Boscov's - Frederick Opiniones 2

UPDATE The president of Buscovs was able to finally get this resolved. I hope that Comenity won't mess it up again (6x).
The people working in the Frederick store are great. The problem is Comenity bank. I purchased a bed that was supposed to interest free for 3 yrs. Immediately Comenity started charging me interest. 12 contacts later, the lady at Comenity said just because it was Buscovs rule (3 yrs free), it doesn't mean it is our rule. Comenity has a well deserved 1 *. Sadly I contacted the president of Buscovs and he couldn't be bothered to return any of several calls. I guess if it is a family business, they don't need to care. Or Comenity pays him so much on the side, why care. Don't finance w Comenity!

I always shop clinique counter.
I specifically ask for a product that I use. I was handed off to another employee who sold me the wrong product. When I went in a month or so ago they didn't have any of the products that I use so thet I could receive free gift. ( I was willing to even change my request, but was told "we don't have that or that",, I walked away with no purchase.
Today I specifically ask for 2 products
They sent me home with wrong product.
I miss Carol..
Now i again have to return a product thdt i did not ask for..& i didnt have the money for. The problem is in the Clinique & other cosmetic counters.
Please train these woman or hire people who actually live the products & who care about customer service.
Thank you
Mary Ann