Beware Born Online. I purchased instore in the past and made the mistake of suggesting a Born voucher as a present. We (naturally) assumed the online store would reflect in-store product There's eff... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I recently ordered some leggings from the company but due to the quality needed to send them back. Unfortunately I have encountered multiple problems sending them back and have spent money on postage... Ver más
My husband and I were given a voucher to use at Born by friends. I found the website a bit confusing and it wasn't clear whether the voucher had been applied or whether I was being charged the full a... Ver más
La empresa ha respondido
So I had to wait over a month for my order to arrive, and to add insult to elongated injury they sent me a discount card as a sorry, which was £5 of £50...£10 off £100 etc, for my next order, in zero... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
We are a family owned business, started in 2000 by 2 sisters, Eva & Georgina Fernandes. Born sells environmentally friendly, natural, organic, fair trade and practical products & gifts for parents, babies and toddlers. We have a store in Bishopston, Bristol and customers can also buy from anywhere in the world via our website www.borndirect.com. You can also find us on Facebook and Twitter.
Información de contacto
64 Gloucester Road, BS7 8BH, Bristol
- 0117 9245080
- customerservice@borndirect.com
- www.borndirect.com
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Ergobaby insert
Having tried and failed to order the Ergobaby newborn insert from a variety of major retailers (John Lewis, Mothercare etc) owing to a lack of stock, my wife resorted to buying a second-hand one off eBay. She lost the bid in the dying seconds and the insert went for £19. We then stumbled across Born, who offered a 10% discount on a first order and were thus cheaper to buy from brand new than doing so second-hand from eBay - and they had the insert in stock. They also offered next-day delivery, which we needed. The insert arrived promptly and included a hand-written thank you card from the company, which I thought was a nice touch. We were very pleased indeed with the service that Born offered.
Perfect service
I just ordered parts for the Tripp Trapp but they arrived quickly and are exactly as described on the web site.
Excellent service, prompt delivery.
The ordering was straightforward. The product was delivered within 3 days and we were very happy with the overall service and price.
Proffesional
Just got small part to push chair Stokke with shade which is discontinued. Ladies are so helpful,great communication. It is a scheme that it is my first delivery for 2 years old. Wish to know them eariler. Thanks a lot. Strongly recommended!
great product, great service
I phoned up as I needed help with measurements, the lady was very helpful. The product came promptly and was as described. My only gripe would be £4.95 postage for a small, light item. But otherwise a great experience.
Very Good
I had the goods I order delivered quickly. I was very pleased with the whole shopping experience
product great, delivery service so so
We ordered a new Leander kids bed for our son. Unfortunately it was then delivered to the invoice address instead of the delivery address, which was the store's mistake not ours. Mistake was rectified when I called and item resent promptly. We're very happy with the bed though, it all arrived in good order.

Respuesta de Born
Can't get this anywhere else
I was very pleased to get a spare strap for my old Trip Trap chair. Born was the only place I could find one. I did, however think the postage was rather high for such a small, light parcel.
Thank you for a prompt and easy to use service.
Excellent service!
It was very easy to speak to Born on the telephone when we had a query. They called back and helped us sort out what we needed to do. I do not normally like shopping on line but my experience ordering from Born was so good I may use on line more. I felt their service was personal helpful and as good as 'face to face'.... Thank you Born!
AMAZING EXPERIENCE!!!
I ordered stokke products which were difficult to get hold of! Born managed to get them delivered on time! Amazing customer service! Will deff shop again with them!! :)))
Fab Service
Great service, goods arrived very quickly. I wouldn't hesitate to use Born again.
Don't rely on the answering machine
Took me three days of phoning and leaving messages before someone picked up the phone. When they did though it was fine and the item arrived in reasonable time given it was a special order.
I'd just suggest that the staff check the answering machine more frequently.

Respuesta de Born
Everything good, super fast shipping!
No answer to two queries on late delivery
When I ordered online some uppababy accessories, I was told to wait between 4-6 weeks for delivery. 8 weeks later and two unresponded messages later (email and voicemail) I was still waiting. It was only when I managed to get hold of someone in the office to check that my delivery was actioned: they had been waiting on a small item to come in from suppliers. Suggestion: stick to your delivery deadlines for all items, and update customers if there is a problem with one of the items which could impact on other items to be despatched within time.

Respuesta de Born
Fast and efficient service
Excellent service with good communication . Goods arrived as stated on time.
Replacing buttons not as simple as the instructions make you believe!
It took my husband a couple of hours to replace these but having said that, they work better than the original ones ever did!
Fantastic Company
First time shopper with Born, thrilled with my purchase delivery was so quick and I liked the personal touch would recommend this company 100%.
Utterly trustworthy
Had wonderful expert advise over the phone and the lady was adorable. Te website was a little tricky to find what I wanted but she talked me through it. So important to have our babies carried and nurtured right.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.






