. But this time it’s a doosey. The credit card and banking operations are separate companies! There is not enough space to write about all the issues this has caused us. You can’t even transfer funds from your classical BOQ account to your credit card!!!
After waiting on the phone for well over an hour, twice!!, I finally was advised to transfer an amount that wasn’t even due yet via BPay.
We have so many doubled up charges on the statement which I could finally see after being “locked out”, we’re going to have to ring them again today. TOTALLY OVER THIS BANK. Going to change banks today! Should have done it earlier.

Absolutely disgraceful BOQ institute a new system and at first attempt get locked out of my account. Phoned their 1300 number and after 1 hour phone dropped out. Tried again and gave up after 45 mins. Guess others have similar problems
A new morning and still progressing in the queue at 8am. Guess another busy day for BOQ

Absolutely unacceptable that i cannot even access my own money on a Sunday because internet banking is down AGAIN. BOQ has really fallen off in recent times. Bank with someone else.

I transferred funds my account to another bank, this was done on Saturday morning, the funds disappeared instantly but after contacting BOQ on Monday afternoon they told me that it can take up to three “working days” for the funds to be transferred into the account. It didn’t take three “working days” to suck it out of my account. Closing branches to cut costs, you are no better than the big banks. Disgraceful….. I have emptied my accounts and will not be back…… signed. Very Disappointed.

Adelaide Branch is only open now 9:30 am to midday Monday to Friday. WTH? 5 days a week and only open 2.5 hours a day. Can't even get there at lunch time. I lasted only 3 months with BOQ. Too many dramas, lack of staff knowledge, had issues opening and even closing the account. All staff seem to be trainees who have been thrown under a bus by BOQ management. If you are with the Adelaide Branch I suggest you BOQ.....Bail Out Quickly. I'll bet it won't be open at the end of the year. Even their FB page was shut down in May. Complaints process is a joke. No right of reply. Worst financial institution experience I have ever had. have gone elsewhere and got account sorted properly - the first time. Not even worth a 1-star rating.

Withdrew $1000 from ATM, outside the Gladstone
branch, Dawson Highway. Only received $600. Did'nt count it outside the bank. Until I got home. $400 short. Advised the bank that evening, Also went into the branch to report. Received email, saying their machine was not at fault? CHECK YOUR MONEY BEFORE YOU LEAVE THE ATM - SO YOU DO NOT GET RIPPED OFF. VERY DISAPPOINTING - NOT OUR FAULT - BOQ.
Also tried to get a home loan with BOQ in the past back in 2018, they were very slow to arrange anything regarding getting the loan through. Went to Auswide, they did everything in a week what the BOQ could not DO in a month!!! Disappointing long term customers are not important to them.

I am actually a shareholder. Over invested and not likely to recover my investment. Only good is the dividend, but that maybe cut in future so I will then sell and take the loss. Worst decision ever in buying them.

Tried to 'activate' my replacement BOQ debit card...and after going around in circles with the IVR / prompts loop for about 30 minutes, gave it up.

Entered 16 digit number, only to be told by the recorded or AI voice that it was wrong. Likewise, birthdate...'wrong'.
Repeated a few times; same result.

Tried to call an actual, breathing human. Back in the loop....

Very poor. Will transition out of BoQ and into an account platform that actually provides a service.

Joined, less than a month later I was notified that my account WLD b closed in 30 days, n restricted as of notice meaning no deposits WLD be accepted from that day. With no warning I could not deposit which meant my pay would bounce back to sender, I could not transfer from my savings into evryday. I had to transfer into a family members account and withdrawl my savings. My pay was delayed nearly a week due to bouncing back and having to be resent and cleared in a new account I had to set up elsewhere. Boq gave no reason for closure. Response to my complaint about sudden closure without warning caused unnessasary financial hardship gave no reason other than they can close any accounts as they wish. To just restrict my account without warning without giving a reason caused financial hardship for myself and family I wouldn't recommend BOQ to anyone!

Four branches closed within distance.trip to Melbourne deposit Govt ATO cheque ..10 days to clear!
I call it extortion.

My trouble started 12000 miles away from by bank BOQ It would not accept my Customer Access No or my Password. Copious phone calls and going through the hoops of security questions got me nowhere. What are you worried about I was told, you can still use it to get money out but you can't check what is going in or out of my two accounts. In otherwards I can't transfer money out of my savings into my current account account and therefor I can't even buy a ticket back to Australia so that they can identify my face. Catch 22. I downloaded the new BOQ app. It had 10 customer access numbers not 8 like mine. So what can I do. I was an idiot I should have bought 3 different bankcards. but I didn't think this was possible to happen to me. They sent me a QR scanner but it didn't work or I didn't work. They gave up on me after that.

The worst bank ever. Care factor is terrible. Customer service is terrible. App and internet banking is archaic.
Buyer beware - do not go anywhere near this dodgy bank if you want anything done in a timely manner. They simply could not care less about their customers.

Applied for a credit card balance transfer recently. They said it will take 24-48hours. After a week no response so i called the call centre and spoke to some guy. When asked just wanting to get a status update on my application. He replied back and said, the reason you didn't get a response because you have been declined. When asked "can I ask why?", he then raised his voice and said, "BASE ON INFORMATION THAT YOU GAVE US, UNFORTUNATELY YOU HAVE BEEN DENIED.". Rude bugger isn't he? What kind of company treats this to people? These guys are rude, and i would stay away from the company. At a minimum they should have let me know and tell me that i've been declined, and when I do make effort to follow up, I should have been treated with courtesy and respect. STAY AWAY FROM THIS JOKE BANK!

Would give 0 if I could. Have had 3 policies iver last 3 years for cars and home and co tents. Good rate the first year. Then after premiums increase by iver 100% despite no claims. Car insurance went from. $100 per month to $230. Found equals value insurance with NRMA for $90 per month.