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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Beware Born Online. I purchased instore in the past and made the mistake of suggesting a Born voucher as a present. We (naturally) assumed the online store would reflect in-store product There's eff... Ver más

Valorada con 1 estrellas sobre 5

I recently ordered some leggings from the company but due to the quality needed to send them back. Unfortunately I have encountered multiple problems sending them back and have spent money on postage... Ver más

Valorada con 1 estrellas sobre 5

My husband and I were given a voucher to use at Born by friends. I found the website a bit confusing and it wasn't clear whether the voucher had been applied or whether I was being charged the full a... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

So I had to wait over a month for my order to arrive, and to add insult to elongated injury they sent me a discount card as a sorry, which was £5 of £50...£10 off £100 etc, for my next order, in zero... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda para bebés
  2. Juguetería

Información proporcionada por diversas fuentes externas

We are a family owned business, started in 2000 by 2 sisters, Eva & Georgina Fernandes. Born sells environmentally friendly, natural, organic, fair trade and practical products & gifts for parents, babies and toddlers. We have a store in Bishopston, Bristol and customers can also buy from anywhere in the world via our website www.borndirect.com. You can also find us on Facebook and Twitter.


Información de contacto

1,0

Muy malo

TrustScore: 1 sobre 5

505 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Ergobaby insert

Having tried and failed to order the Ergobaby newborn insert from a variety of major retailers (John Lewis, Mothercare etc) owing to a lack of stock, my wife resorted to buying a second-hand one off eBay. She lost the bid in the dying seconds and the insert went for £19. We then stumbled across Born, who offered a 10% discount on a first order and were thus cheaper to buy from brand new than doing so second-hand from eBay - and they had the insert in stock. They also offered next-day delivery, which we needed. The insert arrived promptly and included a hand-written thank you card from the company, which I thought was a nice touch. We were very pleased indeed with the service that Born offered.

29 de diciembre de 2014
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect service

I just ordered parts for the Tripp Trapp but they arrived quickly and are exactly as described on the web site.

18 de diciembre de 2014
Opinión espontánea
Valorada con 5 estrellas sobre 5

Proffesional

Just got small part to push chair Stokke with shade which is discontinued. Ladies are so helpful,great communication. It is a scheme that it is my first delivery for 2 years old. Wish to know them eariler. Thanks a lot. Strongly recommended!

16 de diciembre de 2014
Opinión espontánea
Valorada con 4 estrellas sobre 5

great product, great service

I phoned up as I needed help with measurements, the lady was very helpful. The product came promptly and was as described. My only gripe would be £4.95 postage for a small, light item. But otherwise a great experience.

16 de diciembre de 2014
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very Good

I had the goods I order delivered quickly. I was very pleased with the whole shopping experience

15 de diciembre de 2014
Opinión espontánea
Valorada con 3 estrellas sobre 5

product great, delivery service so so

We ordered a new Leander kids bed for our son. Unfortunately it was then delivered to the invoice address instead of the delivery address, which was the store's mistake not ours. Mistake was rectified when I called and item resent promptly. We're very happy with the bed though, it all arrived in good order.

14 de diciembre de 2014
Opinión espontánea
Logotipo de Born

Respuesta de Born

We are pleased to hear that your item has arrived and that you are happy with it. Apologies that it was delivered to the wrong address, I have looked into this and it appears to be human error, we will be taking much more care to input data correctly in future. Thank you for shopping at Born.

Valorada con 4 estrellas sobre 5

Can't get this anywhere else

I was very pleased to get a spare strap for my old Trip Trap chair. Born was the only place I could find one. I did, however think the postage was rather high for such a small, light parcel.
Thank you for a prompt and easy to use service.

11 de diciembre de 2014
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant

Very helpful and efficient- fantastic service.

10 de diciembre de 2014
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service!

It was very easy to speak to Born on the telephone when we had a query. They called back and helped us sort out what we needed to do. I do not normally like shopping on line but my experience ordering from Born was so good I may use on line more. I felt their service was personal helpful and as good as 'face to face'.... Thank you Born!

10 de diciembre de 2014
Opinión espontánea
Valorada con 5 estrellas sobre 5

AMAZING EXPERIENCE!!!

I ordered stokke products which were difficult to get hold of! Born managed to get them delivered on time! Amazing customer service! Will deff shop again with them!! :)))

3 de diciembre de 2014
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fab Service

Great service, goods arrived very quickly. I wouldn't hesitate to use Born again.

3 de diciembre de 2014
Opinión espontánea
Valorada con 4 estrellas sobre 5

Don't rely on the answering machine

Took me three days of phoning and leaving messages before someone picked up the phone. When they did though it was fine and the item arrived in reasonable time given it was a special order.

I'd just suggest that the staff check the answering machine more frequently.

3 de diciembre de 2014
Opinión espontánea
Logotipo de Born

Respuesta de Born

Over the last few weeks we have expanded our customer service team, taken on board your comments and changed our phone system and the way that we take messages. We hope that these changes will enable a much smoother process for all our customers. Thank you for your feedback and please find our new contact number for any future enquiries 0117 251 0022

Valorada con 2 estrellas sobre 5

No answer to two queries on late delivery

When I ordered online some uppababy accessories, I was told to wait between 4-6 weeks for delivery. 8 weeks later and two unresponded messages later (email and voicemail) I was still waiting. It was only when I managed to get hold of someone in the office to check that my delivery was actioned: they had been waiting on a small item to come in from suppliers. Suggestion: stick to your delivery deadlines for all items, and update customers if there is a problem with one of the items which could impact on other items to be despatched within time.

28 de noviembre de 2014
Opinión espontánea
Logotipo de Born

Respuesta de Born

Dear Marje,

We are very sorry to hear that you have had a poor experience. Here at Born we really value our customers opinions and we are aiming to try and make all our customer experiences a very positive one. We have just expanded our customer service team and are hoping that these additional members will help us to make sure that orders such as yours, will be kept up to date with regular emails about delays on dispatch in future. Some times there are genuine delays with our manufacturers that we have to accommodate for, and we have taken all your comments on board about relaying this to our customers proficiently. Thank you for your feedback.

Valorada con 5 estrellas sobre 5

Fantastic Company

First time shopper with Born, thrilled with my purchase delivery was so quick and I liked the personal touch would recommend this company 100%.

24 de noviembre de 2014
Opinión espontánea
Valorada con 5 estrellas sobre 5

Utterly trustworthy

Had wonderful expert advise over the phone and the lady was adorable. Te website was a little tricky to find what I wanted but she talked me through it. So important to have our babies carried and nurtured right.

20 de noviembre de 2014
Opinión espontánea

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